(Closed) Can you review my complaint letter?

posted 6 years ago in The Lounge
Post # 3
46404 posts
Honey Beekeeper
  • Wedding: November 1999

A complaint letter should always spell out what action on their part will resolve the issue for you.

Post # 5
5118 posts
Bee Keeper
  • Wedding: November 1999

@soon2bhis: Maybe wrap it up with a paragraph like

“I understand that there may have been confusion, especially with the unscheduled follow up exam, but I made the staff aware on more than one occasion that I was not covered with dental insurance. I was in the office only for my no-charge splint adjustment. I feel that the miscommunication in the office contributed to this issue, and I would like to discuss what sort of fee agreement or arrangement we can come to. I was not notified that this would be charged to me when I agreed to the exam, and upon finding that out after the exam, the office’s own suggestion to charge in the new year was not followed. Please call me at xxx-xxx-xxxx from xx:xx – xx:xx so we may discuss a fair resolution.”

Post # 6
2607 posts
Sugar bee
  • Wedding: May 2009

I guess I don’t understand why you would think you wouldn’t have been charged for an exam.  Every time I’ve gotten an exam, I’ve paid for it; they are providing their time and performing a service, so you pay them for it.  I’m sure the dentist and his staff probably see hundreds of patients, and even if his staff happened to remember you don’t have insurance, the dentist probably was not aware of this or had forgotten.  He probably thought he was saving you a trip by giving you your exam while you were already in the chair.  You should have asked for clarification before agreeing to an exam.

That being said, I think it’s silly that they attempted to charge your parents’ insurance.  At the very least, they should have contacted you before doing so.  NDBee‘s closing paragraph was a great way to finalize the letter.

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