(Closed) Bridal Shop Lied About Designer!!

posted 9 years ago in Dress
Post # 17
5229 posts
Bee Keeper
  • Wedding: March 2012 - Pelican Grand Beach Resort

Speak with a manager and tell him/her that you just want to verify that the correct dress was ordered and what it’s price is and what it should be with the trunk show discount.

Post # 18
688 posts
Busy bee
  • Wedding: November 1999

did you figure it out??

Post # 19
375 posts
Helper bee
  • Wedding: December 2012

I just got on the Robin Jillian website…. I would try to verify what gown they ordered.  Even if you have to go in and try the dress on and get a picture of yourself in it.


There was an episode of SYTTD and the girl SWORE what came in was different than what she ordred and the only way she got them to agree is that some friend of hers had taken some pics and they had a picture of her in the other dress.

Post # 22
688 posts
Busy bee
  • Wedding: November 1999

@ColoroftheSky:  good luck! Keep us posted.

Post # 23
7384 posts
Busy Beekeeper
  • Wedding: August 2013

Okay, so here’s what could have happened:

1) The dress IS a Robin Jillian, who just designs dresses that are rip offs of other dresses. This happens all the time–there’s a Maggie dress that looks almost EXACTLY like a Vera Wang White dress. There are tons of Venus dresses, for example, that look like Maggies. There’s a dress by some lesser known designer that’s a replica of the Lazaro sherbet dress. (Looking at the five gowns on her site, it honestly just looks like she rips off other designers.)

2) They got confused because the dresses are so similar.

I actually had something similar happen to me, except it was at a local, well-known, highly praised bridal shop. They carry a few “house brands” that they make sound like local designers, which I thought was awesome (especially because they’re supposed to carry Maggies and they had like two), except that they’re actually Venus Bridals dresses that they rebrand (they are a Venus retailer, according to the Venus website). I spoke with the manager, who assured me that they’re sent the dresses untagged and Venus leaves it up to them to make whatever decision. I told her that was really shady. She actually offered to refund my deposit, but I really loved the dress and decided to keep it. She said that they’d talk about the private branding in their meetings and make sure that their consultants let people know that they aren’t by local designers or anything. Kind of stupid, imo, but whatever.

Post # 24
10 posts
  • Wedding: July 2013

Poor you, sounds like they have terrible customer service. Whatever you do I wouldn’t go through with the order, if other people have had such awful experiences with them that’s they’ve written bad reviews then that’s a bad sign. With all the money you’ll be spending with them you deserve better service than this. You should be excited you’ve found your dream dress and not stressed out like this. Good luck and let us know how you get on! 

Post # 25
258 posts
Helper bee
  • Wedding: June 2013

I’m a little turned off by the Robin Jillian website. I’ll be honest, I haven’t been to a MILLION bridal websites, but I’ve been to enough and never have a seen a website where they only display 4-5 dresses, some of which are just partial shots and claim that they do it to protect their designs. I just am getting a weird vibe from this whole situation.

I don’t know if this is a common practice or not, but it just doesn’t sit right with me.

Post # 26
982 posts
Busy bee
  • Wedding: November 1999

@SakuraBlossomBee:  I 100% agree. The website looks pretty shady to me. Obviously all designers are concerned about copies, but this seems to be pretty extreme.  All of their information is regarding knock-offs, not showcasing their own dresses. 

Post # 27
1666 posts
Bumble bee
  • Wedding: May 2012

I had a bridal shop pull this one on me too, but luckily it wasn’t with the dress I ended up buying (or store for that matter). They had one of those “super exclusive” designers that only sells their dresses to limited stores, and doesn’t do any advertising so they have almost no pictures on their website. In this case they told me these dresses were the brand Carrafina, and there was one that was a top contender for me. I later stumbled across pictures of the EXACT same dress on Casablanca’s website, and another dress they had put me in too claiming it was Carrafina. And they were charging more for them than I think Casablanca’s would be. I was ticked off, and it made me not want to buy from that store because I felt they were deceiving. I wound up finding a dress I loved more too, so it didn’t end up mattering anyway.

Post # 29
167 posts
Blushing bee
  • Wedding: May 2013

maybe it was allure who knocked off her design?

Post # 30
9168 posts
Buzzing Beekeeper
  • Wedding: November 1999

can you go back to the store and look at the tag in the dress? This would make me so nervous, even if they say they ordered the right dress!

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