Post # 1
My BF and I are having my future engagement ring custom made. We’ve gone over all the design elements with the jeweller and I’m confident he can produce exactly what I want. My question to all of you is when you were having a ring custom made did you take any precautions (written agreement, etc) to ensure that you were protected in case your ring didn’t come out the way you wanted it to be? I’m sure we won’t have any issues but I want to make sure we’re protected just in case! Thanks In Advance for your help!
Post # 2
Yes, make sure that the jeweler will remake the ring for free if it is not done to your satisfaction! There are many custom jewelers out there who do this, but there are some that don’t. My Fiance and I unfortunately went to someone who does not remake the ring for free, we were totally satisfied with the images and wax model that we saw, but the ring that was produced was not what we were looking for 🙁 and would have cost $1100 to be remade “at cost” (i.e., no profit to the jeweler, just the cost of labor). We now have a new setting that I adore (from James Allen, actually!) and are stuck with the original custom-made setting. For your sake, make sure the jeweler will remake the ring if needed!
Post # 3
I’m probably not going to be much help here, but ill give you my experience so far with our wedding bands, which we are getting custom made from old jewellery we both have. the jewellers given us a set price. and he’s said from the start, that if it isnt right, its easy enough to melt down and start again if it doesent work or we arn’t happy with it.
I dont know the kind of business you are getting your e ring custom made with. but the guy we are with is a local guy and does business out of his (well used) workshop, no appointments necessary, just turn up if i have a querey and is happy to talk through anything.
Post # 4
Both of my rings are custom made and from two different designers (and both were very good!), with both I did a similar deal. The initial consultation was free and choosing the stones were free, got to see my heart diamond in person to agree that I loved it and wanted it before we put any money down. We discussed and I gave example pictures as a starting point of what I wanted for the setting, along with all the changes and such I wanted done to it. When they were going to do the CADs we paid a downpayment, like around 25-50% of the total costs on both, and they would start work. I signed a agreement on both that detailed what was being made and had the agreed price and what had already been paid on the downpayment. With mine they were under the agreement to keep making CADs until I was happy and if I wasn’t happy they would pay me the downpayment back. If I was unsatisfied with the final product they would either have to make it again or give me my money back.
Post # 5
We basically made a relatively small downpayment, given the overall cost of the ring. It was something like $500, so we felt we could walk away at any point if unhappy or not satisfied.
Our jewler had very good reviews, is known for being customer service oriented, and told us he would remake the ring for free if any issues. We didn’t have a formal contract with him, just a receipt for our downpayment.
I was unhappy with the initial ring that was produced, and they ended up producing a whole other ring which in the end I loved.
Post # 6
Just make sure it’s agreed up front that your satisfaction is guaranteed and that if the end product isn’t acceptable, they will correct the issues. I was satisfied with my ring, but if I wasn’t, the jeweler wouldn’t have been paid in full until the corrections were made. My jeweler didn’t require full payment until the ring was completed, approved, and picked up.
Post # 7
I made sure we had a written copy of the policy and that we were not obligated to buy until the review of the final product.
We started out with our first jeweler whom told us there was no question they could make the exact design I wanted. Come to find out they kept making alterations I never requested because they couldn’t make the exact design. So we left, found a new design, and went with a new jeweler. The process took a long time even after finding the new jeweler but I’m happy with the result.
Post # 8
- Wedding: May 2018- Stan Hywet Gardens
My Fiance was particular about my ring from the start. Make sure you set expectations EXACTLY how you want them. We did not set up any written agreement, but he said he inspected it thoroughly before he picked it up from the jewler. This is your ring, and you should get what you want and not settle. I think a custom ring is a way to go as mall/department store diamonds tend to me a lower grade. You may also be able to get promotion for being a new customer. Fiance paid in full before picking up the ring but was told any changed that needed to be made were no charge.
Post # 9
Thanks so much, everyone! I’m new here (though I’ve been lurking for a bit) and I knew I would get some great advice. With this being such a signifcant purchase I want to make sure that we’re happy with it. I’m going to discuss this with my BF so we’re both prepared before we make the next trip to the jewellers!
Also nickkifu84 :
that is a GORGEOUS ring!