posted 6 years ago in Dress
Post # 3
448 posts
Helper bee
  • Wedding: May 2015

I’m sorry that happened to you. For what its worth, you may be able to salvage things by having a seamstress add a navy liner so the top is not two tone and then cut out the mesh part. I think that could turn out beautifully, even with the different belt. Let us know what happens. Good luck!

Post # 4
9519 posts
Buzzing Beekeeper

How frustrating! I would also call the credit card company you used to pay for them. I had an issue with Macys a couple christmases ago, after fighting with them for months I finally called my credit card and it was solved in a week. Better to have a couple companies fighting on your behalf.

Post # 5
1288 posts
Bumble bee
  • Wedding: August 2015


View original reply
busybeetz15:  Woah, what?! Theres gotta be something paypal can do since you didn’t receive what you actually ordered. Did you sign any kind of “as is” contract?

Like you said, it doesn’t matter if its “better” its not what you wanted! And they completed changed the look of the dress!

Post # 7
462 posts
Helper bee
  • Wedding: November 2013

My guess is that the first dress is one they order from another company (not something they make themselves) so if you order one of the regular sizes, that’s the dress you get. If you ask for custom measurements they do a replica that they make themselves. They might not actually be allowed to make it look exactly like the original. Now, none of that excuses what they did. They should have informed you it would be a different dress and been shown pictures of what it would look like. Hopefully Paypal will come through for you.

Post # 8
21 posts

That’s a tough one. I would definitely try and get my money back as it’s abvisouly not even close to the same dress. In terms of the 30 day money back, I guess it depends on the laws in the country in which they are based, which I’m assuming is an Asian country, as to whether or not that will hold up, but it should be a base for refund from the paypal side. I like LadyH’s idea though to get them altered at a seamstress. Even though it might cost you a little extra, you will be able to get much closer to what you wanted because you will probably never get the first dress again from the same shop after all these hassles.

Post # 10
125 posts
Blushing bee

Uhhh… no way, no how! That is so unacceptable! That second dress has nothing on the first! How frustrating… definitely put your foot down and be a right pain in the a$$ until they refund you!

Post # 11
1094 posts
Bumble bee
  • Wedding: May 2014

I would contact the CEO of that company! How terrible! Im so sorry you are going throught this but this is just NOT acceptable by ANY company!

Post # 13
211 posts
Helper bee
  • Wedding: June 2015

View original reply
busybeetz15:  Try writing a longer letter, including pictures, make a pdf and send it to everyone you can find on the investor relations page at PayPal and to everyone you can find at Bank of America.  For $1k+, it can’t hurt.  I would make the letter very detailed, and list, in detail, everything you can – screenshots of your original order/order confirmation, whatever should show that the original dress was a sample and that you were ordering more like it, any correspondence (just make it all an Appendix to your letter), that they have a 30-day money-back guarantee policy, how they are in violation of it and what you ordered – and be very, very clear and detailed – more like a lawyer than a justifiably pissed-off bride ;-).  

One of my colleagues did this with his credit card company when he was charged a huge fee without knowing it on a trip – and even though, in his case, it was something he technically signed, he made a (5-page, lengthy, backed up with anecdotes, pictures, screenshots, etc) argument as to why he wouldn’t have signed it if he had known what it was and that they didn’t make clear what it was – and he got the fee reversed.  So it’s possible… I don’t know what will happen in your case but if it were me, I’d take a shot at it. 

Post # 14
913 posts
Busy bee
  • Wedding: November 2015 - The Victorian


View original reply
busybeetz15:  EXACTLY what NOLABride2015 said above. Screencap where it says about ALL dresses come with money back guarantee, Send them THOSE PICTURES, screen cap what you ordered and explain that the measurements were “custom” not the dress, and if you still have any record of that conversation with “Monica.” Best of luck and don’t give up yet!

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