Post # 1
I rented a text book from a company last November, and forgot to return it by the due date. Normally, when you forget to return a book, they charge you like seven dollars for an extension. Instead, this company charged me an outrageous amount for a book worth, in the condition it’s in, about $20. I realize it is my fault for not returning the book, but the book costs $77.99 BRAND NEW from Amazon. They charged me $177.19 for a book in “Used-Good” condition. I wrote an email to the company, but I imagine there’s not more I can do.
Post # 4
- Wedding: August 2013 - The Liberty House
No idea =( I think this is probably in whatever rental agreement you signed, and you just have to wait to hear back from them before you can figure out how to proceed
Post # 5
It seems very odd that you can be on the hook for more than the cost of a new book. I hope you’re not, but I’d ask them how they came to that figure.
Have you read through the small print terms of service? I’m very bad abou that, I never read and just clidk “agree” and someday it’s probably going to come back and haunt me.
I hope you’re final total is much less than they’re currently proposing.
Post # 6
They already charged me and I don’t think there’s much I can do, but I want to fight it. It’s ridiculous — the book isn’t worth that much!!!! It would be one thing if it were like, they charged me $177 and I could sell it for even $100. But I can’t get more than $20 for it. I’ll see what they say…but I am so annoyed.
Post # 7
I don’t think there is much you can do but pay it.
Post # 8
@peachacid: I would follow-up the email with a call. Don’t speak to whomever answers the phone, ask for a manager. And, if you aren’t happy with their answer, keep going to their supervisor, etc. until you can talk to someone who understands your point. If you can spend some time on it, my guess is you’ll get through to someone who can either offer you a credit or something!
Post # 9
this just happened to me too 🙁
Sorry you had to pay it… but I dont thin there is much else to do
Post # 10
What does your rental agreement say about a penalty of you don’t return the book?
Did you read it when you ordered the book and agreed to their terms?
Talk to a manager. you might be able to agree on a compromise position.
Post # 11
Check their policy. They might give a decent amount back if you return it. Also, usually they contact you once late charges reach a certain point, I would look into that if they didn’t contact you!
Post # 12
@peachacid: Do you still have the book now and they are charging you fees until you return it? Or was it a one time fee and you essentially own the book now? Maybe if you return it they will be willing to lower the fees?
Post # 13
Read your rental agreement. All fees and charges have to be disclosed. Unfortunately, if the fee is listed and you signed it (or clicked I agree), you’re on the hook for it.
Post # 14
Try opening a dispute with your credit card company about it!
Post # 15
I just talked to the nicest man ever from Amazon who gave me the company’s direct email so I could talk to them about it. The charge has already gone through, and I now own the book. The problem I have is that the highest price I can find the book for sale for is $96 for a brand new book…yet the copy I have, which is used and only in “good” condition, is apparently worth $177. That drives me CRAZY. It feels better to at least be able to argue the point, but I’d really like that money back!
Text book companies really make out like thieves.
@crayfish: What do you think the credit card company would do? It’s Bank of America.