(Closed) Caterer Forgot About Wedding – Found Out 3 Hours Before Ceremony

posted 8 years ago in Food
  • poll: How should we handle this situation?

    Small claims court/sue

    Attack via social media

    Move on and be deliriously happy post-wedding

  • Post # 32
    Member
    100 posts
    Blushing bee
    • Wedding: October 2012

    that is a nightmare!!! happy to hear it worked out but i would take them to court for breach of contract. nevermind that you found replacement fodd for cheaper…this isn’t solely about dollars. they caused an unnecessary amount of stress on your wedding day. i hope you get the $ and use it for a relaxing vacation reward to yourselves for dealing with all of that 🙂

    Post # 33
    Member
    515 posts
    Busy bee
    • Wedding: September 2012

    It’s easy to let anger take over common sense. Accidents happen. It’s not like they set out to ruin your wedding day, they were apologetic, and they refunded your money. The show went on, you got married, and by time time next year, it won’t even matter anymore.

    Personally, I don’t think a kink in your wedding day is sufficient justification to ruin someone’s business. If you want to leave a bad review, fine. But suing them or bending over backwards to destroy their reputation is just pure vindictiveness. In my view, that would make you the bad guy. I can’t really fathom how anyone would think having their ideal wedding somehow justifies essentially stealing the bread from a family’s mouths. This isn’t a big company, as you say. These are people trying to support themselves and demanding they treat all of your wedding guests to dinner is neither fair or right. (And for that reason alone, I doubt a small claims judge would award you what you are seeking.)

    I would say move on and worry about the more important things in life. Revel in your post-marital bliss and focus on the happy parts of the day. In a few years, you’ll probably look back on it and laugh and it won’t really matter what you had to eat that day.

    Post # 34
    Member
    1139 posts
    Bumble bee
    • Wedding: July 2012

    I’m so sorry that happened it every bees nightmare. Your lucky to have so many come to your rescue! Are you sure you want to drag out a court case or get retaliation on this? As bad as it was I wouldn’t be willing to start out married life with a vendetta instead of focusing on the new marriage. This stuff can be somewhat consuming and invites bitterness into your life. It would be hard to let it go but that’s what I would end up doing! So sorry that happened to you 🙁

    Post # 35
    Member
    5072 posts
    Bee Keeper
    • Wedding: October 2012

    I would leave informational reviews everywhere.  How on earth does a caterer double book weddings?  What would have happened if you hadn’t called?

    I know we’re all human but this is pretty unforgivable.  I can’t imagine any bride or groom dealing with this situation would say “oh, well.”  I know I wouldn’t.  

    Post # 36
    Member
    2103 posts
    Buzzing bee
    • Wedding: April 2011

    I dont’ know that I’d “attack” but I’d certainly write an honest review about what happened every where I thought it would be seen. I do feel like they should have offered you SOMETHING above the deposit…like they could have offered you some vouchers for free food in the future, as a good-will gesture…that would have cost them less than what it could potentially cost them in future lost revenue.  Maybe you could approach them with some sort of offer like that. Perhaps $500 toward future catering or something. Then you can have a nice party with some friends on them.

    Post # 37
    Member
    2605 posts
    Sugar bee
    • Wedding: September 2011

    At this point you have emotional, but not financial damages remaining, so I think small claims court would be a waste of time.  Review on wedding sites would be your better bet.

    Post # 38
    Member
    3373 posts
    Sugar bee
    • Wedding: October 2011

    I think they should split the cost of the $2000 catering bill with you. I think that would be fair.

    Post # 39
    Member
    4334 posts
    Honey bee
    • Wedding: October 2011

    I agree with those asking how ruining their business (and possibly lives, if they are truly just a mom and pop business, and made ONE very bad mistake that was a pure accident!) is going to make you feel better.

    Feel free to write a bad review or two, but I don’t see how spending a huge amount of time trying to ruin them online is either going to make you feel better or change the past.

    Post # 40
    Member
    184 posts
    Blushing bee
    • Wedding: September 2012

    Do not take “legal” advice from a message board.  

    As far as I know, nobody on this thread is actually licensed to practice law in the state of California.  Go consult with an actual attorney to find out your rights in this situation.  Better yet…consult with two or three and go with the attorney you feel most comfortable with.  Most will do an initial consultation for free.

    Post # 41
    Member
    412 posts
    Helper bee
    • Wedding: September 2013

    I’m not sure how people can say you shouldn’t write a negative review.  They didn’t show up to the wedding- this wasn’t they said they’d bring mashed potatoes and brought baked potatoes instead.  They double booked, even though he was talking to them the week of the wedding- don’t you think they would’ve noticed 7 days before that they were talking to two people about the same date.  A lot of us hire people based off meeting them AND based off reviews.  Maybe this happened before and that person didn’t review and now it’s happened again.  It doesn’t matter that their a small company, they should follow through, they didn’t, and others deserve to know about it, IMO

    Post # 42
    Member
    4474 posts
    Honey bee
    • Wedding: November 2012

    View original reply
    @anchors_away:  I agree, I’m really surprised by this.  I mean, geeze, the OP was talking to them THAT WEEK.  The company screwed up big time, and the OP got lucky she was able to find a solution at the last minute.  The caterer isn’t even being that apologetic.  They should be going overboard to make good on their mistake, and don’t seem to be doing it.  The OP should be reviewing everywhere to let potential customers know what the company did. If they lose potential business over this incident, they’ve absolutely earned it.  

    Post # 43
    Member
    667 posts
    Busy bee
    • Wedding: June 2012

    I say do all of the above. I’m sorry this happenend to you. Congrats on your marriage.

    Post # 44
    Member
    418 posts
    Helper bee
    • Wedding: March 2013

    While I am not a licensed attorney, I do work within the CA court system in a position that requires me to know a lot about the law.

    You have no damages, therefore you wouldn’t be entitled to anything if you sued. The people refunded your money and the food you ended up buying was actually CHEAPER than your original caterer. To recoup anything more than what you paid out would be unjust enrichment. You can’t have that free component to your wedding and what you’re essentially asking for is having them provide the food for your wedding for FREE (your deposit refunded PLUS the cost of the new caterer). What you would have been entitled to is the difference between the new cost and the old cost. Had you paid the old caterer $1000 for the food and now had to pay the new caterer $1500, you would have been entitled to your deposit back plus $500. Make sense?

    Post # 45
    Member
    1963 posts
    Buzzing bee
    • Wedding: May 2013

    I am so sorry this happened to you!  I can’t believe the attitude of your caterer, it’s so unprofessional.  I think they should reimburse you for food at the very least, in addition to the other actions they have taken.

    Post # 46
    Member
    989 posts
    Busy bee
    • Wedding: September 2012

    I think writing as objective a review as possible is the best thing to do here.  You have no way of knowing whether this has happened before – perhaps this wasn’t a one-time mistake.  I would have appreciated an honest review such as yours when I was choosing my caterer.

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