(Closed) Caterer Forgot About Wedding – Found Out 3 Hours Before Ceremony

posted 8 years ago in Food
  • poll: How should we handle this situation?

    Small claims court/sue

    Attack via social media

    Move on and be deliriously happy post-wedding

  • Post # 47
    1941 posts
    Buzzing bee
    • Wedding: June 2012

    Small claims court might be more work than what it’s worth. It’s a lot easier to write FACTUAL non-emotional reviews everywhere you can, to help prevent this from happening to potential future customers. Shame on them for overbooking and dropping the ball, doesn’t sound like a stand up company to me.

    Post # 48
    915 posts
    Busy bee
    • Wedding: December 2012

    My weddding planner told me a story about one of her brides where the florist didn’t show up because they had forgotten about her wedding. They refunded whatever she paid but she took them to court and got back additional money for distress or something. The planner actually went to a Kroger and bought a ton of their flowers and made all the centerpieces and bouquets….

    Post # 49
    4438 posts
    Honey bee
    • Wedding: January 2013 - Harbourfront Grand Hall

    I say all of the above: Take them to small claims court, AFTER the case DESTROY them via social media and then forget about it and yay – you’re married! 😀

    Best of luck, I’m glad your family was able to help you pull it all off! 

    Post # 50
    1863 posts
    Buzzing bee
    • Wedding: March 2014

    Go to small caims and get your money. You’ll win!

    Post # 54
    19 posts
    • Wedding: August 2013

    I agree do not take legal advice from this board. I would say sue them. However do not bash them online. 

    Post # 55
    1290 posts
    Bumble bee
    • Wedding: January 2013

    I would be soooo pissed if this was me! I wouldn’t let it go.

    Post # 56
    478 posts
    Helper bee

    Wow, if someone can’t write a negative review for this type of business behavior, what can they write one for?!  That was totally incompetent!  Not everyone can handle being in business, and customers don’t *owe* it to a business to make sure they succeed. Especially dissatisfied customers.  Not every business deserves to succeed, sorry.  And if I were considering hiring them for an event, I’d really like to know that this had happened!  If their business is so wonderful, then all the positive reviews they receive will outshine this one and they’ll take a just a small and temporary hit.  If not, well, maybe they should find a new business.

    Ah, just saw your decision.  That is totally reasonable.

    Post # 57
    21 posts
    • Wedding: October 2012

    I know that I always look for and rely on reviews for venders and other service providers.  I would definitely want to know about a situation like this before hiring a company.  If you write as straightforwardly on review sites as you have here, that is allowing people to individually decide if they want to take the risk.  I certainly wouldn’t – and would be very grateful for the review that warned me what could happen!

    Post # 58
    19 posts
    • Wedding: August 2013

    Taking them to court will gove them all of the negative attention that a bad review would do plus its public record. When going onto a court case it is always better to be on the positive side of the pahe than the negative. You can even use it as your defense that yoyou did not bash them online even thoigh they might deserve it. 

    Post # 59
    151 posts
    Blushing bee

    View original reply
    @darmstro:  So glad you were able to have a wonderful honeymoon! 

    I think your decision is great!  People need to know that they made this TERRIBLE MISTAKE and did NOT rectify it to your satisfaction.  Hopefully, the business will learn from this mistake and not EVER let it happen to another customer.  If not, they wont be in business for much longer, nor should they be.

    I know what an additional stressor this was on the day, but I’m glad you’ve decided to move on and not let it ruin it for you.  You are still, at the end of the day, married to this wonderful man you picked and are embarking on your Happily Ever After.

    God Bless!

    Post # 61
    2605 posts
    Sugar bee
    • Wedding: September 2011

    just voted you review ” useful” to show Bee support!

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