Post # 1
Hi lovely bees! 🙂 FH and I have been looking at rings for a couple of months now, and I finally found a ring and stone size that I like at a cost we can afford. (Yay!) My only concern is that the ring is from Brilliant Earth. I’ve read a lot of enthusiastic reviews and many horrifying stories of their customer service by online shoppers, not to mention the controversy that came up a few years ago. Since the closest BE showroom is pretty far away, we may not be able to see their rings in person before ordering online.
Are there any bees with e-rings from BE or have experience ordering from them, good or bad?
Post # 2
My lab diamond is from Brilliant Earth, but not the setting. My fiance had no trouble ordering the diamond and it arrived within a week. He said they were very responsive to his emails during the process.
Post # 3
- Wedding: November 2015 - City, State
I’ve been chatting with a Brilliant Earth customer service rep about various lab diamonds I was considering and she was nothing but helpful and professional! I asked a ton of questions and she was very good at following up. I ended up going with Clean Origin since their prices were a little better but my experience shopping around was great with BE.
Post # 4
- Wedding: March 2020 - Orlando, FL
I was just proposed to with a Brilliant Earth ring with their lab diamond! I love it and when I talked to them while we were looking they were very helpful