Brilliant Earth Lab Diamond Opinions?

posted 6 months ago in Rings
Post # 2
Member
107 posts
Blushing bee

I just recently did a ton of research into lab diamonds after my engagement ring search, and I would highly recommend D.NEA Diamonds over BrilliantEarth.

I purchased a lab diamond from BrilliantEarth but returned it after seeing it and having second thoughts. The customer service was always fine, but I didn’t like the quality of their settings and there was something off about the stone, I posted a bit about it on the other popular forum if you’re curious.

I ended up purchasing a diamond from D.NEA with better specs, for $~3000 LESS than the stone I’d found on BrilliantEarth. AND what’s awesome about D.nea diamonds is they actually have an upgrade policy on their stones, where BE has none! They also do custom settings, and a lot of their inventory isn’t listed online but if you email Eric he will send you an updated list and you can request photos, videos, ASET, you name it.

Their upgrade policy is any stone greater than the original purchase. This is the best upgrade policy I’ve seen on lab diamonds, and it was a pleasure to work with Eric.

 I found identical stones (same IGI #) on BE, and D.NEA, and the same exact stones on D.NEA were always marginally cheaper than BrilliantEarth!

 

Jusy wanted to spread the word, as I had such a great experience with them, and was overjoyed to find a lab diamond company with an upgrade policy! One other vendor that I found that I loved was Soha Diamond Co, who even brought in two diamonds and compared them over video call with me. They also have an upgrade program, but it’s 150% of the origina diamond. 

Post # 3
Member
107 posts
Blushing bee

Sorry for the novel, just wanted to share since I was way too picky and over researched the hell out of it.

Soha Diamond Co was also cheaper than BE, by the way! And they work with a lot of their customers online. I found the same stone listed there on BE for at least a few hundred cheaper and Soha and Aubree were insanely sweet. 

Post # 4
Member
1311 posts
Bumble bee
  • Wedding: November 2019 - City, State

Just wanted to jump in and say that I have a lab diamond, but FH got it from a regular jewelry store.  He just called and asked if they dealed with them and they said of course, and they sourced a few for him to choose from.  So if you have a regular jeweler you really like, they may be able to help you.

Post # 5
Hostess
9545 posts
Buzzing Beekeeper
  • Wedding: March 2014 - Chicago, IL

I visited their Boston showroom and was severely disappointed. Idk what their deal was, but I requested to view specific diamonds in their inventory that they said they would send to my local store, and when I arrived 0 of my requested stones were there and she pulled stones that didnt fit my criteria AT ALL. Total waste of my time. 

I was so disappointed with the experience I ended up getting an antique diamond from another store and I’m extremely happy with it.

Post # 6
Hostess
9545 posts
Buzzing Beekeeper
  • Wedding: March 2014 - Chicago, IL

lynnnie :  I heard that BE gets their stones from D.NEA so good on you for doing your research!! 

Post # 7
Member
820 posts
Busy bee
  • Wedding: February 2019

My fiance got my engagement ring with a lab stone from Brilliant Earth and I absolutely love it.  No issues here 1 year later.  It sparkles beautifully and is a pretty stone.  He had such a great experience at the showroom that I went back for my wedding band and absolutely love it.  Nothing but great experiences here. He could have gone somewhere else but most of the settings I loved were at Brilliant Earth and they don’t allow you to set outside diamonds.

Post # 8
Member
131 posts
Blushing bee
  • Wedding: January 2020

Lab diamonds are real diamonds do durability is just the same as any other diamond. My fiancé had an excellent experience with brilliant earth, they were helpful and the ring is beautiful. It came with a GIA certificate and is súper sparkly pocketfullofsunshine :  

Post # 9
Member
114 posts
Blushing bee

I’ve only had mine for a couple months but it has been fantastic so far. I have gotten a million compliments and the diamond is beautiful. Mine’s an oval. I was considering going with DNEA, but I really wanted an oval and their oval selection is very small. If you’re getting a round I agree that DNEA would be a good choice bc of the upgrade policy.

Post # 11
Hostess
9545 posts
Buzzing Beekeeper
  • Wedding: March 2014 - Chicago, IL

littlebirdbee :  GIA does not grade lab diamonds, so either you have a mined diamond or your certificate is actually from IGI. Just FYI 😉 

Post # 13
Member
64 posts
Worker bee

I’m also very interested in Brilliant Earth – I fell in love with one of their settings and am super curious to see some lab diamonds in person, but I’ve also seen a lot of mixed reviews like you said! We’re going to a showroom in a couple of weeks so I guess I’ll just base my decision on my own experience after our appointment. If you had a great experience at the showroom I’d say that’s more important than someone else’s bad review. Remember most people only write reviews if they have an extraordinarily good or extraordinarily bad experience.

Post # 14
Member
267 posts
Helper bee
  • Wedding: July 2018

I had excellent experiences in both the DC and Chicago showrooms but about 3 star overall satisfaction. Online customer service was not great. I wasn’t impressed with the quality of their settings but my lab diamond is gorgeous 😍

Post # 15
Member
24 posts
Newbee

Can I ask what size, shape and setting you got?  I’m looking at the fancy halo, pear shape 1-1.5 carat in rose gold  vie kelbrimale :  

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