(Closed) Catering disaster!!!!

posted 6 years ago in Food
Post # 3
595 posts
Busy bee
  • Wedding: February 2015

I would demand a refund. They didn’t fufill any contract you wrote up, that’s for sure. That level of negligence on top of being the wrong food is unacceptable. I would not accept a free night and meal for food poisoning. How awful, I’m so sorry you and your guests had to deal with it 🙁

Post # 4
3773 posts
Honey bee
  • Wedding: December 1999

The fact alone that they didn’t serve what you paid for is grounds for at least a partial refund.

I would also contact the health department if you suspect that you all had food poisoning. I believe that is who investigates these types of things.

Post # 5
67 posts
Worker bee

@cmcintos:  If they don’t contact you by tomorrow morning I would to contact the local health department and report them.  Next call would be to all the local TV stations that have a consumer advocate, the type where they put a camera in their face!  You should follow up with letters/emails to both of these people and copy the venue.  Good luck, don’t let it slide!

Post # 6
11272 posts
Sugar Beekeeper
  • Wedding: April 2012

how terrible.  don’t accept the free night.  they need to offer you so much more than that.  they did not provide you with what was on the contract.  they need to reimburse you for what was missing not to mention your guests’ illnesses.  for that, you should request that they offer each of your guests a courtesy night’s stay with dinner or a greater discount on your bill.

Post # 7
3175 posts
Sugar bee
  • Wedding: May 2012

Um…they should be refunding most or all of your tab. I would demand this, and, if they don’t make a reasonable offer, then I would threaten contacting local media outlets/reviewing their establishment all over the web/etc.

Post # 8
597 posts
Busy bee
  • Wedding: February 2013

@cmcintos:  URG! I’m sososososo sorry this happened! I think this is my nightmare….

I would ask for a partial refund and describe to them in FULL detail what happened as well as tell people about it and their response, or lack thereof. Its really unfair you paid soo much and not only didn’t get what you asked for but also got terrible food that made everyone sick! 

Post # 9
79 posts
Worker bee

I would also demand a refund of some kind. You should, at the very least, get compensation for the difference between the food you ordered and the food that was served.

As far as the food posioning goes, did any of your guests see a doctor? Having those records would be really helpful in demanding a 100% refund.

I’d send the company a letter stating the reasons why you want a full refund (no emotion, just state the facts plainly). Use any photos of the food you have, as well as your contract and other evidence. State that if they are not willing to refund your money, or if they do not respond to your letter within X days, you will alert the appropriate health/food inspection office (best if you find out who they are and call them by name) as well as place a claim with your credit card company / bank to reverse the charges.

Also state that you are willing to take them to small claims court if necessary. You don’t necessarily have to go through with that, but letting the venue know that you have the knowledge to do that might be enough to spark a response from them.

I’d also find out if there’s any kind of ombudsman in your area that you could contact. A consumer complaints ombudsman, for example. If so, put that in your letter as well. Good luck!

Post # 10
1043 posts
Bumble bee
  • Wedding: November 2012

Agree with PPs, first and foremost, please report the illnesses to the health department in the city/country in which the caterer served the food.  Also, encourage guests (or if you are more comfortable, just close family/friends) to do the same so that it’s clear this isn’t some sore of crazy bride, it’s a real case of food poisoning.

You may also want to consider having an attorney write a letter of demand for a full refund on their letterhead.  I believe there are lawyer Bees on here that can advise further on the process.  But this is beyond ridicules, your guests were sickened!  What a nightmare, I’m so sorry to hear.

Post # 11
79 posts
Worker bee

Also, make sure you keep a copy of everything you send them. You’ll need that info if you do decide to take it to court.

Post # 13
2401 posts
Buzzing bee
  • Wedding: September 2013

If your guests went to the doctors, I would maybe ask for receipts or a doctor’s note about possible food poisoning.

But I agree, you should get at least a partial refund because the food was wrong and not what you have paid for.

Post # 15
339 posts
Helper bee
  • Wedding: August 2013

You can get written accounts from the guests about their symptoms.  It is better than nothing.  Also, do make sure this complaint is written, and you do have copies of it, and make sure that you sent it throught the mail and get receipt confirmation on delivery (so they can’t claim the never receieved it!!!)  If they give you a full refund/partial refund I would not be surprised that they wont make you sign that you will not publicize it.  However, if they do not cooperate, or if they give you only a partial refund and do not have you sign anything that you will not publicize it, then I would report it AT LEAST to the health department.  They don’t need to be making anyone else sick.

Post # 16
11234 posts
Sugar Beekeeper
  • Wedding: August 2013

People don’t typically go to the doctor for food poisoning. It typically only lasts for less than 24 hours and there’s nothing a doctor can do except tell you to keep hydrated.

I would definitely report them to the health inspector, but they also broke your contract. They owe you BIG for just that.

ETA: Fiance wanted me to edit this because he wanted me to clarify and say that SOME food poisoning bacteria does require hospitalization, but typically it does not.

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