Post # 16
misspeony55: Call the dealership, or email your salesperson/finance manager and find out what it is. And you should have done that before you left bad reviews.
Contrary to popular belief, not all car salesmen are trying to swindle you. I would give them the benefit of the doubt and talk to them prior to trying to ruin their reputation online.
Post # 17
Hey bees! Thanks for all of your insight and advice. To the bees who’ve said that I may have given an unfair bias to the sales people and dealership, totally fair! I think once I realized the extra charge was on there, my mind totally clouded and went to a negative mindset. Plus no matter what the total cost of the car, I don’t think $800 is chump change to the vast majority of people.
To clarify my earlier post, I didn’t leave a bad review on the salesman I worked with. My review was about the dealership and the finance manager I delt with, who told me I wasn’t being charged an extra fees and then somehow slipped this in the paperwork. My salesman was actually pretty great. He definitely tried to cajole me, but I get that it’s his job to make money for the dealership and himself.
Thanks so much to the bees who helped look into what this Autoguard thing is! After doing some of my own searching and calling the dealership today, it is some sort of extra warrenty/car service protection. I talked to the financing department, explained I didn’t want any extras and hadn’t agreed to any charges at time of signing the paperwork. For their part, they did say they would contact the bank who financed my loan and refund a credit to my loan balance. I asked for a confirmation in e-mail to cover my bases, and I’m still waiting on the e-mail, but at least it looks like they are going to own up and refund most of the fee. If I do get confirmation of the refund, I will be updating my review to reflect the steps they took to correct the situation.