(Closed) Buyer wants to cancel purchase — help please.

posted 7 years ago in Money
  • poll:
    Give her the refund. : (29 votes)
    32 %
    Explain that the sale was final. : (63 votes)
    68 %
  • Post # 3
    Member
    3222 posts
    Sugar bee
    • Wedding: August 2011

    @Amaryllis: I personally would tell her the sale is final. She can re-sell it herself, if she is having money/health problems!

    Post # 4
    Member
    4771 posts
    Honey bee
    • Wedding: November 1999

    if the check hasn’t cleared, she will preobably cancel it.

    Post # 5
    Member
    373 posts
    Helper bee
    • Wedding: October 2011

    Do you have a backup buyer? If you don’t think you could sell it as fast then tell her its business and you need the money too. It could bite you in the end if she refuses it or tries to cause trouble in this transaction stage. I think she’s expecting you to let her off the hook and understand. I would be upset too if I were you.

    Post # 7
    Member
    5106 posts
    Bee Keeper
    • Wedding: September 2011

    @Amaryllis: Gah! That’s so hard. How long did she correspond with you about the dress beforehand? I would like to say I would be strong and stick to my guns, but honestly, I’d probably cave and give her a refund. Even though it would make me angry. Very, very angry.

    But the more I think of it, the more it makes me upset for you. SO even though they moved the wedding she suddenly doesn’t want that dress anymore?

    What the heck?

    Post # 8
    Member
    2154 posts
    Buzzing bee
    • Wedding: July 2011

    If it was clear from the beginning that the sale was final, I think you’re completely within your rights to keep it that way. 

    Post # 9
    Member
    1166 posts
    Bumble bee
    • Wedding: December 2010

    How much did you sell the dress for? I know it really shouldn’t matter – and you certainly have the right to hold her to the deal – but the higher the price, the more likely I would be to let her out of it to avoid feeling guilty about it. (I’m just a softie/sucker/whatever …)

    Post # 10
    Member
    1638 posts
    Bumble bee
    • Wedding: September 2010

    Explain your all sales final return policy, you are right in saying if this was a salon she’d have to suck it up. She already paid and you may have lost out on another sale because of it. If you absolutely feel you need to return the money at least keep a portion of it as a fee for losing out on possible sales. If I were you I wouldn’t return it though.

    Post # 11
    Member
    389 posts
    Helper bee
    • Wedding: May 2011

    Tell her you have health problems and have already put the money towards your medical bills. Sale was final. She’s probably lying and changed her mind.

    Post # 12
    Member
    2398 posts
    Buzzing bee
    • Wedding: April 2010

    I’d politely let her know that, unfortunately, you cannot cancel the invoice and remind her that you specifically indicated that the sale was final.

    She may opt to cancel her e-check or stop payment, but she can’t force you to give her the money back.

    If her plans have changed she can always re-sell the dress for what she paid to recoup her loss.  Two dress brides do it all the time.

    Post # 13
    Member
    64 posts
    Worker bee
    • Wedding: June 2011

    I agree. She knew the sale was final when she agreed to buy it and then it is up to her to resell it or whatever.

    Post # 14
    Member
    2091 posts
    Buzzing bee

    Since you’d already told her before that the sale is final, I wouldn’t back out now. Tell her again the sale is FINAL and she can resell it herself if she really needs the money.

    Also, it may just be me being a cynical bitch, but I wouldn’t be believing her “health news” story if it were me. I’d be thinking maybe she just found a different dress she wants and since the sale was final, she’s making excuses to get out of buying the dress from you.

    Post # 16
    Member
    5106 posts
    Bee Keeper
    • Wedding: September 2011

    @Gingersnap:you’re probably so right.

    I would be fuming!

    Seems like the more you think about the situation, the more angry you get…

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