Post # 1
I HATE when people call me at work with a bunch of questions I don’t know the answer to. I just got a call from an analyst at an investment bank about a specific campaign we’re working on, and I had no idea what the answers were to about 90% of his questions. I didn’t even know who to refer him to that would have better answers to his questions. So I just found myself saying “I don’t really know I don’t really know I don’t really know” over and over again.
So now he probably thinks I’m a complete idiot. Like, gets off the phone and turns to his buddy and says “you won’t believe the idiots they have working over there. This chick didn’t have the first clue, man.”
And I feel like an idiot, too, because … I don’t have the first clue, man.
I NOT STOOPID I SMRT!
Post # 3
Awwww…that does suck! I hate that feeling as well.
Post # 4
That’s why I hate phone calls at work in general. At least if it was an email, I can try circulating it around to see if anyone has a clue who would be a better contact. When it’s the phone, I just get so peeved.
Post # 5
I hate those calls too. I will say, “I’m not sure but I can find out for you.” Usually that satisfies them and I’ll do some research and get back to them with an answer or the contact info of someone who can help.
Post # 6
Haha sometimes I luck out and can say things like “we aren’t discussing details of that at this time” so it seems like I’m being secretive … when in reality I haven’t even read the press release they’re calling in reference to.
But this time around, I couldn’t plead the Fifth. Ignorance was the only thing I pleaded.
Post # 7
This is my day everyday. I work as a receptionist at an insurance company, and even though I’ve picked up a few insurance terms here and there, people will call in and I will have no idea what they are even talking about. I won’t even know what department to transfer them to, and even if I try to make an educated guess, the department will call me back and ream me out because I picked the wrong one.
People also like to call and give me absolutely no information to go by whatsoever.
Insurance? How can I help you?”
“I’ve got a question about my policy!”
“Ok what was your question?”
“It’s about my insurance.”
“What about your insurance?”
“My policy number is 2…..4…..5…….3…”
(By this point, I have my forehead against my palm)
Post # 8
@OneOfTheseDaysAlice: Haha nothing taught me how to make phone calls quite like answering them for a job. Now I open with things like, “I’ve just been married and need to change my name on my account.” And then I am silent and wait for them to tell me what happens next. Because too many times I have answered phone calls where the person goes a mile a minute about their problems, not realizing they’re talking to a receptionist!
Now I don’t have to answer phones except when the one in my office rings, which 95% of the time is just Darling Husband. So when someone else calls, I get all flustered. WHY ARE YOU CALLING MEEEEEEEEE LET ME BUILD MY PENSION MODELS IN PEACE!
Post # 10
This reminds me of the time my boss called me into her office to tell me that she’s been getting complaints from agents that I’m “unprofessional”, which I was absolutely floored by because I go out of my way to politely help them, while most of them just scream at me. Apparently the reason they thought I was unprofessional was not even anything I was doing wrong.
The people in my office like to either not answer the phone at their desk, or just leave the office completely without even telling me they left. The agents thought I was being professional because I was just “putting them straight to voicemail”. I’m downstairs at the front of the building with everyone else upstairs, and most of the people leave early at like 4pm out the backdoor and don’t tell me, while I have to stay until at least 5pm everyday, even if the entire office is empty (which happens a lot!). If no one is at the desk, it rings for a while, and then goes to voicemail.
They leave early by sneaking out the back door, or they are sitting at their desk and just won’t pick up the phone, and I am the unprofessional one for transferring the call to them…aka doing my job.
I tried explaining this to my boss, but she still thinks I’m an idiot.
Post # 11
@Aure: I usually say that too, I think a friend once told me that’s what they teach in call center training, haha. I prefer if people have a lot of complicated questions that they send them by email so I can find the answers or forward them to the right people. I work for a very big organization, so I don’t always know who the go-to person would be about a very specific issue!
Post # 12
@OneOfTheseDaysAlice: Haha the best is when our receptionist is out, so the main phone line gets answered by whoever hears it ringing. Sometimes that is me, and then the person on the other end wants me to transfer them directly to someone’s voicemail. I don’t know how to do that, and they get all huffy. And I’m like, bitch, I’m not the secretary! You’re lucky I even answered this phone in the first place!