Post # 1
Hello Bees, I need advice. My wedding was on June 30th, and it was overall a really lovely day. Except for one pretty big detail. The AC in the ballroom of my reception was not functioning properly.
I am pissed. The reception for 160 guests cost 30k. It was very hot when we entered the ballroom, but I was told that it was because the electric company reduced the voltage, and an electrician had been in to fix the problem. No other room in the space was hot though – we didn’t have any problem in cocktail hour and no one mentioned it. We had had a heat wave in NYC for days at this point, so it wasn’t like the heat came out of nowhere.
One guest got sick because of the heat and had to sit outside of the ballroom. My brother’s shirt was so sweaty it looked like someone dumped a gallon of water over his head. NO ONE came up to me to ask if they could bring me a cold drink.
I went in on Monday and asked for a clear explanation. The girl at the venue apologized and said they did all they could. I got a letter in the mail apologizing with a $150 gift certificate to their restaurant. I feel like that is a freaking joke – I spent THIRTY THOUSAND DOLLARS! Many of my guests are going to walk away remembering that my wedding was a sweatbox. And in return they give me a gift certificate that won’t even cover the cost of dinner for two.
So Bees, what do you think? Where do I proceed from here, what do I ask for in compensation (if anything), and how do I go about it?
Post # 3
If there wasn’t anything in your contract about it (venue malfunctions or something like that) then I’m not really sure how much you can do :/ I’m sorry you had to deal with that though. Weddings can get hot enough as is especially if there’s a lot of dancing or activity so I can’t even imagine having to deal with that (especially during this heat wave)!
Post # 4
Don’t give up yet. Have you read over your contract details? I think you should receive some compensation. Start with reading the contract and talking with the manager/owner. Put everything in writing as well and submit to them. Come up with a compensation figure you think is fair and be prepared to compromise. It was an “accident,” so to speak, but they definitely should have done more to help you with the issue. If all else fails you may need to speak with an attorney if it’s worth it to you.
So sorry that happened at your wedding! This heat wave has been horrible – the worst I’ve ever seen. Here in NC it has also been extremely hot, in the hundreds.
I hope it works out, please keep us updated.
Post # 5
I wouldn’t be talking with “the girl at the venue.” I would write or meet with the General Manager. Before you do, decide exactly what would make this right for you.
Her idea was a $150 gift certificate. That would not do it for me.
What is you idea of proper compensation?
Post # 6
I reviewed our contract, and really it says nothing – just the cost per head, deposit requirements. My DJ contract was pages longer.
Honestly, I don’t know what proper compensation is. They give a 10% discount for a Friday wedding. And they’re offering me .5% in the form of a gift certificate for a wedding with barely any AC.
Thanks for your kind words ladies.
Post # 7
@KitKatNYC: My sister’s reception had a broke AC as well. It was 85 in there! She did not get any compensation.
I am so sorry!