Post # 1
So I emailed 7 caterers this afternoon with a couple of questions- namely, if they were available on my date, average cost of different plans, ect. And I got two responses. Well,one was a phone call and the other was an email with one line “Have you already booked Talon?” so I wrote back “yes, paid the deposit on Friday, Sharon was great!”… I was expecting an email back with answers to the questions but instead got an email that said “Sounds great!”
…sounds great? That didn’t tell me anything at all. That didn’t even tell me if you were available. So I wrote back “I must have missed an email with all your answers, could you send i again?” and she wrote back “sure thing!” Maybe I expect just too much from people, but this was TOTALLY unprofessional! Just had to vent.
Post # 3
Yea very umprofessional and who is Talon?
Post # 4
Ew, weird. You’d think that in this economy vendors would be all over you like flies to honey. How odd. I’m sorry–keep at it though! Best of luck.
Post # 5
Ugh I have had this experience too. The way I see it, if they can’t be attentive enough to respond to my questions in an email how will they meet my needs on the big day!! Sometimes vendors take a day or two to come up with quotes so they want to be prepared with all the info before responding. I would go for one of those over someone who sends one word emails…
Post # 6
- Wedding: March 2010 - Ritz-Carlton, Half Moon Bay
i had mixed responses from caterers. some were very responsive, others took their time. or i would have an initial conversation with one of them, and never get any follow-up proposal.
if you just emailed today, i would give it some time, maybe a day or two. since their work is generally in the kitchen or out of an office, they may not check their email that much. and ceratin vendors can be more phone people than email people.
it can definitely be frustrating, though. see if any of them write back soon. if you don’t hear, try giving a call to the ones that are at the top of your list. if still no response, i would write them off.
Post # 7
I’ve found that a lot of people who work in the wedding industry are very young, like recent college grad’s and haven’t really mastered the whole ‘business communication’ thing. Not that young people aren’t ever professional, but I’ve seen this quite often in wedding vendors.
Post # 8
Oh it didn’t bother me that the others hadn’t written back… I’m am totally okay with them taking as much time as they need to answer my questions (within reason). It was the “sounds great!” and “sure thing” responses that had me taken aback. I don’t even write my own mom two word emails, it’s a total waste of time and doesn’t tell me anything about the questions I asked!
Post # 9
Yeah, I’d be responding to that with a bitchy email of my own…
I’ve found that some vendors just don’t like to communicate by email. I guess from their perspective, if they’re not internet savvy and they’re still getting as many clients as they need, they don’t really have an incentive to change. For me personally email communication is pretty much required as I am planning long distance and at work ALL THE TIME so no time for visits or phone calls. So I just drop vendors that don’t do email.
Post # 10
Before I hired my wedding coordinator, I found the lack of communication to be THE most frustrating thing about planning a wedding. I called places half a dozen times and rarely got responses. When I broke down and decided to hire a coordinator, I called the two in the place I am having the wedding. The first one never replied, and the second picked up the phone right away and has been responsive since. I hired her. And everyone returns her calls.
So, yeah, I know how you feel and hate it!
Post # 11
People need to get with the program and use email! Not only does it document everything that was said so I can refer back to it, but I forward the emails to my parents… you know, the ones who are paying 10 thousand dollars for catering. We’re doing month of coordination but I feel like if they’re not going to answer me without a coordinator, they aren’t really worth my time since I’m not worth theirs.
Post # 12
I completely agree. But I am definitely guilty of the two word emails to my clients. For example if I ask a question and they respond I respond with sounds good, great or some other meaningless word simply to let them know I got the email and am working on it.
Post # 13
This was definitely one of my criteria for choosing vendors. If you can’t get me info in a timely manner now, when I’m about to give you money, what makes me think you’ll be able to be prompt two days before the wedding when I’m stressed out?
Post # 14
Ugh I feel your pain… my caterering company takes forever to get back to me when I email them!
I emailed a photographer that I reallllly wanted and he replied right away, asking about my wedding plans. I sent him a long email back, and he never replied. I went with someone else because I was so irritated that he didn’t respond… but I secretly wish I had been persistent and went with him. I just drool over his work. *sigh*
Post # 15
That is very unprofessional! I had a similar experience with a DJ. I have called them 3 times and emailed them twice and have gotten no response. It’s very frustrating! In this economy, you’d think they’d be dying for our business!
Post # 16
Ive had that frustration!! I go with the one that responds in an appropriate time frame!