(Closed) Bridal Store Schenanigans: Need Help QUICK!

posted 8 years ago in Dress
Post # 4
5797 posts
Bee Keeper
  • Wedding: May 2011

Do you know the maker/style number of the dress? I’d call another dress shop and see if they can check for you. You can demand a discount on the floor model or dispute the credit card charge and move on to another shop.

Post # 5
527 posts
Busy bee

Sounds a bit shady to me too.  Have you checked the brand and style number online to see if it really is discontinued?

Post # 6
1807 posts
Buzzing bee

Yikes, that does sound fishy.  Go with your gut here.

and absolutely do not pay full price for a sample (and possibly discontinued! )dress that ‘needs some love’!

Post # 7
1871 posts
Buzzing bee
  • Wedding: February 2011

Sounds fishy to me.

I would not take the floor model unless we’re talking about a really good discount AND repair FOR FREE. And you’d have to inspect it in person–a sorry button is not the biggest deal, but a stain is more problematic, depending on where it is. Pretend that they can’t get it out completely; just make it less noticeable–might be okay if it’s on the backside hem; not okay if it’s across your chest.

If you’re a 12, I think that you could order the 14 and get it taken in–1 size isn’t that much…

However, I think that given what you’ve said about the bridal salon, I might rethink working with them at all.

Post # 8
7975 posts
Bumble Beekeeper

I moved it to Dress for you.

I personally wouldn’t work with a bridal shop like that. Why not just take your money and go elsewhere?

Post # 9
875 posts
Busy bee

I think that more than one thing is not right.  If it is a name brand gown… I would contact the designer.  You should NOT pay full price for a gown that has hung in a store for months, and has been tried on by countless people.  Are you truly petite (under 5 ft 2in) or did they suggest hemming because the gown in stock is longer?  My mom is petite and her gown had to be taken apart to hem because the trim of most gowns is at the bottom of the dress.  My best friend is also petite, and in her case, I believe that the gown had to be ordered to length because she’s so short.  I ask the question, because it doesn’t sound like you consider yourself truly petite.  If the bridal shop clerk treated you disrespectfully because you asked about price when she mentioned the floor model, I would suggest talking to the manager or owner of the shop.  You can and should take your business else where if these issues are unresolved. 

Post # 10
542 posts
Busy bee
  • Wedding: March 2011

Yeah….that seems a bit odd to me too. Just about any bridal store would at least offer to sell you the sample off of the rack for less. Even if they can fix it up for you, it is still not a brand new dress and has been worn countless times. That means you should not have to pay for a brand new dress. That is just silly. I would tell them either to give you a discount on the dress, or go with your other alternative of altering the larger size for no extra cost. If they can’t do that, then I would suggest going elsewhere.

Good luck!!!

Post # 12
269 posts
Helper bee
  • Wedding: December 2010

That’s definitely too fishy.  Do you have a pic of the dress?  Maybe the hive can help you identify it so you can call other shops??

Post # 13
1129 posts
Bumble bee

I’d walk.  Personally I do think it sounds like they are trying to sell you a discontinued dress.

Post # 14
5822 posts
Bee Keeper

I would definitely just ask for a full refund and go elsewhere.  Tell them you paid a deposit for a dress with [X] qualities, that they are unable to provide as promised.  THEY are breaching your contract, and you demand you money back.  If it was a credit card charge, dispute it.  Then contact the BBB with all the info.  Lastly, look around at other salons for your dress.  You may be correct that it has been discontinued, but maybe someone else has it.  If not, I would still steer clear of this business.  It is STANDARD to give a discount on a floor model (especially with stains!).

Post # 15
14494 posts
Honey Beekeeper
  • Wedding: June 2011

Get you mone back. There was a salon locally that was doing things like. One night they were just gone leaving many brides stranded without a dress. Better safe than sorry.

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