Post # 32
that is a nightmare!!! happy to hear it worked out but i would take them to court for breach of contract. nevermind that you found replacement fodd for cheaper…this isn’t solely about dollars. they caused an unnecessary amount of stress on your wedding day. i hope you get the $ and use it for a relaxing vacation reward to yourselves for dealing with all of that 🙂
Post # 33
It’s easy to let anger take over common sense. Accidents happen. It’s not like they set out to ruin your wedding day, they were apologetic, and they refunded your money. The show went on, you got married, and by time time next year, it won’t even matter anymore.
Personally, I don’t think a kink in your wedding day is sufficient justification to ruin someone’s business. If you want to leave a bad review, fine. But suing them or bending over backwards to destroy their reputation is just pure vindictiveness. In my view, that would make you the bad guy. I can’t really fathom how anyone would think having their ideal wedding somehow justifies essentially stealing the bread from a family’s mouths. This isn’t a big company, as you say. These are people trying to support themselves and demanding they treat all of your wedding guests to dinner is neither fair or right. (And for that reason alone, I doubt a small claims judge would award you what you are seeking.)
I would say move on and worry about the more important things in life. Revel in your post-marital bliss and focus on the happy parts of the day. In a few years, you’ll probably look back on it and laugh and it won’t really matter what you had to eat that day.
Post # 34
I’m so sorry that happened it every bees nightmare. Your lucky to have so many come to your rescue! Are you sure you want to drag out a court case or get retaliation on this? As bad as it was I wouldn’t be willing to start out married life with a vendetta instead of focusing on the new marriage. This stuff can be somewhat consuming and invites bitterness into your life. It would be hard to let it go but that’s what I would end up doing! So sorry that happened to you 🙁
Post # 35
I would leave informational reviews everywhere. How on earth does a caterer double book weddings? What would have happened if you hadn’t called?
I know we’re all human but this is pretty unforgivable. I can’t imagine any bride or groom dealing with this situation would say “oh, well.” I know I wouldn’t.
Post # 36
I dont’ know that I’d “attack” but I’d certainly write an honest review about what happened every where I thought it would be seen. I do feel like they should have offered you SOMETHING above the deposit…like they could have offered you some vouchers for free food in the future, as a good-will gesture…that would have cost them less than what it could potentially cost them in future lost revenue. Maybe you could approach them with some sort of offer like that. Perhaps $500 toward future catering or something. Then you can have a nice party with some friends on them.
Post # 37
At this point you have emotional, but not financial damages remaining, so I think small claims court would be a waste of time. Review on wedding sites would be your better bet.
Post # 38
I think they should split the cost of the $2000 catering bill with you. I think that would be fair.
Post # 39
I agree with those asking how ruining their business (and possibly lives, if they are truly just a mom and pop business, and made ONE very bad mistake that was a pure accident!) is going to make you feel better.
Feel free to write a bad review or two, but I don’t see how spending a huge amount of time trying to ruin them online is either going to make you feel better or change the past.
Post # 40
Do not take “legal” advice from a message board.
As far as I know, nobody on this thread is actually licensed to practice law in the state of California. Go consult with an actual attorney to find out your rights in this situation. Better yet…consult with two or three and go with the attorney you feel most comfortable with. Most will do an initial consultation for free.
Post # 41
I’m not sure how people can say you shouldn’t write a negative review. They didn’t show up to the wedding- this wasn’t they said they’d bring mashed potatoes and brought baked potatoes instead. They double booked, even though he was talking to them the week of the wedding- don’t you think they would’ve noticed 7 days before that they were talking to two people about the same date. A lot of us hire people based off meeting them AND based off reviews. Maybe this happened before and that person didn’t review and now it’s happened again. It doesn’t matter that their a small company, they should follow through, they didn’t, and others deserve to know about it, IMO
Post # 42
I agree, I’m really surprised by this. I mean, geeze, the OP was talking to them THAT WEEK. The company screwed up big time, and the OP got lucky she was able to find a solution at the last minute. The caterer isn’t even being that apologetic. They should be going overboard to make good on their mistake, and don’t seem to be doing it. The OP should be reviewing everywhere to let potential customers know what the company did. If they lose potential business over this incident, they’ve absolutely earned it.
Post # 43
I say do all of the above. I’m sorry this happenend to you. Congrats on your marriage.
Post # 44
While I am not a licensed attorney, I do work within the CA court system in a position that requires me to know a lot about the law.
You have no damages, therefore you wouldn’t be entitled to anything if you sued. The people refunded your money and the food you ended up buying was actually CHEAPER than your original caterer. To recoup anything more than what you paid out would be unjust enrichment. You can’t have that free component to your wedding and what you’re essentially asking for is having them provide the food for your wedding for FREE (your deposit refunded PLUS the cost of the new caterer). What you would have been entitled to is the difference between the new cost and the old cost. Had you paid the old caterer $1000 for the food and now had to pay the new caterer $1500, you would have been entitled to your deposit back plus $500. Make sense?
Post # 45
I am so sorry this happened to you! I can’t believe the attitude of your caterer, it’s so unprofessional. I think they should reimburse you for food at the very least, in addition to the other actions they have taken.
Post # 46
I think writing as objective a review as possible is the best thing to do here. You have no way of knowing whether this has happened before – perhaps this wasn’t a one-time mistake. I would have appreciated an honest review such as yours when I was choosing my caterer.