(Closed) Canadians…is there anything I can do?

posted 8 years ago in Money
Post # 3
Member
1253 posts
Bumble bee
  • Wedding: October 2011

you could call Trouble Shooters on CTV, or keep calling the company until you get your money back. I have Smell TV and it’s been nothing but trouble since day one.

Post # 4
Member
242 posts
Helper bee
  • Wedding: September 2011

I would also suggest going right to the CRTC and the better business bureau. They will make sure you get a resolution. I cancelled my Smell cell phone years ago when a salesperson treated me like dirt when I went to renew my phone contract for another 3 years, insetad I went home and cancelled it.

 http://www.crtc.gc.ca/rapidsccm/register.asp?lang=e 

Post # 5
Member
1537 posts
Bumble bee
  • Wedding: April 2011

Hmm that’s funny I switched to smell to because the other two were giving me a ridiculous time. I think every cell phone provider is a money grubbing corporation that doesn’t give a crap about anyone though. Just be persistent. They screwed up one of our bills a while bak and kept billing us airtime for calls that were supposed to be on our fab 5. They didn’t do anything at first until I threatened to involve my lawyer and started to ask for even more itemized bills. I kept calling and calling until the money was credited back to me.

I second contacting the better business bureau. Sometimes they have suggestions on how to resolve an issue. I would also write a demand letter today and mail it out to smell’s head office. Make a copy and be sure to date it. If you still haven’t recieved your mail in a few days after that then you can take legal action because you’ve put your request in writing.

Post # 6
Member
3041 posts
Sugar bee
  • Wedding: May 2010

I’m in the USA & here you can call your bank & dispute the charges. Especially if you can prove that you already paid the bill. I would call your bank/ go into the office & see if you can dispute the charges, usually you have to fill out a form. I would also block any charges from that company.

EDIT: I would also send a letter to the manager & explain the situation to them. I would say that because you kept getting charged after many calls to the customer service, that you switched companies. I would also ask that any cancellation charges be waived due to your bank account being overdrawn due to their error.

The topic ‘Canadians…is there anything I can do?’ is closed to new replies.

Find Amazing Vendors