Post # 1
Alright Bees, something is going on with my dress that is not sitting well with me.
I ordered my dress about three weeks ago. The dress shop told me they would do a “hollow to hem,” meaning they would cut the pattern so the dress was shorter (I’m petite, apparently), which would make the dress look better than if I just got it hemmed normally.
I got a call from the bridal shop today. The woman on the phone told me that they couldn’t do the hollow to hem. That seemed a little odd, seeings how they really pushed for that when I ordered the dress. THEN she told me she would put the $100 I paid towards the hollow to hem and apply it to a regular hem. What I took that as was “we’re not going to make you pay for something we’re not going to do! Aren’t we generous?” Hm.
THEN she tells me the dress maker doesn’t have the dress in my size in stock so they want to give me the floor model. When I ask what the discount will be for the floor model she acts all offended and tells me there’s a button that needs “some love” and there are some stains that they will of course get out for me. She doesn’t respond to my request for the discount.
All this leads me to believe that the dress has actually been discontinued. The “hollow to hem” would be done when the dress is being made, which would explain why they “can’t do it.” But to try and give me the floor model and still charge me full price and then to try to make it seem like they’re doing me a favor is really starting to irk me. Not to mention the fact that she’s not copping up to selling me a dress that has been discontinued (I’m not certain that’s the case, but given all the facts, it certainly seems like the most likely scenerio.)
Is anyone else sensing some schenanigans here? How would you deal with this? My dress size is a 12, the dress maker only has a 10 and 14 in stock. I’m thinking of just asking for the 14 and insisting it be altered to fit me at not additional cost. I’m supposed to call her back this afternoon…
Post # 3
And I just realized that this got posted in “emotional.” Can someone move it to “dress”?
Post # 4
Do you know the maker/style number of the dress? I’d call another dress shop and see if they can check for you. You can demand a discount on the floor model or dispute the credit card charge and move on to another shop.
Post # 5
Sounds a bit shady to me too. Have you checked the brand and style number online to see if it really is discontinued?
Post # 6
Yikes, that does sound fishy. Go with your gut here.
and absolutely do not pay full price for a sample (and possibly discontinued! )dress that ‘needs some love’!
Post # 7
Sounds fishy to me.
I would not take the floor model unless we’re talking about a really good discount AND repair FOR FREE. And you’d have to inspect it in person–a sorry button is not the biggest deal, but a stain is more problematic, depending on where it is. Pretend that they can’t get it out completely; just make it less noticeable–might be okay if it’s on the backside hem; not okay if it’s across your chest.
If you’re a 12, I think that you could order the 14 and get it taken in–1 size isn’t that much…
However, I think that given what you’ve said about the bridal salon, I might rethink working with them at all.
Post # 8
I moved it to Dress for you.
I personally wouldn’t work with a bridal shop like that. Why not just take your money and go elsewhere?
Post # 9
I think that more than one thing is not right. If it is a name brand gown… I would contact the designer. You should NOT pay full price for a gown that has hung in a store for months, and has been tried on by countless people. Are you truly petite (under 5 ft 2in) or did they suggest hemming because the gown in stock is longer? My mom is petite and her gown had to be taken apart to hem because the trim of most gowns is at the bottom of the dress. My best friend is also petite, and in her case, I believe that the gown had to be ordered to length because she’s so short. I ask the question, because it doesn’t sound like you consider yourself truly petite. If the bridal shop clerk treated you disrespectfully because you asked about price when she mentioned the floor model, I would suggest talking to the manager or owner of the shop. You can and should take your business else where if these issues are unresolved.
Post # 10
Yeah….that seems a bit odd to me too. Just about any bridal store would at least offer to sell you the sample off of the rack for less. Even if they can fix it up for you, it is still not a brand new dress and has been worn countless times. That means you should not have to pay for a brand new dress. That is just silly. I would tell them either to give you a discount on the dress, or go with your other alternative of altering the larger size for no extra cost. If they can’t do that, then I would suggest going elsewhere.
Post # 11
I’m a tiny bit under 5’4″. When I asked the model number on the dress a couple of weeks ago they said it “didn’t say.” Yet another thing that’s fishy.
Ugh. Going to call them now.
Post # 12
That’s definitely too fishy. Do you have a pic of the dress? Maybe the hive can help you identify it so you can call other shops??
Post # 13
I’d walk. Personally I do think it sounds like they are trying to sell you a discontinued dress.
Post # 14
I would definitely just ask for a full refund and go elsewhere. Tell them you paid a deposit for a dress with [X] qualities, that they are unable to provide as promised. THEY are breaching your contract, and you demand you money back. If it was a credit card charge, dispute it. Then contact the BBB with all the info. Lastly, look around at other salons for your dress. You may be correct that it has been discontinued, but maybe someone else has it. If not, I would still steer clear of this business. It is STANDARD to give a discount on a floor model (especially with stains!).
Post # 15
Get you mone back. There was a salon locally that was doing things like. One night they were just gone leaving many brides stranded without a dress. Better safe than sorry.
Post # 16
Okay, I just spoke with someone at the salon. The woman I spoke with didn’t know anything about my particular gown, but said that the gowns are made overseas, then sent to a distribution company here. That still doesn’t answer the question about how the dress maker only has 2 dresses “in stock”. The first woman I spoke with is back in a couple of hours, I’m going to call back then.
The dress is DaVinci 8112.
Thank you everyone!