Post # 1
So, my wedding planning has gone pretty smoothly up to this point. I’m ridculously ahead of the game, and pride myself on such. However, I just got my first wrench in the proverbial gears.
I ordered my bridesmaids dresses on October 31st for my September 25th wedding. Why, you ask? Well, one of my bridesladies is in Korea teaching English until July, the other is in Vancouver (about a 13 hr drive from here), two are two hours away in separate directions, and my Maid/Matron of Honor is three hours away. So, basically, it’s going to take time and travel to get everybody’s dress altered, plus Sposabella, the bridal shop where I ordered them, said they’d be in April 25th.
Fast forward to March 29th (3 days ago), when I get a phone call from Sposabella asking me what colours I ordered my dresses in (!!) and “confirming” the number of each colour I needed. I was mildly alarmed, but I went with it. That is, until the lady told me that she was JUST putting in the order, and I could expect the gowns in another 3 MONTHS. Jesus murphy. I told her that I had ordered them in October, to which she replied “Oh… I see… April… 25th… well, I’ll ask about that and get back to you.”
Next day? Didn’t hear anything. So, like the proactive bride I am, I phoned and asked for the same lady. She explained that she was still waiting on a “receiving” date on the dresses, and would call me when she got the date. I explained to her my long distance bridal party situation, to which she replied “Uh, yeah. It’s like, our job to make you feel better, so I will.” What?
Today? Radio silence.
I’ve already put 50 per cent down on the dresses, so I’m commited to this shop. What other recourse do I have? Could I go bridezilla on their ass and pull my business? Am I going bridezilla now?
Post # 3
Well, you could mail the dresses to the girls so they can have alterations done wherever they are. No need to travel to get alterations done at the same place you purchased the dresses.
It stinks that they didn’t order them until now, but I don’t think it is a huge problem. You’ll still have enough time for alterations.
Post # 4
I really hope so. Just not as much time as I wanted, I’m afraid.
Post # 5
I would go into the store with the paperwork you filled out for the order and talk to them about it. Just be sure to stay calm and even toned since it would be in person. The thing with the phone is that it is easy for someone to “get back to you” and then not. Much harder to do when the person is standing there waiting for THEIR copies of the paperwork.
Ask for the person you spoke with on the phone and if you keep getting the roundabout ask for a manager.
As for what to do if the dresses have not been ordered, I don’t think you are out of line demanding to have your money returned since they did not fulfill their end of the contract. But I have to admit I am not sure how that would all work. On the other hand, the dresses should be in around June? That may still give you enough time to get alterations done, especially if you go Jacqi’s route.
Depending how this turns out for you, you may consider talking to the Better Business Bureau about it.
Post # 6
Oooh how annoying!!!! I would go to the store and show them your receipts! I would try to stay calm in this situation but assertive at the same time. They need to get moving!
Post # 7
Definitely go to the store and show them your receipts. Just be sure to stay nice and calm – nothing ever gets accomplished with anger. You should definitely *request* that they expedite the shipping on the dresses for free. They’re the ones who made the mistake, not you.