Post # 1
Wondering if anyone has experience with this. I booked my cake maker in January, but for the last two weeks she has not returned emails or phone calls. We still need to finalize flavors and make a final payment…
So at this point I’ve found someone else who can do it. My feeling is that even if she gets back to me now, I just want to cancel her b/c of her unprofessionalism. Has anyone tried this and gotten a deposit back? Any tips? or thoughts that I’m jumping the gun (haven’t booked the other cake maker yet, but plan to by tomorrow).
That said, anyone have experience with Lakes Cakes in Michigan (Commerce Twnshp). They were super helpful on the phone, good wedding wire reviews, and actually cheaper than my original cake. But it’s weird to book w/o meeting them (I live in California). So person-to-person interaction info would be great. Thanks!
Post # 3
What does the contract say? Do you have a contract? If the details are there, then you may/may not be out of luck.
If you don’t have a contract, then have you saved everything (e-mails/correspondence) or at least kept track (phone calls)? This will help in showing that you should have your deposit back.
I haven’t had any experience with wedding vendors in Michigan, so I’m sorry I can’t be more help there!
Post # 4
Did you sign a contract? What are the stipulations in the contract about the deposit? Is the language "not-refundable" used? I don’t know how much wiggle room you have 2 weeks…
Post # 5
Do you know whether the cake maker is on vacation or something?
Post # 6
Well, I have a statement from her outlining the order and what is due. I realize that it’s not a formal contract, though her policy is stated on her website. Final payment and selection of flavors was supposed to happen a month prior to the wedding. I tried contacting her at that time, and have not heard from her in a couple of weeks…despite several repeated attempts. I did not want to send the remaining check w/o finalizing the order and, you know, talking to her again. I feel like 2+ weeks is way beyond reasonable to be getting in touch with me. And that I did fulfill my end of the deal by contacting her prior to the 1 month deadline (her address has changed, so I needed to get in touch even just to make sure I knew where to send the check).
Anyway, my sister recommends that I call her to say I’m cancelling. And then write a letter stating that I cancelled due to failure to meet obligations on her end. I figure, even if she’s on vacation her business voicemail ought to say that. I expect my deposit back. But to be honest the alternative I’ve found is almost the amount of the deposit cheaper. I just don’t want her to somehow come after me for the remainder of the cake price.
Ugh…things were going too smoothly until now I guess.
Post # 7
If you’re willing to take the chance that you won’t get the deposit back, I would go with the new vendor. With 2.5 weeks to go you don’t want to leave it up to chance.