Post # 1
So our caterer was two hours late to serving food at our wedding. Some of the guests actually left before the food was served! Now it has been 12 days, and i was hoping the owner would have contacted me by now (we were on our honeymoon so i didnt check emails or anything till today) and there was nothing from him, no call no email. Would you contact them if it was you about being late? Everyone that did stay loved the food but for me it seemed the being late over-shadowed how good the food was… We already paid them too…
Post # 3
I would definitely contact them. Was it a sit-down dinner or a buffet? I feel like they should reimburse you for the costs of the people who left early because they were late especially if you paid that in advance.
Post # 4
Yes, I would contact them.
Post # 6
- Wedding: September 2011 - Bent Creek Winery (Livermore, California); Reception: Family Residence (San Ramon, California)
Oh definitely call them and complain. That is completely unprofessional! I can’t believe your caterer just showed up two hours late. Wow.
Post # 7
Absolutely call up!! Two hours late is REDICULOUS! I’m not sure if you know exactly how many people left before the food came, but I would come up with some number and as for some sort of discount as well as additional refund for being so late!
Post # 8
I would have been on the phone with someone that night, lol.
YES, you absolutely must call them. There is no excuse for that. I can’t believe they didn’t atleast reach out to you. THAT say’s a lot about their character.
Post # 9
OK so given you have paid them (I would have not) I would call them telling them that you are not happy and looking or a refund of sort. If they do not respond, then tell them you will start with giving bad reviews online. If they dont respond to that, then say you will report them to BBB, and if they still dont respond (they did break a contract) then I would say you are seeking legal council and retribution.
Post # 10
Did you have a contract with the caterer that stipulated the arrival time etc? If so, you are in a strong position to get a partial refund. Two hours is a long time to be late and food is a really important part of a wedding reception. I would definitely call them and ask for a partial refund even if you didn’t have a contract.
Post # 11
I agree with everyone who says to call them and ask for at least a partial refund. What they did was unprofessional, no matter how good the food was. Don’t let them pretend they did nothing wrong.
Post # 12
I will agree with others that it was unprofessional to be 2 hours late and I would definately call but before you do I suggest you:
1) Ask why they were late. Was there an emergency? Problem with the food being ready? or irresponsibility?
2) Look at your contract, does it give an exact time? or a window of time? Was the delivery anywhere close to this time?
3) Know exactly what you’re asking of them. A total refund? Partial refund? Discount on your next catering order? An apology?
This was an issue with our caterer as well. The food was about an hour late, none of our guests knew but we knew. I called 2 days later and wanted to let the owner know we were unhappy. I didn’t want a refund, I just wanted to suggest to him that they should have called us to at least keep us informed. He thanked us and was truly appologetic.
If you’re unsatisfied with what they tell you I would say “Ok, I’ll just let our attorney handle this, thank you. Good bye” Even if you have no intentions of contacting a lawyer this phrase has worked for me in the past.
I wish you well.
Post # 13
There is no acceptable excuse for a vendor being late. Even if there was a death in the family or road construction, your day of coordinator should have been informed asap. It doesn’t matter if it was the best food in the world, that type of behavior is not ok under any circumstances and not professional at all.
Post # 14
I would definitely contact them. You paid for them to provide you a service. Their service fell short of your expectations, which are not at all unreasonable.
Post # 15
I sent the owner an email yesterday, he called and left me a message, he was very apologetic. Later he called my house and talked to my husband, He said the staff that did our event didnt even tell him that they were late and it was an issue. They also messed up on another wedding the week after mine. My husband and i really do believe him and know he is not just blaming someone else, we met with him several times before the wedding and know he isnt that kind of guy to lie like that. SO we will be getting a partial refund, totally makes up for the issue.
Post # 16
@HeatherShane: Glad to hear that it worked out in the end. I can’t believe his staff didn’t fess up to that?!