- 7 years ago
- Wedding: December 2010
I first went to Madeline’s Daughter in 2009. I found a dress there that was almost perfect. I told the saleswoman that I loved the dress, but I wanted to add some pickups to the bottom of it, as it just hung straight down the way it was, and add a longer train. She insisted that this was possible and even had a seamstress come in to confirm. I guess people will say whatever it takes to get you to buy something. After taking over $2k of my money and making me wait 2 months longer than I was promised, I got a call that my dress was in. When I went to go see it, it wasn’t the correct dress and they tried to insist that it was! It wasn’t until I showed them photos of me in the dress the last time I was there that they finally acknowledged the mistake. They said they would inquire about where my real dress was and get back to me. A few weeks later, I got another call in which they tell me my dress can’t be made like that after all and did I just want to come back up and pick another one. Obviously I freaked out and after several unpleasant conversations with managers and owners, I was finally told, once again, that my dress could indeed be ordered the way I wanted it, but I would have to wait another 5 months. This totally screwed up my schedule as they told me when I first ordered my dress that it would take at least 9 months to do the alterations and my wedding was less than 12 months away. Thank God I started looking at dresses early! Again they assured me that they would do whatever it takes to get it done. Here’s the best part, my dress finally comes in the way it’s supposed to, I go for my first alteration, they tell me to come back in 2 months so that they can get all the work done. When I come back two months later, all the pins are still in it and not one thing has been done! They apologized and said that the seamstress decided it was too much work for her to do and that she decided she wanted another seamstress to do it instead, but failed to tell anyone over the course of the last two months. This is 3 months before my wedding people! Did I mention that they took another $200 from me when my dress first arrived to do these alterations? After throwing an absolute fit, I finally got refunded my alteration money (because nothing had been done), took my dress and left. I had to find my own outside seamstress who could do 9 months worth the work in 2. Not surprisingly, once I got to my first fitting with her I also found out that the dress was made incorrectly and what I wanted to have done to the dress (simple pickups) could not, because there wasn’t enough fabric, despite the fact that MD promised there was by 3 different seamstresses. What a joke. Thanks alot Madeline’s Daughter – everything you said was a complete lie – completely inexperienced morons. Do not risk the most important day of your life on the empty promises of these people. This is supposed to be the best part of getting married, not the worst.