(Closed) Bridesmaid dress problem- please help me solve!

posted 9 years ago in Bridesmaids
  • poll: How should the bridal shop reimburse us for ordering the wrong dresses?
    Reimburse 50% of cost, plus pay to hem dress : (6 votes)
    43 %
    Reimburse 25% of cost, plus pay to hem dress : (3 votes)
    21 %
    Just hem the dresses, with no additional reimbursement : (2 votes)
    14 %
    Other- I'll explain below! : (3 votes)
    21 %
  • Post # 3
    119 posts
    Blushing bee

    Honestly, I think that the dye lot issue is a lot smaller than many people say. I would just have them re-order the correct dresses, rush at their cost.

    Post # 4
    14183 posts
    Honey Beekeeper
    • Wedding: June 2009

    I think you should demand they provide the right dress and i’d bitch about how even if they are hemmed, they won’t be the same. They CAN rush order those and the specific dye lot stuff is pretty minimal. You will not notice the difference. Plus, it’d be less than the hemming!

    If they refuse to asap ship you new dresses, demand they reimburse you for half the dresses and the cost of a seamstress and you will get them hemmed yourself. Don’t let them have your dresses back if you can help it, this way YOU control how they are hemmed. And maybe a nice seamstress will help them lie better if she can see the shorter version. 

    Tell them they messed up and you don’t trust them but it is their perogative to fix THEIR mistake that is causing you a lot more headache than the money is worth. 

    Post # 5
    699 posts
    Busy bee
    • Wedding: June 2009

    This is a huge mistake on their part and they do need to correct it. Give them a call and find a solution that will suit both of you. I don’t think that you will get money back due to many store’s policies. They write them on the walls or in the contracts you sign when you purchase the dresses. You can try, but do not be surprised if they cannot offer you anything.

    I have also learned that getting upset and yelling at people is not the way to get what you want. It makes you look unstable and hot headed and they will think you are a b**ch and not want to help you to the best of their ablility. Try to be calm when you talk to them. You need to show them you are upset about the situation and need it corrected, but treat them in the manor in which you expect to be treated. Also, try to take to your sales person or the manager right away. Most girls who answer the phone will not know the whole story and will not give you proper information.

    Good luck to you!

    Post # 7
    14183 posts
    Honey Beekeeper
    • Wedding: June 2009

    Keep trying. SOMEBODY has the power to make you happy. Just keep asking to speak to someone’s manager and move up the chain. They shouldn’t just shaft you because they’re idiots and messed up.

    If it was ANY other item, it’d be fixed, riiiight? They should know all the bad press this will get them on Weddingbee, lol

    Post # 8
    1 posts
    • Wedding: July 2009

    Let’s start off by saying that these people are bad business owners. They should have never ordered the wrong dresses, but we are all human and mistakes happen. On the other hand, they should have fixed it, no questions asked. Since we’ve established that they are difficult to work with and cannot be trusted, I would have them keep the dresses, reimburse you and order them somewhere else. You eliminate all worries. You can always find a different dress without all the headaches. Its not worth putting yourself through the stress of arguing with them or waiting to see if they’ll hem them right. Or if you even get them all back before the wedding!

    Good luck in whatever you chose to do!

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