Post # 1
Member
279 posts
Helper bee
The worst possible thing that can happen on buying dresses online happened….. website fashiongown.com
I was skeptical to order online as we all might be so i bought 1 dress as a “sample” from this store before placing an order for all 6 bridesmaid dresses. I bought standard size 8 which ended up being a size 1 once we tried it on so i let her know that for the other ordere d i wanted custom measurment(they offer it)just to be exact on sizes. Let me tell you guys i was soo happy when i received it, It was beautiful very much what i wanted, the colour was perfect. The Online customer service rep Monica even offered me a discount if i placed the order for the other dresses. SO, i did. Two weeks later(this week) i receive the dresses all 6! and let me just remind you guys the first “sample” one i ordered went to waste because it didnt fit any of my girls (i let that one slide,waste of money). THEY ARE HORRIBLE HORRIBLE! Completly new DRESS. When i contacted customer serive rep she said “this new dress is better quality and much more pretty” ummmmm hello?? I dont care if vera wang designed and hand made it, its not what I WANTED. To not make the story longer she wont return emails and wont refund me anything she thinks i am at wrong
each dress $160
tottal spent $1,120
ive opened a case with paypal and they are investigating it but still a chance i will lose? ugh sooo frustrating anyone experience anything like this or a dispute case with paypal and win?? She chose to fight back with paypal dispute
HERE IS THE SAMPLE GOWN I first ORDERED AND LOVED
HERE IS WHAT I RECEIVED ALL 6. The belt is completly different, The bodice is horrible and completly different
COMPARING N OF THE TWO
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Post # 2
Member
279 posts
Helper bee
DO NOT BUY FROM THIS SHOP!!!!!!!!!!!BEWARE<br />FASHIONGOWN.COM
Post # 3
Member
448 posts
Helper bee
I’m sorry that happened to you. For what its worth, you may be able to salvage things by having a seamstress add a navy liner so the top is not two tone and then cut out the mesh part. I think that could turn out beautifully, even with the different belt. Let us know what happens. Good luck!
Post # 4
Member
9524 posts
Buzzing Beekeeper
How frustrating! I would also call the credit card company you used to pay for them. I had an issue with Macys a couple christmases ago, after fighting with them for months I finally called my credit card and it was solved in a week. Better to have a couple companies fighting on your behalf.
Post # 5
Member
1288 posts
Bumble bee
busybeetz15: Woah, what?! Theres gotta be something paypal can do since you didn’t receive what you actually ordered. Did you sign any kind of “as is” contract?
Like you said, it doesn’t matter if its “better” its not what you wanted! And they completed changed the look of the dress!
Post # 6
Member
279 posts
Helper bee
theatrejulia: I called my bank … Bank of amErica but the middle man was PayPal so they said I have to go through them for a better chance of getting my money back but you know what might just have my bank fight it as well you are right better to have a few companies fighting for it. I hope mine gets resolved fast!
onthefritz: no never signed anything … The whole dress in general looks super cheap the belt isnt on stitched well, the zippers won’t go up without an hour struggle and the maters are horrible AND to top it there is a policy strictly stating on their page “best quality or 30 day back money guaranteed on all dresses” but they won’t follow their own rules. Their excuse is because its made to order with custom measurements they can’t take it back but that’s not my fault the made the measurements with a dress I did not order.
Post # 7
Member
462 posts
Helper bee
My guess is that the first dress is one they order from another company (not something they make themselves) so if you order one of the regular sizes, that’s the dress you get. If you ask for custom measurements they do a replica that they make themselves. They might not actually be allowed to make it look exactly like the original. Now, none of that excuses what they did. They should have informed you it would be a different dress and been shown pictures of what it would look like. Hopefully Paypal will come through for you.
Post # 8
Member
21 posts
Newbee
That’s a tough one. I would definitely try and get my money back as it’s abvisouly not even close to the same dress. In terms of the 30 day money back, I guess it depends on the laws in the country in which they are based, which I’m assuming is an Asian country, as to whether or not that will hold up, but it should be a base for refund from the paypal side. I like LadyH’s idea though to get them altered at a seamstress. Even though it might cost you a little extra, you will be able to get much closer to what you wanted because you will probably never get the first dress again from the same shop after all these hassles.
Post # 9
Member
279 posts
Helper bee
MistySoda: i never thought of that, good point.
Post # 10
Member
125 posts
Blushing bee
Uhhh… no way, no how! That is so unacceptable! That second dress has nothing on the first! How frustrating… definitely put your foot down and be a right pain in the a$$ until they refund you!
Post # 11
Member
1094 posts
Bumble bee
I would contact the CEO of that company! How terrible! Im so sorry you are going throught this but this is just NOT acceptable by ANY company!
Post # 12
Member
279 posts
Helper bee
PAYPAL CAME TO A CONCLUSION!
“We’ve completed our review and unfortunately are not able to decide this case in your favor. During our review, we found that your seller had sufficiently described the murchandise”
“After reviewing your cases, I can confirm all three are closed.They were denied due to the items being purchased custom made and they are not covered with Paypal”
I am in complete SHOCK and heart break. $1,012.00 down the drain!
Post # 13
Member
211 posts
Helper bee
busybeetz15: Try writing a longer letter, including pictures, make a pdf and send it to everyone you can find on the investor relations page at PayPal and to everyone you can find at Bank of America. For $1k+, it can’t hurt. I would make the letter very detailed, and list, in detail, everything you can – screenshots of your original order/order confirmation, whatever should show that the original dress was a sample and that you were ordering more like it, any correspondence (just make it all an Appendix to your letter), that they have a 30-day money-back guarantee policy, how they are in violation of it and what you ordered – and be very, very clear and detailed – more like a lawyer than a justifiably pissed-off bride ;-).
One of my colleagues did this with his credit card company when he was charged a huge fee without knowing it on a trip – and even though, in his case, it was something he technically signed, he made a (5-page, lengthy, backed up with anecdotes, pictures, screenshots, etc) argument as to why he wouldn’t have signed it if he had known what it was and that they didn’t make clear what it was – and he got the fee reversed. So it’s possible… I don’t know what will happen in your case but if it were me, I’d take a shot at it.
Post # 14
Member
913 posts
Busy bee
- Wedding: November 2015 - The Victorian
busybeetz15: EXACTLY what NOLABride2015 said above. Screencap where it says about ALL dresses come with money back guarantee, Send them THOSE PICTURES, screen cap what you ordered and explain that the measurements were “custom” not the dress, and if you still have any record of that conversation with “Monica.” Best of luck and don’t give up yet!