Bunches Direct Reviews

posted 7 years ago in Flowers
Post # 3
Member
2 posts
Wannabee
  • Wedding: February 2007

@2shy2Bbf: I ve used them twice so far and had no problem. Their main advantage that they are physically in US and other companies ship flowers from South America. My dedicated account manager is Knut and he is very very helpfull. I have no idea about others but he is very good in terms of customer service.

I’m the wedding planner in NY so have to deal with diy flowers a lot

Post # 4
Member
11 posts
Newbee
  • Wedding: September 2012

I used Bunches Direct too, they were extremely helpful. I had no idea what i wanted for my wedding in terms of flowers, I’m not a big flower person. I just had my budget and my colors. The gentleman on the phone was helpful, made loads of suggestions and kind of walked me through the whole process. It was really nice for someone who’s not flower-literate like me. My sister helped me make the flowers, but we really didn’t have any problem with them. I got bored one day and browsed around their website, they have a helpful blog and some instructional videos too. It was a great distraction. Anyway, the flowers were fresh, lasted for the whole wedding and then some. Very pleasant experience, if I had an excuse to use them again I definitely would.

Post # 5
Member
3 posts
Wannabee

@2shy2Bbf: Have you heard anything from anyone who has used bunches direct I am thinking about ordering but the one that is Sept 2012 looks like a plant to me

Post # 7
Member
3 posts
Wannabee

I would NOT recommend Bunches Direct. I ordered 50 hydrangaes, 50 roses, hypericum berries, and a boutineer. Online the picture shows normal size hydrangaes, but when I received mine they were mini hydrangaes. I only received half of my roses and the roses I received were tiny and sick looking. The berries were the only thing that was right. The boutineer was destroyed in shipping. We had to make our own. I attempted to contact the company multiple times through email, live chat, and phone and never received any feedback until 2 weeks later. I was charged $40 in shipping when the actual shipping cost was only $20 because they used the cheapest shipping with 1-5 business days instead of next day delivery. I did not receive my flowers until 10:30pm on Friday. I was scheduled to receive them the next day, but luckly FedEx is a better business model and their supervisor got the flowers to me at 10:30 at night since we were leaving the next day. When I finally got to talk to a supervisor with Bunches Direct he said he couldn’t do anything for me. I also ordered flowers from American Floral Distributors and everything was perfect from them. I had them on time from FedEx next day delivery at 2pm.

Post # 8
Member
1 posts
Wannabee
  • Wedding: May 2011

Do NOT use this company.  They only want your money and don’t care about delivering the product.  We ordered our wedding flowers from them and they delivered a little over half of them.  They passed their problems on to us and when asked if they cared about delivering on the order they said, and I quote “I do not care if you get all of your flowers” and hung up on me shortly after that.  Horrible customer service and now we’re stuck scrambling for flowers and covering the additional cost even after we placed the order over a month in advance of their suggestion lead time.  Many other wholesale flower companies will deliver and will care about their customers.  Bunchesdirect does not care, they told me so.

Post # 9
Member
1 posts
Wannabee
  • Wedding: June 2011

I agree. DO NOT USE THIS COMPANY!!! It is not worth the money you save. I am getting married in a week and a half. I just called and spoke with SANDY who is apparently the owner of the company. The very first question she asked me was “what’s your problem”. Not what can I do for you or how can I solve this, but what’s your problem. She took a tone from the minute she got on the phone with me. I told her that I was a customer and wanted to know if I would have a rainbow of yellows in the 20+ yellow croisages and boutaneers I was ordering, she couldn’t guarentee me anything, which is understandable. The reason for my call was I had left 3 messages in the las two weeks and nobody had returned them. When I told her this she told me I was WRONG and she had answered everything. She took a moment then said well there’s like 40 i haven’t gone through. WHAT POOR SERVICE! She hasn’t answered a message left two weeks ago. I understand you’re busy… but c’mon. I asked her to give me the contact information of somebody else i could talk to and she hung up. That’s right, HUNG UP! I took no tone with her until the second call which she again hung up on me withing a minute. There was no swearing. I told her I would write a bad review – you know what she said!?! GO RIGHT AHEAD! So I am. Future brides be warned. This company just wants your money. Save your worries for a real florist with talent!

Post # 10
Member
62 posts
Worker bee
  • Wedding: February 2012

I won the $200 bunches direct prize on here several months ago. The free flowers were the best part of this transaction. I gave the prize to a friend of mine who recently got married, but I placed the order so as to avoid confusion. She and her florist both tried to contact the company several times, leaving multiple voice mails and sending emails. They NEVER got a response. That’s when I began to worry. I don’t know if it was because I was the prize-winner, but I never had a problem with customer service, althought it did always seem a bit casual in tone in the emails. To be fair, I had no problem ordering the flowers, and they were delivered correctly and on time. The complete lack of response to (what the company would have thought was) paying customers was shocking. As mentioned in other reviews, the colors were off from the description, some purples being much more pink. The other issue that I didn’t even know about until just recently is that ALL OF THE FLOWERS WERE DRIED. The bride mentioned that casually just recently. I did not see or touch the flowers myself, so I can’t say for sure, but her words were, “You wouldn’t know it by looking at it; all the flowers looked fresh. But they felt like they were freeze-dried or something. If you touched them, they felt crispy.” Again, I can’t corroborate this, but this was her experience with her flowers on her wedding day. To sum: Thanks for the freebie, but NOT a company I’d recommend.

Post # 12
Member
225 posts
Helper bee
  • Wedding: August 2012

Totally a plant….

Post # 13
Hostess
11168 posts
Sugar Beekeeper

@Kym080412: Yeah I don’t know about that. Did a little research and their ratings aren’t that great. See my PP.

Oh well, live and learn.

Post # 14
Member
5179 posts
Bee Keeper

apparently this company sucks! I hope everyone here has reported them to the BBB

Post # 16
Member
5179 posts
Bee Keeper

LMFAO how come the only people that are pushing for this company are REALLY REALLY REALLY new bees/ have less than 20 comments?

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