Post # 1
I don’t know about you bees, but car shopping fills me with dread. Like sweating, mind racing, can barely follow a train of thought dread. But I needed a new car, so I spent weeks browsing online until I found the perfect pre-owned car. Only a year old, all the features I wanted. So I did a bunch of research on what the value of the car was, the price I wanted to pay, all the checklist items I needed to ask and verify before I bought the car.
Then this weekend, I went for a test drive and fell in love with the car. I powered through my fear of cars sales man, and haggled down the price to only $100 over what my ideal purchase price was. I just wanted the process to be over, so I was sold. Done deal, let’s just sign the papers. But today I was looking through all my papers, wanting to file them away, when I noticed something I didn’t catch in buying process. In all of the lines of paperwork, the dealership somehow snuck in an $800 dollar fee without me noticing! I remember asking if there were any add fees besides registration and taxes, and the financing manager said no. I even signed a paper saying I didn’t agree to any addtional warrenties/packages.
I know now there isn’t anything I can do about it, I signed the final form with the final price. But I am just so mad the manager basically lied to my face when I questioned the final price. And in my nervous mindset, I didn’t think clearly enough to add everything up myself to double check. I’m just so upset about the situation, and needed to vent about it.
Any bees have a similar experience? I left a bad review on the dealer’s yelp page so hopefully at least the next car buyer won’t fall victim like I did! And for all you bees out there, let me be a reminder to always double, triple check!
Post # 2
Is the $800 fee tax tag and title? They might have said no because that’s a standard fee at the end of the transaction, not an “add-on”.
Post # 3
Car shopping is a PITA! I was able to haggle my car down 4k, but it took all day AND I had to leave the dealership. If I were you I’d go get my $ back!
Post # 4
You sure it’s not GAP insurance? Or TT&L? It should say exactly what it is on your paperwork.
Post # 5
And honestly you should know exactly what it was before leaving a negative review…I’ve worked in dealerships before and Darling Husband is a salesman and sometimes it’s not the dealer or salesmans fault. I’m not saying it’s ok to add on charges but you should know what it is before putting them on blast. It could have been a number of things
Post # 6
The dealer we got our Xterra through tried to do the exact same thing to us for almost $400 (so not as much) but luckily my Darling Husband saw it in time and reiterated to the salesman that he wanted nothing extra than what we agreed to pay for (tags/reg included) and if he tried to pull one over on us again that we would walk away from the deal and things were fine after that. Our credit union offers auto brokers to their clients so now we won’t go through anyone but them because of how shady dealers can be. You should definitely go and try to get your money back.
Post # 7
there are fees that they have to charge. Someone explained it to me once but I do not remember exactly what it was.
Post # 8
$300 of the fee was for a security etching on the vehicle which I said I didn’t want. But the sales manager said the etching was already on the car, and the cost was included in the sales price. But now I can clearly see all the tax, title, registration, tags etc itemized out and this etching fee is clearly not included in the purchase price. And then there is a $500 fee for something called autoguard, which was never mentioned to me and I have no idea what it is. And this fee was also added in excess of the purchase price.
Post # 9
I am 99% sure Autoguard is some type of insurance policy. If it is you can likely still cancel it. I would email the dealership (so you have a paper trail) right away and question it. My husband bought a car and the dealership snuck in a GAP policy too. I got them to cancel it the next day and refund everything (NEVER ever finance GAP insurance, it is a huge rip off through dealerships and you are paying interest, it usually cost a few dollars a month on your auto policy to get the same coverage).
Post # 10
The $800 might be the “delivery” fee or whatever they call it. I was surprised by this little add on too, but it’s pretty standard.
Post # 11
kl1987: I very much disagree with you on GAP. It typically costs $300-$500 added to your loan. It isn’t mandatory, but if you wreck your car the 2nd day you have it your insurance will not cover what you just paid, they’ll only cover it’s “worth”. Accidents happen all the time and honestly $300 is peanuts compared to a $20,000 loan. I’ve seen people total their car within a few weeks of buying it is a really crappy spot to be in.
Sorry OP not trying to thread jack.. Call the finance director and see if you can go in and have a meeting where he can explain anything to you.Auto guard is in fact a type of warranty, I’m guessing it’s like Dent zone. Regardless if you declined it you should not be paying for it. Definitely go talk to them
Post # 12
This is exactly why we only buy our cars at Carmax now.
I am sorry it’s been so stressful for you, Bee. I do hope you can get it resolved at the dealership.
Post # 13
rubyrane: I’m not saying you shouldn’t have GAP insurance. You should for the first couple years of a loan. I’m saying that dealerships overcharge for it. I pay less then 4 dollars per month as an add on to my regular insurance policy. So 1. It costs less and you don’t pay interest on it.
Post # 14
Yes, they often try to add that etching fee. You should be able to get that taken off – especially since you told them you didn’t want it. I just googled Autoguard, and it is an extended warranty. If you didn’t want that, tell them to get rid of that too. I assume since the car is only a year old, you should have some manufacturer’s warranty left.
Someone mentioned a delivery fee being standard – I don’t think that would apply here in a used car.
Yep, it sounds like they were trying to pull a fast one, and I would definitely challenge them.
Good luck and let us know how you come out. $800 is a darn lot of money for stuff you don’t want!
Post # 15
- Wedding: October 2019 - City, State
sassy411: I used to be very anti-carmax because I felt they were overpriced. I still feel they are overpriced, however, I now think it’s due to the fact that you pay for the convenience of going in, picking out a car, knowing how much it costs right from the start and paying what’s listed, period. You either agree with the pricing or you don’t. it’s that simple. So essentially you pay to avoid the headache of haggling with a dealer and dealing with situations like this where you have to literally go through everything with a fine tooth comb to make sure they don’t try anything shady.
misspeony55: the thing about car dealers is, they have to make their money somewhere. So even on the best deals there are going to be ways the dealer is going to do their job. I’m sorry this happened. Although from what you described you should be able to question things still, most places have some kind of buyers remorse program or grace period.