- 5 years ago
- Wedding: April 2013
Ok this turned out to be a lot longer than I originally intended so bear with me!:
I was able to find and purchase my wedding dress on my first trip out shopping and got an AMAZING deal on it! It was a discontinued style so they were selling it off the rack and it seriously looked like it was brand new and never tried on. The girl that helped me was super sweet and helpful and was really fun to work with. She made the experience really pleasant and lighthearted, and we all really liked her a lot. So while I was in the process of trying on dresses, we overheard one of the other consultants mention that they were going to be offering free alterations for the month of January. So we asked the girl helping us and she said she would find out the details and email me and let me know…this all took place on December 29th.
The next Monday, I got an email from the girl at the shop telling me to be sure to call a little later in the week to see about the free alterations, so I did. The girl I spoke with said that she hadn’t heard anything about it – I told her I thought it sounded too good to be true, but wanted to check anyway – thanked her and went on about my business. Two days later, the girl from the shop emailed me again saying, Great News! We are, in fact, having free alterations for January. Call me and I’ll set it up for you. So I did and we set it up for a few days later. My mom went with me and the minute we walked in the door, the girl behind the counter looked as if something was wrong, but they escorted me back to alterations and the lady got me all pinned up and we were good to go. When I got to the front, the girl told me that there had been a misunderstanding about my alterations. The dress needed to have been purchased in the month of January and had to be full retail price in order to qualify for the free alterations (mine was on sale because it was discontinued). While keeping my cool as best I could, I emphasized that the girl had specifically reached out to me to tell me otherwise and that I had it in writing. (Let me just say that none of us are by any means broke, but we are trying SO hard to save money on this wedding to keep from putting a strain on anyone so this was a huge letdown.) I was right on the line of being livid mad and bursting into tears there in the middle of the store. Long story short, she went to the back to speak to someone (I have no idea who) and came back and asked if we could meet in the middle at 50% off alterations. Considering that the lady I would have taken it to anyway would charge me at least what they would at full price, I agreed in the spur of the moment. Fighting it would mean that I would be taking a gamble on them cutting their losses and just letting me walk out. This left me feeling as if we had been very deceived. I had such a sick feeling in my stomach after we left which got me all upset because that’s not the way you’re supposed to feel when it comes to your wedding!
So this week, we went in for my second and final fitting (it fit PERFECTLY by the way!). I went straight from work to the boutique and my mom met me there. She was running a little late bc of traffic so I went ahead and got in the dress. When she got there, she and I were looking the dress over together and talking about how we would need to tape certain parts to make sure everything stayed in place, when all of a sudden it went pitch black in the room. We stood there for about 30 seconds until I finally went up to the front where the girls who work there were standing and asked them to please turn the lights back on. It is a very small shop and we were the only people in there so they KNEW we were there. They were apparently going to be closing in 5 minutes and decided to shut the place down while I was still in my wedding dress. I got pretty irritated by this, but decided to just walk out and not say anything. We got to the front door and tried to open it but it was apparently locked. The girls just stood there and watched my mom and me as we struggled to figure out how to get the door unlocked to get out.
I am SO disappointed with my experience with this bridal shop and want SO badly to go in and give the owner a piece of my mind (and I don’t ever do things like that) but they are storing my dress until the week of the wedding and will be pressing and steaming it for me. I don’t want to run the risk of them doing something bad to my dress if I do decide to say something, so I am either not going to say anything or just wait until after. What are your thoughts? Am I being a bridezilla and overreacting? I have been totally mellow with pretty much everything else in regards to our wedding, but I was just dumbfounded by this situation! I worked in the formal wear industry for 5 years and we NEVER treated girls the way that I have been treated by this place. What would you do?