Post # 1
I went into a Canada Post in a Shoppers Drugmart to get our engagement party invites weighed & measured so I could get the correct postage.
Fiance and I assembled all the invites and put on the postage.
I went to drop them off to mail them yesterday (whoo hoo! lol) My mom and I were leaving the house and she suggested I got to the ACTUAL post office, so I don’t have to drive across town. So I did.
I walk in the post office and asked the lady to double check the weight, as soon as I handed her the envelope she got this “WTF” look on ger face. She then went on to weigh it. It came out to 0.23g, she asked me why I had a $1.10 stamp on the envelope, because its under 0.30g so it only requires a 73 cent stamp.
I told her the lady at the shoppers post office told me the envelope was over in the maximum SIZE so I needed to pay more then the minimum 73 cents. So then lady in the post office pulls out her plastic measuring thingy and is like “No, under the maximum size” and then said sorry for the error the other post office (in shoppers) made.
So I’m out about $40.00, I just thought I’d make people aware that your better off going to an actual post office for inquiring about size/weight for mass mailings.
When its time for Bridal Shower and Wedding invites for us, we’re going to be heading to the post office!
Post # 3
- Wedding: August 2015 - Backyard Forest
@Stephville: I’ve always been told to go directly to the Post Office vs. Shoppers. It’s kind of like a private business version of the Post Office so they up their prices to make profit…it’s ALWAYS more expensive. I only go there when the PO is closed or out of my way.
Sucky you experienced this when mailing so much stuff! Stick with the actual Post Office from now on!
Post # 4
that sucks! i always have terrible experiences with Shoppers Post Offices, never again!!
Post # 5
Never go to the “Post Office” at Shoppers unless you’re picking something up. They did the same to us when I was sending out my grandparents’ 50th anniversary invitations. They took advantage of the fact that we had 200 invites to send out, with about 15 of them going to Europe and the States.
Always go to an actual Canada Post Office if you can. As @missamysmiles said, they are privately run and do need to turn over profit.
Post # 6
@missamysmiles: The thing is, in my town (about 30,000 people) everyones mail that requires a payment or a signature to recieve it, you need to go to the Shoppers Post office, so I always assumed it was a “real” postal outlet.. It turns out its just a franchise!
The actual post office lady pretty much told me what you said, that your better off just going to see them, because they’re the real deal.. lol
Post # 7
@Stephville: WHAT!?! I’d be livid! I always go to Shoppers and other Canada Post outlets because I thought they were essentially the “post office” I thought thats where you were supposed to go!! Thats ridiculous! Now that I live in a small town outside a big city I go to our postal outlet in the gas station – I dont really know if I’d get ripped off there, but I can always weigh items at work to find out how much it “should” cost. I’m so sorry that happened, but thanks for the warning!
Post # 8
@Stephville: you should get the same service no matter where you go and the price should be the same – there shouldn’t be a markup as one of the posters mentioned. it was probably an uneducatd employee who got confused. Canada Post has some of the most ridiculous postage rules I’ve ever seen and they are most definitely confusing! Too bad you weren’t able to peel off the stamps and put the correct ones on.
Post # 9
@Charliejeorge: Honestly, in retrospect, I actually handled it pretty well lol, normally I’d flip out but I figure, there was nothing I can do about it, so why bother getting all mad.. But its still a piss off, considering that weighing and measuring mail is this womans JOB lol
@MsGinkgo: I’d be semi-ok with it if the lady at the Shoppers-Post Office was new, but I’ve seen her at the Shoppers post office several times over the LAST TWO YEARS, so no, shes not new, lol..
Post # 11
@Stephville: I had similar problems at another postal outlet (not shoppers). I left with lots of stamps, but almost no confidence in the ability of the girl helping me to determine the right postage.
To be safe (because I had no time for the invites to be returned, we were sending them only 5 weeks before our wedding), I took them to the post office to be double checked. (In my case, I was concerned that I didn’t have enough postage on them). They turned out to be fine, and the woman was not sure what the confusion was from the previous day as it was very clear to her the size and weight required $1.10/invite.
I doubt it was done intentionally to part you with your money. The postal outlets in retail stores are staffed by employees of those stores, not Canada Post employees. The pay is lower, and the turnover is higher. The training is questionable. Think of it as the difference between going to McDonalds and a family owned and operated restaurant.
ETA: It wasn’t Canada Post that ripped you off, it was Shoppers Drug Mart. You may wish to consider speaking to the manager of the store about what happened.
Post # 12
@Stephville: Haha good for you for maintining your composure! I might not have been so good about it, but it depends on the day 😛 Maybe a phonecall to that Shoppers to complain about the mis-information would be worthwhile?
Post # 13
Thanks for the heads up, Canadian Bees! 🙂
Post # 14
@Stephville: Geez I didn’t even have to read your whole post to know exactly what you mean. Canada Post is about as nice and honest an organiztaion to deal with as Air Canada. Any time I deal with either of these companies I cross my fingers, hold my breath and just pray everything goes smoothly…because if there are any problems they are most unhelpful and you end up screwed, angry and OUT MONEY!
Post # 15
That totally sucks and I’m sorry to hear that.
I regularly send packages to my sister who lives overseas. One time I had to go to the new London Drugs Post Office (because they’re open till 9pm, whooo!) and the girl that helped me had no idea what she was doing. I inquired about different packaging options and express vs. serfus (sp?) to get my costs down. It took forever for her to think up an answer and even then she wasn’t sure.
Bottom line is essentially they are just London Drugs employees who have been poorly trained. For any important packages/invites that aren’t just a standard envelope go to a real Canada Post Office.
Post # 16
@SeaSalt: I honestly had no idea they were Shoppers Drugmart employees! I learned my lesson now though, from here on out its to the Post Office I go!