- 5 years ago
- Wedding: July 2013
Yesterday I was set to go back to the Salon and try on my dress for the first time. It had come in along with the veil my mother had custom made to match said dress. I was going with my father since he was with my now deceased grandfather out of town at the time I had initially shopped for dresses. I had told the salon this.
When I got there all seemed good, they got the dress found a room and my parents and sister were waiting. As I went to go change, they told my father he had to go stand at the front of the shop and would not be allowed back where I was because it would make the other girls uncomfortable (there were no other girls in the shop at this moment) I put up a stink but dad eventually moved.
My sister helped me into the dress and I came out, very upset. No one is there and the consultant tells me if I want to show my dad I have to walk out to the front of the store. I freak out and tell her I’m not F*ing going out there. eventually they let my parents back to me and I’m still miserable and crying, I’ve summarized a lot of the little crap but it was really difficult for me, we just left the mass we had in memory of my grandfather and everything was kind of piling up and they didn’t mention any of this when I had called and they were very rude to both myself and my father.
This woman comes out and tells me that language will not be accepted in the salon and I should learn some respect for the other girls and for the salon. I attempt to talk to her and explain what happened as to why I swore the once — she literally ignored me. I kept going “Ma’am, MA’AM! Excuse me? And this isn’t rude? You’re ignoring me, MA’AM” and she looks at me tells me no and then storms away.
I tell my consultant I want to NOW speak to the owner (she told me previously I could during issues with my father being asked to move) and she informs me that IS the owner.
My mother storms off to talk to the women and I get out of my dress. The consultant asks if I want to try the veil on and I said no, I just want out of here. I change out and my mom and the owner comes back, Mom is furious. I tell the owner I want a refund that I would rather buy something somewhere else than deal with her. SHe collects my dress and tells me I signed a contract and I have to take the dress and veil and I can’t do anything and she tries to walk past me with the dress.
I block her way by standing infront of her and try to tell her no, this is not right, as soon as she has my money she doesn’t care about me and has been rude. She keeps trying to get around me and as I keep blocking her she then starts to back away, I assure her I’m not going to touch her, I simply want to talk, she disagrees so I tell her if I touch her to call the police, I just want to talk. There is btw, at this time, a large group of other girls standing there trying on Prom Dresses. We then start somewhat talking, mostly her cutting me off saying they have a men only on weekday by appointment policy and I should have read her site and that she was there the entire time and knew what happened, but when I told her what was said she denied it, but oculdn’t tell ME what was said. I challenged her saying if she was there and she knows I’m not telling the truth, then correct me and tell me what happened. She couldn’t and holes started to appear in her story. I enventually let her past me and she says at that point that she will refund the deposit so neither of us have to deal with this again.
Dad and my sister go outside, Mom gets the refund on her card and I stand beside her, I’m told this will NOT be an issue for my 1 Bridesmaid that chose to order from this store, as that was a concern for me.
I then leave the store and end up crying again as I’m no longer angry just hurt, upset and realizing I have less than 5 months to get a new dress…
The day does end on a happy note as we drive to a warehouse style salon, have amazing service and find a new dress after 2 hours.
My Dad was welcomed openly at the new salon and the consultant turned my day completely around. We also looked at MoB dresses and some styles for my MoH who hasn’t ordered her dress either.
I needed to get this all out… In the end I was happy my father got to be part of the experience, but I was also very upset that the dress my grandfather had seen (We sent him pictures) will not actually be the dress I wear, but I didn’t want to order the same one and just keep thinking of that stupid woman and her salon.
I’ll post pictures once I venture out to the car and get the style number of my new dress, its cold and if I wait for the sun to come up, my car will be warmer haha.
P.S. I do know that swearing was unacceptable, I jsut wanted to make sure this woman understood the treatment of my father was unacceptable as well. I did tell her that I know the swearing was rude, and I did refrain from any other cursing even during said confrontation.