Post # 1
Not really sure where to post this but maybe the lounge is ok?
Ok so I’m the only employee of a small business & I handle all phone calls. I got a phone call from someone asking to update the business profile & I just confirm everything (they have everything correct) & then they asked for my last name. But I don’t give out my last name at my work. He asked for my last name the first time, I said sorry I don’t give it out in work. He asked again, that he needed it for his records, I replied I would rather not give out my name to someone I didn’t know but I could give him the initial of my last name. He asked again & I kept saying I don’t want to tell him my last name. He asked me a total of probably 7 times, & each time I politely refused. The last time I said this: I do not feel comfortable giving out my name due to confidentiality reasons, as I do not know you or your company. Thank you for calling & have a nice day. Goodbye. He said bye & we hung up. Really! I should’ve just lied & said Smith or something. I’m not paranoid but my last name is extremely uncommon & I didn’t want him to charge us for something or anything like that. If it was a company I’ve worked with before I would not have minded. I don’t even give out the owner’s last name to random people.
Post # 3
I don’t talk to outside people at work, just fellow employees.. But if that guy called me and pested me 7 times for a business that wasn’t owned by me? I’d hang up on him.
Post # 4
That person had a lot of nerve. There is no reason to ask for information of that nature and no reason to give it out either. If anything, I would assume you should have reported them for harassment and invasion of privacy. They should not have to be reminded that many times that you are not giving out such info and no excuse for it.
Post # 5
Hmm, I had to call clients a lot and give them my name. There is no way that someone can steal your identity or charge you for something without knowing more information like your SSN, credit card number, etc.
I do think that person was out of line. It doesn’t seem like they had a legit reason to know your name.
Post # 6
I do give out my real last name at work. Mostly we’re dealing with clients or call center reps on recorded lines. In the first instance, I pretty much have to. In the second, it’s really only when I’m giving out my email so they can send me something, but I don’t feel awkward about it.
BUT we get those profile update calls, too. They called me every day when I was brand new in the office and was like “why are you calling me to update this?! i am not the receptionist and don’t have any authority.” I started just hanging up on them.
Post # 7
Those types of calls are normally cold calls to take out advertising. I don’t get them now (my direct line is not publicized anywhere), but at my last office I started just hanging up on people because they wouldn’t leave us alone.
But in general, I give my name out to everyone. I’m a museum educator, so all of our educators and the folks we bring in for programs, etc know who I am.
Post # 8
My boss has given me permission to hang up on anyone who gives me trouble. So I do.
Good for you for sticking to your guns.
Post # 9
In my profession, I WANT people to know my name, so I always give it out. But then again you could just find me on the company website.
Post # 10
I don’t understand, why would you not want to give your last name?
In my profession I’m actually not sure it’s legal to withold it.
The caller sounds like an ass though, who the hell doesn’t get the answer after 5 times?!
Post # 11
I agree with Melissabegins, I would have been like sorry but I already told you once tat I was not giving it to you and then hung up.
Post # 12
I’m in the military, so it’s not really fair to answer, but my name is printed on my uniform, so it would be silly to try to tell anyone that I want to keep it private. I’m not really sure why you think that having your last name would equal them charging you for something? But if you’re uncomfortable with it, ALWAYS trust your gut! You feel uncomfortable for a reason, so it’s fine for you to not give your name and RUDE of him not to accept that as an answer the first SIX times!
Post # 13
I wasn’t thinking that he’d get my personal info, like my SSN or credit card, but rather charge something through the business using my name. Nowadays, it seems there’s scams everywhere & I didn’t want the guy to charge something to my work. I wish we had caller id.
It was just really odd. I mean, I can understand asking once, but never again after that if I didn’t order anything from them. It made me more suspicous cause he kept on asking me thou. I figured he’d stop asking me after the second time. I ALMOST hung up on him on the forth time but I always feel rude doing that. I only hang up on people that yell at me & won’t stop. My boss tells me to hang up then, too.
Post # 14
To be honest I totally would’ve pulled the “Smith” card. That’s pretty shady though, I don’t blame you for hanging up, or since you’re the only employee you could’ve said something like, “oh no worries I’m the only ‘Mary’ that works here”.
After refusing twice to answer the Q he should’ve gotten the clue.
Post # 15
I have worked at several places where I regularly talk to patients, clients, healthcare professionals, insurance companies, etc. I didn’t really have an issue giving out my last name because there isn’t much they can do with it. In addition, I often have to give my last name legally (ex. when taking a prescription over the phone). I don’t think it’s a big deal.
However, I would be frustrated if someone kept repeating themselves over and over after you already told them no!
Post # 16
Its just my policy to not give out my last name at this office. I mean, we sell pet products, noone needs to know my last name. I’d give it out to people interested in me for photography, or if it was a business like real estate or a doctor or something.
I’ve just been told to never give out my personal info to someone who didn’t need it. There’s scams & even if I sound silly, I’d rather be safe then sorry. I have friends who have been scammed just by giving out some of their info. & companies I work with thru this office know my last name, I really don’t care.