(Closed) Cake issue, please help

posted 6 years ago in Food
Post # 3
224 posts
Helper bee
  • Wedding: April 2013

I think it depends. If it is not a big deal to you, oh well. However, if you (like me) take professionalism seriously I would indeed take the pictures and formally complain. The way it was described there is no way whoever delivered it from Publix could have missed the way it looked. So it seems they pretty much dropped it and high-tailed it out of there (without addressing the problems with the cake) in hopes there would be no repecussions to deal with. You paid good money for an expected level of service and clearly they failed at that. 

Post # 5
9548 posts
Buzzing Beekeeper
  • Wedding: August 2013

I would call and tell Publix what happened. I wouldn’t necessarily demand a refund, but they should know what happened. And if they give you a refund, great!

Post # 6
4046 posts
Honey bee
  • Wedding: November 1999

Publix is known for having good cake! You should definitely let the know so they can fix this issue for future brides, and also gt some money back because you didn’t get what you ordered.

Post # 7
515 posts
Busy bee
  • Wedding: September 2012

First, I would contact your florist and thank her profusely for fixing the cake and offer her a tip for having done so. It was beyond what she was paid to do and it sounds like she literally saved the cake from being a disaster. Imagine how you would have felt if you saw the cake the way the manager described!

Then call Publix and let them know what happened and send them the photos. You don’t need to mention that someone else was able to fix it or they might be like “What’s the big deal, then?” I might ask them to at least refund the delivery fee.

Post # 8
963 posts
Busy bee
  • Wedding: August 2011

I think you are definitely entitled to at least a partial refund since your cake was really messed up. I’d call the store management and explain what happened and see what they offer. They should be aware of this so they can take action to prevent it from happening again. I also think that you should leave a very good for your florist since she went above and beyond by fixing the cake

Post # 9
46 posts

you should def call them.  i own my own cake business and pride myself on providing amazing cakes for brides… being a soon to be bride myself, i would def call and say something,  if not to get some money back then to at least let them fix it for future brides…. because maybe one of them wont have as good of a florist as you did – to fix it.

Post # 10
8730 posts
Bumble Beekeeper

It was more than likely the delivery driver that damaged the cake rather than publix. I would definately contact them because at the very leas they should know what happened and have the opportunity to remedy it especially if it occurred after it left the store.

Post # 11
45 posts
  • Wedding: May 2013

I would definitely call and complain.  They need to know that their service was not acceptable so that they can fix the problems.

Post # 13
694 posts
Busy bee
  • Wedding: May 2010

Wow! Great news!

The topic ‘Cake issue, please help’ is closed to new replies.

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