(Closed) Bridal Shop Horror Owner…. new dress adventures (long)

posted 6 years ago in Dress
Post # 3
Member
8695 posts
Bumble Beekeeper
  • Wedding: September 2013

@Elky:  First, I am sorry about your loss. Second, I will leave my opinion about the bridal shop fiasco out of this. Third, show us your new dress? How different is it than the first? Congrats that you were able to find one so easily!

Post # 6
Member
1157 posts
Bumble bee
  • Wedding: May 2014

@Elky: Sorry about your loss.  And sorry that you had to deal with with dreadful woman, and she treated you and your father like crap.  Your new dress is beautiful!!  I am so happy that you managed to get a refund, and find another dress so quickly.

 

 

Post # 7
Member
8695 posts
Bumble Beekeeper
  • Wedding: September 2013

Beautiful new dress!

Post # 8
Hostess
6499 posts
Bee Keeper
  • Wedding: March 2019

Sorry about your loss but from the way I see it, there are rules in place at the shop (Dad being asked to stand at the back) You kicked up a fuss about this, you then got upset because you had to leave the changing room area so your Dad could see (again, the shop has rules). You then swore at the lady. Then you blocked her path which is agressive and rude. Yes, maybe the shop could have been more accomodating to your family but it sounds like the way you acted was pretty rude. Sorry, just how the story came across to me. You new dress is lovely and I am pleased you found it.

Post # 10
Member
1853 posts
Buzzing bee
  • Wedding: May 2013

I’m glad everything was resolved!

i do think that going to try on your gown with your family so soon after your grandfather’s service was a bad idea and the emotions from it came out in an unfortunate way. You came off (in your side of events) pretty emotional and rude.

 

::hug::

Post # 12
Member
4803 posts
Honey bee
  • Wedding: September 2011

@MsBeer:  Yeah, sorry OP but I have to agree with this. Yeah, I would’ve been annoyed my dad wasn’t allowed back there, but oh well he can see the dress some other time. Swearing, blocking people’s path, being super confrontational and from the sounds of it, getting in their face and being quite loud about it, then insisting on breaking your contract, losing the dress and gettignga refund- all over your dad not being allowed back there? Not okay. On the scale of wrongness/rudeness, they are at about a 2 – yeah, they should’ve informed you sooner about the policy, but it wasn’t something that needed to be a big deal. You’re at about an 8 – frankly, I’m surprised they didn’t call the police when you blocked her path and refused to move. 

I’m sorry about your grandfather, and I’m sure your emotions were out of whack from dealing with that – but it’s not an excuse to not treat others with common decency. Someone making a mistake and telling you the wrong thing about the policy is a little thing, they’re human – have you ever worked retail? Your reaction was not little. Probably best for both of you that you’ll be going through a different salon. Your dad can see the dress right the second that you want him to and they don’t have to deal with their staff being verbally and physically intimidated by a customer.

Post # 13
Member
2858 posts
Sugar bee
  • Wedding: September 2013

@Wonderstruck:  +1.

It made me very glad I don’t work in bridal retail. So you have to ask each person booking an appointment if they have men with them, in case they were planning to bring men into the dressing room where there are girls in underwear and stuff. Really?

Post # 14
Member
8446 posts
Bumble Beekeeper
  • Wedding: April 2013

@MsBeer:+1

@Elky:  Most stores have their policies listed on their websites, in fact, most by me have a flat out “no men” policy where I live.  It’s understandable because would you want to change/get undressed in front of strange men you don’t know?  It’s common courtesy.  Not saying this to make you feel bad, just want to point it out so that this doesn’t happen in the future.  Your post seems to want to make this bridal shop sound terrible, when it really isn’t.  Glad you were able to get the dress you wanted though.

 

Post # 15
Member
4803 posts
Honey bee
  • Wedding: September 2011

@clairebbbear:  Yeah, I might be a little bit edgy and responding a bit more harshly than usual because yesterday I had a customer at my work pull something similar to this because they were unhappy about a policy that I obviously have no control over – employees don’t make the rules, but it is their job to enforce them. The way some customers think they can treat employees has me convinced that everyone should have to work retail or fast food or something like that at some point in their life.

But in my store (granted, we sell electronics, but a nice TV can cost just as much as a wedding dress) my manager is awesome and kicked the customer out without any sort of refund the second they started harassing me.

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