(Closed) Brides who ordered their rings from Zales…. I need you :)

posted 8 years ago in Rings
Post # 18
246 posts
Helper bee
  • Wedding: February 2016

My fiance ordered my engagement ring from Zales’ online collection.  He said that he had a good experiance with them.  He ordered my ring the day before a 20% sale began and realizing this, he called customer service and they gave him that discount on top of the other discount that he was already getting.

It did take two weeks for my ring to get mailed to him, even though there wasn’t any resizing or any other work done on it before it was purchased.  But the shipping was free because it was over a certain amount.  Also they seriously only had size 8 rings in my ring’s design.  

I don’t know if I would trust Zales to do any work on my ring because I’ve heard such horror stories.  I always take it into our local jeweler.

Post # 19
24 posts
  • Wedding: September 2012

View original reply
@MrsManni:  There is only one around us and they don’t have one that they can sell us anymore apparently.  I just don’t know how much of anything they are saying is true.  I am going to look into calling other Zales to see.  I love my ring and fiance picked it out all on his own with zero influence from me but…if I had it to do over.  I would not have chosen to purchase from them. 

Post # 20
76 posts
Worker bee
  • Wedding: September 2012

Yeah, my fiance had a not so great experience at Zales. He bought a ring for me there, but things seemed a little fishy to him with the appraisal so we went and had it independently appraised and it came in way under what he paid (like $2k under). He immediately returned it (which they tried to talk him out of). Ended up getting my actual e-ring at a local independent jewelers.

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