(Closed) Bride Isn't Happy with Photos

posted 7 years ago in Photos/Videos
Post # 32
Member
5658 posts
Bee Keeper
  • Wedding: August 2012

My photographer missed shot’s of my bridal party during the recessional which I was bummed about, and had far more photo’s of my husband’s side than my out of town relatives on my dads. When I brought this up what she said to me was along the lines of what others have said above. 1) that if I didn’t define it in my shot list, there’s a chance that certain things I might have wanted would get missed as it’s very difficult to capture everything that is going on 2) It’s simply not possible to capture everyone and everything at equal levels. She was nice about it but just beacuse there were things I thought I’d see that she didn’t get, I wasn’t owed anything. I still like her, she didn’t do anything wrong. I’d give her kind of the same info, and add in the time constraints, apologize that there wasn’t more time to get the kind of shots she wanted… She should realize then that a big problem was the timing on their part.

Post # 33
Member
1285 posts
Bumble bee

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@jenfur:  Live, learn and move on.  I’ve been on time contraints many, many times. I’ve shot without a list and still managed to capture everything the bride wants. I think from this point forward, you will have to be a little more organized for yourself and your clients AND  communicate a little better with them. You need to stress to them how important pictures are and that you (and they don’t) want certian moments/pictures not to be taken because of lack of planning on their part.

Post # 34
Member
2564 posts
Sugar bee
  • Wedding: October 2014

You are not a mind reader, if she didn’t tell you about the shots it is her own fault they got missed.  You don’t owe her anything.  If she is going to leave you bad reviews because of this there really isn’t anything you can do, you shouldn’t have to bend over backwards for bratty people.  You can usually tell which bad reviews you can trust and which ones were left by unreasonable people going on a rant spree.

Post # 35
Member
9129 posts
Buzzing Beekeeper
  • Wedding: November 2013 - St. Augustine Beach, FL

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@jenfur:  So the bride messed up the timeline and didn’t communicate specific shots?  That is her fault, not yours.  Let her know you understand that she was disappointed but you were limited to a 30 minute window when you thought you would have 90 minutes and you not given a definitive list of must-have shots.

I don’t necessarily think she should get anything in return but if you must, ask her what she thinks is fair.  If you afford to spare the time, I recommend a 1 hour shoot of her choosing either with her groom or grandparents or a trash the dress with 50-100 guaranteed shots on a disc.

Post # 36
Member
782 posts
Busy bee
  • Wedding: March 2015

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@SeaSalt:  +1. Whether it is your fault or not,  this will very well change her mind about you.  Customer service is everything.

 

Post # 37
Member
4753 posts
Honey bee
  • Wedding: May 2012

Tell her you are very sorry for missing some shots then say but I would be willing to give you extra prints/ touch ups of your top 5 favorite photos. 

 

That way the focus is now off what was missed and is now on the photos you did get.

Post # 38
Member
261 posts
Helper bee
  • Wedding: September 2013

I think the fact that you care says a lot!  I’m 3 days away from my wedding and haven’t heard from my photographer in a month.  I’ve called & emailed in the last week.  I have sent him timelines and the shots I have to have but who knows where I stand with him.  If I were in your brides shoes I think an apology and while I don’t think you need to offer anything per se I agree with PP that the gesture is sweet and will might make everyone feel better!

Post # 39
Member
621 posts
Busy bee
  • Wedding: August 2014

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@beachbride1216:  You do realize that a one hour shoot plus 50-100 photos is easily 5-6 hours of work, right? Processing, editing, traveling to and from the shoot.

Post # 40
Member
9129 posts
Buzzing Beekeeper
  • Wedding: November 2013 - St. Augustine Beach, FL

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@mariematt:  Hence my initial response of: I don’t necessarily think she should get anything in return

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