(Closed) canceling dress??

posted 5 years ago in Dress
Post # 2
Member
1167 posts
Bumble bee

You need to call the salon, every one has different policies. When I ordered mine there was a no refund policy after the dress was called into the designer. What ever amount I had paid up until the cancellation was lost. I also only had a 24 hour time period to cancel, before they called the dress into the designer. 

Post # 3
Member
2271 posts
Buzzing bee

View original reply
mtabride:  

Ok I work in a bridal and this is something I always feel is important to explain to brides. Pretty much any bridal store you go into will be final sale, no refunds and this is why. The designers just don’t give shops dresses the store actually has to buy the dress from the designer. The designers are the ones who will not cancel orders or give money back to the salon, this is also a big readon why they will not communicate with customers directly. The bridal shop cannot give you back your deposit because they already gave it to the designer to make you dress. So I would suggest just paying it off and trying to sell the dress yourself and recoup some of your losses, otherwise if you forefit your deposit and the store will keep your gown because now they have to sell it and try to recoup their losses. Hope that makes sense without being overly confusing, however in your very rare case the shop may offer refunds or have a grace period. Also does it say on your receipt? I know our store receipt’s state all sales are final and we have our brides sign it. 

Post # 5
Member
9524 posts
Buzzing Beekeeper

Again, call the company you ordered it from and ask the policy

Post # 6
Member
2271 posts
Buzzing bee

View original reply
mtabride:  

That’s just it the most designers won’t cancel the order the store is getting a dress whether they want it or not, it’s up to if you want to pay it off and pick it up or forefit it and allow the store to keep it. However you need to really talk to your shop about it so they can give you your options. 

Post # 7
Member
729 posts
Busy bee
  • Wedding: May 2016

This is what I did. I canceled my order and ate the money that was the deposit. It sucked but at least I didn’t have to pay the second half of a dress I wasn’t sure I’d be able to sell. 

Post # 8
Member
648 posts
Busy bee
  • Wedding: August 2015

I changed my mind 3 months into my order. My salon allowed me to transfer my deposit to a new gown (from their salons designers) for a 20% restocking fee of the price of my original gown. I was very grateful. 

Call your salon and ask their policies. 🙂

Post # 9
Member
85 posts
Worker bee

I cancelled an order though the dress was a made to measure gown and no measurements has been taken yet. I had paid a 10% deposit, I called them an explained that I’d fallen in love with a dress elsewhere (I wanted to be honest) and asked if I could get a refund – they said no, so I asked if I could transfer the deposit which was over $300 to accessories like a hoop, veil etc. Originally they said no, but I pointed out that there was nothing on the receipt to state specifically that the deposit was not transferrable.

I did feel bad when I went in to order my veil, but ultimately didn’t have to lose the money which I was happy about!

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