Post # 1
I am one of those people who is on top of things and I ordered my A-line sweetheart neckline Justin Alexander dress in June for my April wedding. I picked it up in November and it came in size 20 instead of a size 16 which would have been nearly perfect. Come to find out, the bridal shop measured my hips 5 inches too large! I am 44″ and they wrote down 49″. They sent me to a seamtress and instead of rebuilding the top, where I am more a size 14, she is just taking in the seams so the sweetheart neckline is still the shape of a 20. The shop is refusing to order me the correct size and when I call Justin Alexander they won’t talk to me. The shop keeps saying I lost weight but yet all the other measurements (chest & waist) were correct. No one only loses inches in one place without losing inches in other places.
What do I do? Who can I contact at Justin Alexander to be heard? Obviously, we can dispute the credit card charge but I am still up a creek without a dress for April.
Sidenote: I was able to get a size 12 sample size in 3 weeks to try on but a size 16 dress takes 4+ months??? Simply does not make sense.
Post # 3
@Cajunlady21: did you have to sign the order saying 49 not 44? If you did, you may not have a case unfortunately. I just ordered Bridesmaid or Best Man dresses and had to check several times to make sure everything was written down correctly, measurements and sizes. I had to sign the order and there’s a note saying all sales final. If the dresses come in and don’t fit I’m SOL (if they come in different sizes than what I signed for, that’ll be a different story).
Post # 4
@MsGinkgo: I just checked the receipt to make sure, but no. An order sheet was not signed. They didn’t even put the size on the receipt. If I would have seen size 20 on a sheet, I would have surely noticed.
Post # 5
It looks like a definite mistake on their part – possibly writing the 4 so it looked like a 9 and it was later misread when doing the order. I’d keep pressing, especially since you didn’t sign anything.
Post # 6
This is ridiclous tell the shop you won’t take the dress this way, and tell them you haven’t lost weight. I would be firm and clear with them, and if you have to report them to bbb
Post # 7
@Cajunlady21: Oh god this is another nightmare of mine. Although I had to go back over the order form with them and double check that every detail was correct. And I have a copy of that order form.
I think my next step here would be to ask them if they can alter the existing gown down to the 16-ish size and require that they either do the alterations for free or DEEPLY discounted (because really you’d probably have need some alterations anyway) but I think a 75% discount on alterations would fit the bill!
EDIT: I don’t disagree that they should order you a new size but I’d be really worried it wouldn’t come in time.
Post # 8
I can’t believe this is happening to you. IDK about US’ law, but, as previous bees suggested, I wouldn’t stop complaining until they recognize their mistake. Even more if you haven’t signed anything!
Post # 9
how did they measure your waist? oh god… the first less experienced assistant measured my waist OVER the sample dress (which was way too big in a stiff fabric) and got 27″, but the usual assistant measured over my own t-shirt (thinner material) and got 23″. the next time I came back she had to measure me again because the less experienced assistant wouldn’t believe the measurement difference!
Post # 10
@patchy: they measured me with only my bustier spanx on so there is no excuse.
Post # 11
@ebarnes0: they agreed to pay for half the alterations but with the top being 3 sizes too large and the seamstress only taking it in the seams it doesn’t look like the same dress. No kidding you, the seamstress pinned 3 inches on each side.
Post # 12
@Cajunlady21: Depending on how long you’ve been dealing with the bridal shop to fix their error (if it truly is their error), then I would let them know that I will be contacting my local news station to cover your story if they are adament about not correcting their mistake. Usually when it comes to wedding things, the media is all too willing to swoop in, “And tonight, we’ve the story of an eager bride to be, who thought she was getting a dress in a certain size, but what she actually received was devastating!”
I’d assume that would light a spark under their butts to do right by you!
I am just shocked that they didn’t have you confirm the dress size when you ordered your dress. When I ordered mine I had to confirm it over and over, initial next to the size and each measurement, then sign the bottom of the order form and receipt. I knew exactly what size dress I was getting, and I knew my measurements well! Sounds like this shop might need to work on their ordering process a bit.
Post # 13
@LynnSnow: Agree. I had to do the same thing but it’s totally understandable why.
OP – you didn’t sign any form like this? It is nice of them to offer to do the alterations and a good seamstress should make it look perfect. Do you have any photos (even stock ones) so we could offer more advice about how to direct the seamstress? Take pictures of the sample, your dress, and the altered final product to cover your bases and ensure your dress looks the way the sample does.