(Closed) Can I just say how much I hate these types of phone calls?

posted 8 years ago in Career
Post # 3
1695 posts
Bumble bee
  • Wedding: March 2012

Awwww…that does suck!  I hate that feeling as well.

Post # 4
3625 posts
Sugar bee
  • Wedding: June 2012

That’s why I hate phone calls at work in general. At least if it was an email, I can try circulating it around to see if anyone has a clue who would be a better contact. When it’s the phone, I just get so peeved.

Post # 5
5667 posts
Bee Keeper

I hate those calls too. I will say, “I’m not sure but I can find out for you.” Usually that satisfies them and I’ll do some research and get back to them with an answer or the contact info of someone who can help.

Post # 7
1029 posts
Bumble bee

This is my day everyday. I work as a receptionist at an insurance company, and even though I’ve picked up a few insurance terms here and there, people will call in and I will have no idea what they are even talking about. I won’t even know what department to transfer them to, and even if I try to make an educated guess, the department will call me back and ream me out because I picked the wrong one.

People also like to call and give me absolutely no information to go by whatsoever.


Insurance? How can I help you?”

“I’ve got a question about my policy!”

“Ok what was your question?”

“It’s about my insurance.”

“What about your insurance?”

“My policy number is 2…..4…..5…….3…”

(By this point, I have my forehead against my palm)



Post # 9
873 posts
Busy bee
  • Wedding: April 2013



hahaha….. Hilarious!!

Post # 10
1029 posts
Bumble bee

This reminds me of the time my boss called me into her office to tell me that she’s been getting complaints from agents that I’m “unprofessional”, which I was absolutely floored by because I go out of my way to politely help them, while most of them just scream at me. Apparently the reason they thought I was unprofessional was not even anything I was doing wrong.

The people in my office like to either not answer the phone at their desk, or just leave the office completely without even telling me they left. The agents thought I was being professional because I was just “putting them straight to voicemail”. I’m downstairs at the front of the building with everyone else upstairs, and most of the people leave early at like 4pm out the backdoor and don’t tell me, while I have to stay until at least 5pm everyday, even if the entire office is empty (which happens a lot!). If no one is at the desk, it rings for a while, and then goes to voicemail. 

They leave early by sneaking out the back door, or they are sitting at their desk and just won’t pick up the phone, and I am the unprofessional one for transferring the call to them…aka doing my job.

I tried explaining this to my boss, but she still thinks I’m an idiot.

Post # 11
2580 posts
Sugar bee
  • Wedding: November 1999

@Aure:  I usually say that too, I think a friend once told me that’s what they teach in call center training, haha. I prefer if people have a lot of complicated questions that they send them by email so I can find the answers or forward them to the right people. I work for a very big organization, so I don’t always know who the go-to person would be about a very specific issue!

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