(Closed) Bridal Shop Renaming Gowns

posted 8 years ago in Dress
Post # 3
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

I would contact the designer of the gown that you purchased and let them know what is going on with that store. I really don’t think it is legal to do that, but I could be wrong. I know it crosses ethical boundaries. I would also advise them that if they are not willing to give you a refund, that you will be disputing the charge with your bank or credit card; depending on how you paid. Hopefully you didn’t pay with cash. Your receipt should definately state the correct name of the gown that you ordered or you could definately be at risk to get something totally different. Are you sure they get the gowns directly from the designer? Maybe they have the gowns replicated by an outside vendor?

Post # 5
Member
682 posts
Busy bee
  • Wedding: November 2011

I would tell them you demand full refund and then call your CC company. Also write a letter to the CC company explaining that you believe they are trying to do a bait and switch based on the info you have so far. They will use that info to contact the salon.

Discover and AmEx have NEVER given me problems with a dispute.

Post # 7
Member
682 posts
Busy bee
  • Wedding: November 2011

can you update us? I hope it got worked out!

Post # 8
Member
1 posts
Wannabee
  • Wedding: December 2011

@shedayz:Hi, I have lodged a formal complaint with the Victorian Consumer Affairs Board, that was over a week ago and I haven’t heard from anyone as yet.

I have looked at some of my states bridal store websites and no one else is renaming their wedding gowns.

Since my phonecall with the bridal store they have not contacted me in any way either. I too, hope it gets resolved soon.

I will definetely let you know what the end result is.

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