(Closed) Caterers must not want my business…

posted 8 years ago in Food
Post # 3
Member
3252 posts
Sugar bee
  • Wedding: June 2010

Yea very umprofessional and who is Talon?

Post # 4
Member
1897 posts
Buzzing bee
  • Wedding: December 2010

Ew, weird.  You’d think that in this economy vendors would be all over you like flies to honey.   How odd.  I’m sorry–keep at it though! Best of luck.

Post # 5
Member
375 posts
Helper bee
  • Wedding: August 2010

Ugh I have had this experience too. The way I see it, if they can’t be attentive enough to respond to my questions in an email how will they meet my needs on the big day!! Sometimes vendors take a day or two to come up with quotes so they want to be prepared with all the info before responding. I would go for one of those over someone who sends one word emails…

Post # 6
Member
605 posts
Busy bee
  • Wedding: March 2010 - Ritz-Carlton, Half Moon Bay

i had mixed responses from caterers. some were very responsive, others took their time. or i would have an initial conversation with one of them, and never get any follow-up proposal. 

if you just emailed today, i would give it some time, maybe a day or two.  since their work is generally in the kitchen or out of an office, they may not check their email that much.  and ceratin vendors can be more phone people than email people.

it can definitely be frustrating, though. see if any of them write back soon.  if you don’t hear, try giving a call to the ones that are at the top of your list. if still no response, i would write them off.

Post # 7
Member
6661 posts
Bee Keeper
  • Wedding: May 2010

I’ve found that a lot of people who work in the wedding industry are very young, like recent college grad’s and haven’t really mastered the whole ‘business communication’ thing. Not that young people aren’t ever professional, but I’ve seen this quite often in wedding vendors.

Post # 9
Member
1566 posts
Bumble bee

Yeah, I’d be responding to that with a bitchy email of my own…

I’ve found that some vendors just don’t like to communicate by email. I guess from their perspective, if they’re not internet savvy and they’re still getting as many clients as they need, they don’t really have an incentive to change. For me personally email communication is pretty much required as I am planning long distance and at work ALL THE TIME so no time for visits or phone calls. So I just drop vendors that don’t do email. 

Post # 10
Member
2208 posts
Buzzing bee
  • Wedding: July 2010

Before I hired my wedding coordinator, I found the lack of communication to be THE most frustrating thing about planning a wedding. I called places half a dozen times and rarely got responses. When I broke down and decided to hire a coordinator, I called the two in the place I am having the wedding. The first one never replied, and the second picked up the phone right away and has been responsive since. I hired her. And everyone returns her calls.

So, yeah, I know how you feel and hate it!

Post # 12
Member
10218 posts
Sugar Beekeeper
  • Wedding: November 2010

I completely agree. But I am definitely guilty of the two word emails to my clients.  For example if I ask a question and they respond I respond with sounds good, great or some other meaningless word simply to let them know I got the email and am working on it.

Post # 13
Member
3344 posts
Sugar bee
  • Wedding: August 2010

This was definitely one of my criteria for choosing vendors.  If you can’t get me info in a timely manner now, when I’m about to give you money, what makes me think you’ll be able to be prompt two days before the wedding when I’m stressed out?

Post # 14
Member
2397 posts
Buzzing bee
  • Wedding: May 2010

Ugh I feel your pain… my caterering company takes forever to get back to me when I email them! 

I emailed a photographer that I reallllly wanted and he replied right away, asking about my wedding plans.  I sent him a long email back, and he never replied.  I went with someone else because I was so irritated that he didn’t respond… but I secretly wish I had been persistent and went with him.  I just drool over his work.  *sigh*

Post # 15
Member
664 posts
Busy bee
  • Wedding: January 2011

That is very unprofessional! I had a similar experience with a DJ. I have called them 3 times and emailed them twice and have gotten no response. It’s very frustrating! In this economy, you’d think they’d be dying for our business!

Post # 16
Member
3539 posts
Sugar bee
  • Wedding: August 2010

Ive had that frustration!! I go with the one that responds in an appropriate time frame!

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