Post # 1
Hey ladies, here’s the situation:
This past weekend I met up with all of my bridesmaids at the dress shop to have them try on the dress I’d picked out. They all loved it, got measured, and purched them. This paticular bridal shop is the place where I (meaning my mom) purchased my gown. We bought this little package that would offer us 15% bridesmaids dresses there to make them more affordable for my girls. The tag on the dress had said $280, but they went to pay for their dresses, they wrote the original price as $210 plus the 15% off. They were so busy that day that they could barely help us even though we had an appointment, so we figured it was on sale and left.
Yesterday I get a phone call from them saying that they charged us the wrong price for the dress. They wanted me to give them permission to charge my bridesmaids cards an extra $60. I told them that I can not give them permission to charge someone else’s card (duh?). They then asked for my bridesmaid’s phone numbers, which if they had looked at all the information that we filled out, they would have seen they already had them. A few minutes later my Maid/Matron of Honor calls me upset that they are asking her to pay more than what she was charged. I’m pretty upset at this point too. It’s their mistake and we are already providing them with thousands of dollars in business. I can’t imagine what one of my customers would say if they paid their bill and then I called them to ask for more money!
My mom is calling them today to try to straighten everything out, but I think that since they made the mistake, they should cut us a break. Am I wrong here? I don’t want to rip the store off, but it is an akward position to put everyone in. My friends aren’t upset about the price of the dress, just the principle of the situation. I mean, that lady looked at the dress tag a million times when she was filling out the info. She really should have caught her mistake then. What do you ladies think? Is it dishonest of me to not want to pay that additional $60. What whould you do in my situation?
Post # 3
That’s the price they wrote, so you shouldn’t have to pay the difference. For all you knew, they were on sale!
Post # 4
I think you should contact the manager of the shop and explain the situation. As a good customer service move, they should try to make amends somehow–either give you a special discount, throw in some freebies, or something else.
Post # 5
What kind of place is this? That is so unprofessional to call and ask to charge more! If they made the mistake it’s on them. Definately. I can’t even believe that. Make sure you get something or tell them you will be posting some rant reviews online!!
Post # 6
They need to honor the price you all agreed to. Your paperwork is your contract. Too late for them to go back on it now…I think they might just be hoping to intimidate you all into agreeing…make sure no one caves! good luck!
Post # 7
Its their fault they wrote the wrong price down not once but multiple times (I’m assuming they wrote it down a several times, once for each ‘maid)!
Post # 8
if its in writing they cannot force you to pay the original price. Its their fault, too bad!
Post # 9
It sounds like I’m the only one who disagrees… but even though I agree that they can’t force you to pay more, that it looks pretty bad on the store, and is awkward for everyone involved, I don’t think it’s outrageous that they asked for the difference. If they told you when you were deciding on the dress that it was the lower price, and it’s what you made your decision on, then yes, there’s no reason you should have to pay the extra. But that’s not really what happened.
Post # 10
I’m kind of with bug-in-a-rug on this one. I’m actually pretty surprised none of you clarified the prices of the dress when they were written down for such a drastically different price!
I do think it’s a little bit unprofessional, but if a salesperson made the mistake, I would guess all of the difference is going to come out of her commission, and that’s not really cool, IMO.
You were all okay with the price initially being $280 less 15%; hopefully you can all still be happy with it!