(Closed) Bridal shop holding all dresses hostage over dropped out BM

posted 9 years ago in Bridesmaids
Post # 3
Member
610 posts
Busy bee
  • Wedding: October 2009

Is there a contract? Purchasing policy? I would think that having somebody persuasive and firm (e.g. your FI?) call to talk to different people in various heirarchy of management in this shop. The point of deposit is the fact that you may lose your deposit but are not obligated to pay for the whole amt if the buyer decides not to receive the dress. Or if the dress turns out to be horribly fit, the buyer may decide not to receive the dress AND demand a deposit refund,etc. That’s just the normal expectation of how these things work.

If worse comes to worst, (e.g. no time to fight this battle because you do not have time to find your Bridesmaid or Best Man other dresses/alternatives, or if the shop does not yield), just absorb the cost and make sure you announce/review on all the websites how horrible this vendor this. I’m sorry that you are dealing with this 🙁

Post # 4
Member
2695 posts
Sugar bee
  • Wedding: April 2010

We had an issue with the dress shop here in Houston.  We all went in and choose our own tops in the same color but the bride choose the skirt.  The skirt was suppose to be an A-Line with an 8 inch train.  We weren’t even interested in that skirt until the shop owner brought it over and insisted that we get it.  So we did.

We all paid for our dresses in full except one bridesmaid. She was short $50.00 and they said she could pay that when she picked it up.  Which she did.

I went to the store first and picked up my dress and another BM’s dress.  Took them home and tried them on.  The skirt would not fit!!! It was not an A-Line skirt it was a pencil skirt.  I have huge hips little waist so for me I have to have A-Line or I need to go up a few sizes and have the waist altered.  Myself and 4 other BM’s had to have their’s rebuilt.

As it turns out the skirt was the wrong one.  No train and not the right cut.  The store told us that they are not responsible for girls ordering the wrong sizes or styles.  But wait they measured us and filled out the paperwork for us.  They also placed the orders!

They also said that the manufacturer has the right to change the style or colors of the dress at anytime.  WTF?!  How can you pay for something in full or even a deposit and not get what you paid for.

We ended up demanding that they at least pay to have our skirts rebuilt.  Which they did but they were really unfriendly through the process.

If I were you I think I would insist on getting the other dresses. They were paid in full. The problem isn’t with the other girls it is with the remaining Bridesmaid or Best Man. If they want their money they need to contact her not you.

Good luck!

Post # 6
Member
908 posts
Busy bee
  • Wedding: June 2009

I would search their website for a purchasing policy.  See if you can find it and if it backs you up, you can bring it to them and get your dresses released.

Post # 7
Member
2695 posts
Sugar bee
  • Wedding: April 2010

EP- How very frustrating!  I can’t believe they are holding you to the order just because you placed it.   At least they gave you the other dresses!

Post # 9
Member
2819 posts
Sugar bee
  • Wedding: February 2013

Ugh. (Un)professionals like that make me want to stab something.

At this point, I’m tempted to say stick ’em with the five dresses and start looking at alternatives in places like Sears (they actually have a really good selection of dresses, especially around prom time) and, if you don’t care about matching, consignment shops. Then, before buying those dresses (ask that they be put on hold or something), march up to the bridal shop, shove the paperwork for the other dresses in their face, and let them know that if they don’t wise up, they’ll be stuck with five unwanted dresses.

Post # 11
Member
10218 posts
Sugar Beekeeper
  • Wedding: November 2010

Did you call to cancel the dress when the bm cancelled?  Usually the dresses are made to order, that may be why they are being such sticklers.  However, did you order all of the dresses yourself or for the other bridesmaids?  I don’t know or understand how they can hold all the dresses especially if they were ordered by other women.  The one dress should not ethically and probably legally hold up the entire order unless they were all placed together as one big order by one person??

Good luck!

Post # 12
Member
136 posts
Blushing bee
  • Wedding: December 1969

I worked in a bridal salon for a summer and where I worked, if the order was placed, the dress had to be paid for. If your Bridesmaid or Best Man stepped out even after the order was put into the manufacturer then it has to be paid for. The dresses are made to order to the size the is closest to her measurements and the color you chose. The bridal salon doesn’t want an extra dress lying around in a color or size that no one else could possibly want and the factory isn’t a storehouse, so they won’t keep it either.

I saw a whole party of bridesmaids that still had to pay for and pick up their dresses after the weddings was cancelled! Like others have said, check the contract. This was reviewed with clients where I worked to make sure the customer understood that a purchase is a purchase unless the bridal store messed up and order or it came in messed up from the factory.

All she can really do is pay for the dress and re sell it in the classifieds or use it for another occasion!

As far as the holding, if your other girls paid for the dress in full then they can’t hold them. If they aren’t paid for in full yet then holding them is what they would normally do for any bridal party. The dresses are on hold until the Bridesmaid or Best Man comes in with the remainder of the balance and pays it off. I think if you try to stick them with the other 5 dresses they will only get worse and may have to take legal action. Please please please ask them for the contract. If your consultant didn’t go over the contract with you, then that is where they are wrong and should be at fault. After you ordered the dresses for the girls, they may have been sent reciepts with the policy.
All the best!!

Post # 14
Member
136 posts
Blushing bee
  • Wedding: December 1969

So in your case, they were wrong in not making sure to go over a contract with you before placing the order. The shop I worked in was very particular about doing so, so I guess this is different type of place! When I worked there, paying in full was an option as I’m sure it always is, deposits were just if you didn’t have it all right then.

In our case, whether it was bridal, MOB, or Bridesmaid or Best Man, deposits of up to a certain amount were non-refundable since a deposit meant the dress was being made by the factory. Hopefully this place gives you yours back if you do not buy your dresses from them. I’m not taking the store’s side for their actions, just letting you in on some business info that I learned while working in it. 

Your drop out Bridesmaid or Best Man needs to pay for her own dress, even if she has to pay you back in pieces! And if the store continuts to act out of line I would report them to Better Business Bureau. Bridal salons usually bend a least a little to make sure the bride is happy, since word of mouth in that field is vital… I’m sure you probably have but if not, talk to the owner- not the manager. That’s a big sale and with the potential of adding on accessories and MOB and MOG and whatnot, maybe they’ll turn around.

 

 

Post # 15
Member
796 posts
Busy bee
  • Wedding: April 2009

I don’t see why placing the order would require you to pay in full…I agree, what was the deposit for if they were just going to make you pay for the whole thing anyway? I assume you paid the deposit when you placed the order.

Do your other 4 have their dresses in hand? If they do, I say pay for them and just ignore this place and their harrassing phone calls.

Post # 16
Member
175 posts
Blushing bee
  • Wedding: October 2009

just buy the extra dress and then sell it on ebay, wedding bee, oncewed et c.  you can often make your money back if you play your cards right!

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