Post # 1
So I am still in the process of negotiating the menu and cost with our caterer and had been corresponding via email. At first, he was really good about responding to me and then it started to go down hill. A week went by and THEN I’d get a response. Now it’s been two weeks since I’ve heard from him! I’ve already sent a polite email asking if he received my last message since I hadn’t heard back from him. At what point do I start looking for another vendor? Do I tell him this is really unprofessional? I still want to use them but I don’t understand what is taking so long to reply?? I don’t want to come across as some pushy bridezilla and have him spit in our food or something…. what to do bees???
Post # 3
I would tell him because of the lack of responses and the length in between the responses, that you are going with another caterer.
Post # 4
I would use another caterer if the is no communication now or huge delays then that iswhat service you will end up w on wedding day
Post # 5
can you give him a call or something, maybe there is a reason iin the delaying, if he is still like that after you gave him a call, then it is time to find another caterer
Post # 6
100% find a new caterer. If this is how they are being this much in advance before your wedding, who knows how they will be on your wedding day.
Don’t take any chances 🙂
Post # 7
I really hate the thought of going with another caterer… I really had my heart set on this place. It’s actually a gourmet food truck and I LOOOOVE their food. I’m so torn over this!
Post # 8
@RiverBride13: Are they far away from where you live? If not, can you just show up at their door/shop and talk to them face to face and express that desire of your of the gourmet food truck and the fact that you just loooooove their food but want some communication going?
Maybe they are extremely busy with Christmas/New Years party calls or want to fulfill some catering weekends on those so they are working on advertising, getting clients for the weekends up until New Years etc… and since your wedding is in April, months away, Christmas is closer to them and they prefer to work on that right now?
Post # 9
@RiverBride13: Have you tried calling them? Even if you guys have a great conversation and they apologize, I wouldn’t sign anything with them until communication returns to normal.
Post # 10
Call them and see what’s up. I had a caterer I really had my heart set on using but his unprofessionallism (canceling or forgetting about meetings, lack of responses in a timely manner), I decided to look for someone else. I finally asked him if he wanted my business or not and he basically told me to find someone else. I just could not trust that he would show up the day of my wedding (I was that sacred he would just forget like he did with our previous meetings). He was just too busy and I didn’t want to deal with a caterer that didnt have time for me.
Post # 11
Oh my god I could have written this exact post, substituting “he” for “she.” UGH!!
Mine has gone 3 weeks without responding and I just hit send on my second follow up email. In my case it’s a destination wedding and we want to send out the invitations STAT but it’s a plated meal and i want to get RSVPs and meal preferences in one go!
I too am stuck on this particular caterer… I wish I had good advice for you. I would call if it wouldn’t cost me 1 million dollars in long distance charges. If you have the option to call, then call!
Post # 12
Since it’s a food truck that *also* does catering for special events, I would cut them a little slack. Most food truck companies are pretty small operations, and probably don’t have an office or a computer that they regularly check email on. In my experience, the owner is the main cook/cashier/shopper of food/prepper of food, etc etc…. they might just be on a busy run. Do they have a regular schedule of places that they appear at? Things just might be chaotic.
Look, I get it- as a bride, you want people to respond right away, and it’s easy to freak out when people don’t get back to you. You’re trying to make all these plans, and it would be so awesome if people would just email you back. If this was a 4-star hotel’s catering department, and we were dealing with someone who sits at a desk 5 days a week in front of a computer, I’d say you have a problem, but most likely your food truck guy is just used to doing business in a little more laid back way. I don’t necessarily think it’s unprofessional, not for the type of industry.
It’s your choice whether you like the food enough to deal with the lazy responder, or you want to ditch him in favor of someone else.
Post # 13
@RiverBride13: If you can, I would recommend going in person to the caterer or calling them. I had this issue with mine, and it turned out that they were just SO busy that they didn’t have time to reply to my (admittedly super long) email. I sent my fiance in to see them last week and since then things have been rolling along. They are now being very responsive.
Post # 14
Are they maybe out of town b/c of the holidays? Saying you’re checking in and considering another caterer because of their lack of communication could light a fire under them!
Post # 15
Forgive me, I haven’t read through all of the responses. But if you have not signed a contract with him yet, don’t. Right now you’re in the “courting phase,” and it doesn’t get any better than it is right now. He’s showing you what to expect of his business now. I’d high tail it out while there is still time. Better to leave and wonder “what if?” than to have an incompetent company around to mess it all up and prove your instincts right. Know what I’m sayin?
Post # 16
Just to update: I did hear back from my original caterer. He offered his sincere apology and said that he does read every email as they come in but sometimes has to attend to more pressing matters. He left it at that and went right into answering my questions. I feel good about sticking with him. He wasn’t being flaky just busy. Must mean they are good and in high demand! Thanks for the support ladies!