Post # 1
I recentlu put down a deposit on my dream gown and upon looking for it online to see if any other pictures were available I realised that the Bridal store I had bought it from had renamed it completely and I do not feel confident that they have ordered me the right dress or that they are ethical in not telling me the actual name of my dress.
They say that all bridal stores rename their gowns to avoid them being copied or purchased off the internet.
If I buy a Pronovias gown, my invoice should state that is is one. Am I over the top here? They have offered me a store credit which I dont want as I live interstate and wont be going back in there. (A friend was going to collect my gown and bring it to me when it arrived) I just feel like they are misleading and I dont want to be dealing with them anymore.
Any suggestions or similar situations out there?
Post # 3
I would contact the designer of the gown that you purchased and let them know what is going on with that store. I really don’t think it is legal to do that, but I could be wrong. I know it crosses ethical boundaries. I would also advise them that if they are not willing to give you a refund, that you will be disputing the charge with your bank or credit card; depending on how you paid. Hopefully you didn’t pay with cash. Your receipt should definately state the correct name of the gown that you ordered or you could definately be at risk to get something totally different. Are you sure they get the gowns directly from the designer? Maybe they have the gowns replicated by an outside vendor?
Post # 4
Hi, Thanks for your reply. I paid with my credit card, not cash. They are making me feel like I am being ridiculous for quering thier methods of ordering and they guarantee that my correct Pronovias gown is on its way but I just feel really uneasy with the way that they are doing business. I told them that they need to inform their customers straight away that they rename gowns. If I want a Pronovias gown I am not going to have one made from a photo or buy one from a dodgy website, i want my Pronovias gown.
The are listed as a stockist of Pronovias gowns on the Pronovias website and apparently she tells me that they have the retail rights to rename all of their gowns to protect the designer but as I live interstate I can’t just walk in there, pull the gown from the shelf and double check they have ordered the correct one.
They have offered to freight it to me free of charge when it arrives which to me states that they know they are doing the wrong thing.
I just want my money back and to get my dress elsewhere. I don’t want a store credit as I dont want to go back in there and buy from them.
Post # 5
I would tell them you demand full refund and then call your CC company. Also write a letter to the CC company explaining that you believe they are trying to do a bait and switch based on the info you have so far. They will use that info to contact the salon.
Discover and AmEx have NEVER given me problems with a dispute.
Post # 6
@shedayz: Hi Shedayz, yes at the end of my conversation with them today I told them I would be taking it to the ACCC (our aussie consumer board). She said she would also be seeing where they stand as I initialed my invoice for them to order my gown. She offered to change my invoice to state that it is a Pronovias gown but I’m still not happy with them in general. I really hope that they don’t get away with my money. She said no other bride in the 55 years they have been in business has ever queried this.
I’m a retailer myself and I never rename any good that enter my store.
Post # 7
can you update us? I hope it got worked out!
Post # 8
@shedayz:Hi, I have lodged a formal complaint with the Victorian Consumer Affairs Board, that was over a week ago and I haven’t heard from anyone as yet.
I have looked at some of my states bridal store websites and no one else is renaming their wedding gowns.
Since my phonecall with the bridal store they have not contacted me in any way either. I too, hope it gets resolved soon.
I will definetely let you know what the end result is.