- 6 years ago
- Wedding: October 2011
I am looking for advice… Wedding was about a week ago, and it as wonderful in the fact that we were surrounded by our loved ones, so happy to be getting married, etc.. Wonderful in so many ways, and in the ways that really matter.
However, the caterer I hired, and had worked closely and repeatedly with on the menu, forgot about our wedding. Yep, FORGOT. A friend/wedding day coordinator called him as 4:30 passed (wedding was at 6pm) and there was no sign of him/his staff. He was supposed to be there at 430 – 5pm for setting up the buffet, and ready for serving at 6:30. I had spoken with the caterer just a few days prior to confirm everything and make the payment, and was assured everything was on board. Signed the contract and everything. The caterer is a REALLY nice restaurant, one of my favorites and one of the best in town, and I was thrilled that they agreed to caterer it (100 people). Many of our guests were exited about the food- its a lot of peoples favorite restaurant in town.
SO, after several frantic conversations with him (friend took over talking to him thank god) they did show up, several hours late -the food was served an hour and 45 minutes late, the display was not greatdo to the frantic arrival, (bruchetta just sitting in plastic tubs not on the bread due to the frantic arrival of the food and hungry people lining up to eat, etc…) It just looked sloppy. Some guests left early before the food (I’m ok with that because my core people stayed and could care less about the food- just there to support us.) That said, the whole debacle took away from my experience of the night, to say the least. I suppose at a more traditional wedding alcoholic beverages would have filled the time, but it was a sober-ppl -in –recovery- crowd so no relaxing drinks and mingle time. Hence the attempted strategy to serve the buffet fast after the ceremony…instead we did the cake cutting before dinner to fill up the time while the caterer was ‘on his way’. Not what I had envisioned…
I had a brief meltdown, after the first hour passed, hiding behind the reception area where I called the manager, cried and asked him “how did this happen- I do not undertstand… ?? But then I got angry when he said he would discount the price a bit. In haste I said “Discount!?!? I am sitting here with a 100 people waiting for food, feeling completely humiliated and horrified.. I want a complete refund!” He agreed. After the conversation I felt better, entered the party, regained some perspective, and things were ok.
In hindsight, a week later, And after the honeymoon :), I am not comfortable not paying anything.. The food did eventually come, albeit and hour and 45 minutes late, after some people had left. That said, it was awesome food, as expected, despite the not so nice display. The manager wrote me a very sincere email apology, indicating he was horrified and will not charge me anything.. I have googled “problems with caterer” etc and have not found much advice or similar situations.
I was thinking I would make contact and offer to pay either 1/2, or 1/3 of the total price? Is this fair, not fair enough or too much??? I don’t want to be a jerk but it really did shake me up that night, as you can imagine. Right before walking down the aisle I was told the food was not there and all I can say is that it sucked.. SUCKED!! I worked really hard, trying to make sure this would not happen.
Any advice would be appreciated. Thanks…