(Closed) Brides – take caution when bringing your dress to the dry cleaners!!!!!!

posted 4 years ago in Dress
Post # 2
604 posts
Busy bee
  • Wedding: April 2016 - Athol Hall, Mosman

Wow! I would be upset too!

(Actually, no – “upset” would be too light of a word to use…. “extremely wrathful” sounds more like it).

A. You need a refund from those cleaners for not removing that stain.

B. The cleaner would also find himself soon speaking with my lawyer. I’d be looking for compensation or at least full replacement of the gown even though it’s after the wedding. Ppl commonly save these gowns to pass down to future generations, so the value doesn’t even stop at the point of purchase.

Post # 3
105 posts
Blushing bee

Drycleaners carry Bailee insurance coverage for this – especially the more reputable ones. You should approach them and at the bare minimum get your refund for the service, and compensation for the dress. You may only be entitled to actual cash value, but it’s still something. In my family, our tradition is to make the goddaughter’s baptism dress out of the god mother’s wedding gown – so I would be absolutely devastated if this happened to me / my dress


Post # 5
998 posts
Busy bee
  • Wedding: November 1999

I heard this happens to wedding dresses sometimes when getting dry cleaned. I was too scared to get mine cleaned bc of this exact reason. I’m sorry this happened to you. 

Post # 6
2725 posts
Sugar bee
  • Wedding: May 2014

This is the exact reason I haven’t had my dress cleaned yet. My dress has a lot of intricate beading. Years ago, my sister worked at Neiman Marcus on Michigan Ave in Chicago.  She was a personal stylist in men’s suits. Anyway,  I had purchased a Marc Jacobs handbag on one of their super sales & also was able to use her family discount. For the first time,  I owned a $950  leather Marc Jacobs handbag & matching wallet! It was black with thick white stitching & big chunky silver hardware. Anyway,  one day I took it to a dry cleaners because it was getting dirty. You better believe I was getting use outta that thing. When I got it back, there wasn’t white stitching anymore!  They put some sort of black polish all over the handbag! The beautiful silver zippers were now black,  the handles….black! They completely trashed & ruined my one & only $950 Marc Jacobs handbag!  And just like you with your wedding dress….they weren’t taking ANY responsibility AT ALL! I was devastated!  So now, my wedding dress is hanging on my bedroom door,  with a dirty bottom and spray tan along the inside of the bodice that had rubbed off! I don’t know what to do with it because I’m terrified to take it to a dry cleaners! 

Post # 8
1913 posts
Buzzing bee
  • Wedding: September 2014 - Dallas, TX

amRN:  don’t assume the costs. For 3000+ that’s worth taking him to small claims court. I am so sorry this happened to you 🙁 what a nightmare!

Post # 9
6530 posts
Bee Keeper
  • Wedding: September 2013

amRN:  eeeeekkk. Im sorry.

I brought mine to a drycleaners too but I didn’t have any issues. But they were known for wedding gown preservation. 

I would suggest doing what PP said regarding getting the refund for the service. 

I would also suggest filing a claim against them for damaging your dress. Regardless, it wont give back the sentimental value of the dress. Im so sorry

Post # 11
1318 posts
Bumble bee
  • Wedding: April 2015

BBB will not be able to do anything. Definitely file but you need to do small claims court to get the money for your dress.

Post # 13
46451 posts
Honey Beekeeper
  • Wedding: November 1999


amRN:  If the RN in your username stands for Registered Nurse, you should  be able to figure out how to use small claims court.


Make sure to take dated pictures of the damaged areas on the dress asap. Your wedding pictures should suffice for pre drycleaning pics.

Did you keep the receipt from when you dropped off the dress? Usually there is some kind of disclaimer on the back.

Does he have a website? Is there any information there that you can copy for evidence?

Were there any signs on the wall re their responsibility? If so, you need to go back and take pics.



Post # 15
46451 posts
Honey Beekeeper
  • Wedding: November 1999

amRN:  To be an RN you have to be intelligent. That was meant to be a compliment, but clearly you misunderstood.

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