(Closed) Buyer trying to return the dress :(

posted 8 years ago in Dress
Post # 3
Member
3295 posts
Sugar bee
  • Wedding: May 2011

i would say sorry. i described the dress as a sample dress which is what it is…. the snag can be fixed for a nominal fee compared to the return shipping fee.  no returns is your policy…  and she didnt have any questions about it before she bought it…. so i would fight it.

Post # 4
Member
311 posts
Helper bee
  • Wedding: October 2010

I would fight it.  She sounds like she knew about the loop hole and just wanted to see the dress.  Good Luck and keep us posted!

Post # 5
Member
1526 posts
Bumble bee
  • Wedding: August 2010

I would def fight it! I dnt think that is fair of her to try and do that and it seems very dishonest of her.  Let us know how it turns out.

Post # 6
Member
1080 posts
Bumble bee
  • Wedding: March 2010

FIGHT FIGHT FIGHT!

Post # 7
Member
610 posts
Busy bee
  • Wedding: July 2011

How much did it cost to fix one snag by your seamstress?  $10-$15? Let the seller know the cost to repair, refund the amount and be done with it.  She’s probably just looking for some additional percent off.  It would more aggrevating fighting her on it.

Post # 8
Member
8353 posts
Bumble Beekeeper
  • Wedding: March 2011

I also think you should fight it. If she would have purchsed it from a bridal store, she would not have been able to return it. When you plead your case, make sure you submit all of the emails that you exchnged with her.

Post # 9
Member
841 posts
Busy bee

Personally, I would fight it. Something about that seems really off. Maybe she is having second thoughts (for whatever reason). Whatever the case may be, it is her problem now. You were very honest as the seller, and shouldn’t have a problem in winning this claim (I hope!). Good luck!! We need more honest women like yourself out there selling dresses!!! >.<

Post # 10
Member
77 posts
Worker bee
  • Wedding: March 2011

Fight it. I can’t believe she would return it for one little snag. Either it didn’t fit or she regrets spending the money.

Post # 11
Member
1254 posts
Bumble bee

Sounds like the buyer is going through dress regret and is using the loophole and the hole as an excuse to return it. It sucks that you are going through this but your situation is a lesson for all brides who are looking to sell their dresses after their wedding. Thanks for posting and keep us updated. GOOD LUCK!!

Post # 12
Member
3788 posts
Honey bee
  • Wedding: July 2011

For all you know, she tore it to give herself an excuse. You can have your seamstress attest that you had the dress fixed already. I would fight it. : Good luck.

Post # 13
Member
2196 posts
Buzzing bee
  • Wedding: January 2013

Man meliss, you have had dress drama from start to finish.  I’m sorry your buyer is being a jerk.  I too would fight it.  That she asked no questions about its condition even though you asked her if she did is really the clincher.  She bought it as it was and accepted that when she made the purchase.  I don’t know anything about the site you used, but if it’s anything like ebay/paypal, this is definitely the sort of case that would come down in your favor.  Don’t accept the return from this woman.  Have you told her that the snagged lace can be easily fixed for a small fee, much less than shipping?  I would love to hear how she’d respond to that.  Probably would sound like total bs when she tried to explain why she still wanted to return.

Post # 14
Member
7975 posts
Bumble Beekeeper

I would say you can’t accept returns, but offer her $40 towards having a seamstress fix the hole since you never noticed it.

Post # 16
Member
610 posts
Busy bee
  • Wedding: July 2011

@meliss:  Whoa, didn’t realize you gave her a huge discount to begin with.  I change my vote. 

The topic ‘Buyer trying to return the dress :(’ is closed to new replies.

Find Amazing Vendors