(Closed) Bridal Shop Drama! Big Deal or Not?!

posted 6 years ago in Dress
Post # 3
Member
1710 posts
Bumble bee
  • Wedding: May 2013 - Walt Disney World

Wow, they are so unprofessional!  I would take my dress and business elsewhere if I were you! 

Post # 5
Member
46677 posts
Honey Beekeeper
  • Wedding: November 1999

I would wait until after you pick up the dress and then write a letter to the owner expressing your disappointment in the poor communication re the free alterations and the totally unprofessional behavior of the staff turning out the lights and not assisting you when they locked the door. If the owner was present at that time, it was even more unprofessional. If she wasn’t she needs to know about it.

I’m not surprised that the free alterations were meant for full price dresses purchased in January, so I think the two parties came to a fair compromise at 50%. Their communications were incorrect originally but they did meet you in the middle.

Post # 6
Member
11747 posts
Sugar Beekeeper
  • Wedding: November 1999

I’d probably just let it go, write a few bad reviews online and call it a day, maybe a letter to the owner but I’m lazy so wouldn’t probably do it. But first, I’d go pick up my dress and take it elsewhere to be steamed. 

Post # 8
Member
13 posts
Newbee
  • Wedding: March 2014

If it were me, I would have pushed for the alterations for free as you were told and had in writing. Especially since you we’re so close to the first of Jan. for buying the dress. I would have talked to the owner about it since its not your fault you were told about free alterations. You never know, maybe the owner gave special permission for your case or maybe not. Big no no to the shop for closing early! That is a huge mistake. I would have immediately asked for the owner. You don’t have to be a bitch about it either, it’s all about how you present it. It’s important to tell them what a great experience you had finding and trying on dresses and that your alterations were exactly what you wanted, but you were very disappointed about them closing early while you were there for your fitting and the severe miscommunication regarding the price of alterations. I’ve found stores usually fix things right away when the owner knows about it because they realize the importance of your business and experience to the overall picture of their business compared to an employee working for a check. 

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