(Closed) Catering Issue. Would you be mad?

posted 5 years ago in Reception
Post # 31
Member
1323 posts
Bumble bee

The lowest star review rating you can put! It’s important other potential customers are aware of this company’s  (baffling) policy so they don’t get caught out! Consider it a public service. 

Post # 32
Member
7504 posts
Bumble Beekeeper
  • Wedding: October 2014

Perhaps you could tell the caterer to ship you the alcohol at their expense. Not the same as getting your money back but you would probably have it over and done with in a hurry, so at least you are not having to deal with any more frustration.

Post # 33
Member
1309 posts
Bumble bee
  • Wedding: April 2015

View original reply
luckyinlove311:  just because she “told” them not to do something doesn’t mean they agreed to it, or even saw the email. 

Post # 35
Member
177 posts
Blushing bee
  • Wedding: July 2010

You don’t need to hire a lawyer and I don’t know why PP are saying it’s not worth pursuing. File in small claims court (about $35) and come in armed with all your emails and original agreement.

its worth a try for $800!

Post # 36
Member
1309 posts
Bumble bee
  • Wedding: April 2015

View original reply
ADemby1:  yeah, responding to an email is not an agreement unless it says “I agree” or otherwise says they will comply with your request. If they did, then fine, but you haven’t said they agreed. 

Post # 37
Member
4064 posts
Honey bee

View original reply
Kaymar:  actually, OP’s response on page 2 does say that they agreed not to chill it. 

“They agreed to not chill the alcohol, It was only after all of this went down did they say they always chill the alcohol. It’s just the principle. I just don’t get why they would chill scotch? And actually, alcohol with a high sugar content, like mixers, and other things do go bad after they’ve been chilled. Going from an industrial food cooler, to warm natural air is a huge change in temperature.”


Read more: http://boards.weddingbee.com/topic/catering-issue-would-you-be-mad/#ixzz3lBn6Xl2t

Post # 38
Member
1309 posts
Bumble bee
  • Wedding: April 2015

View original reply
BMoreBecc:  as I said to OP, if she has that in writing, she should definitely follow up. 

Post # 39
Member
9406 posts
Buzzing Beekeeper
  • Wedding: July 2016

I’m sorry about this.. I’d slam them with bad reviews and find a way to take the alcohol home… Fiance and I don’t plan on returning our extra alcohol… we plan on having a really awesome bar in our first home. 😛

Post # 40
Member
1887 posts
Buzzing bee

I’d be furious, too–this is total BS, and it’s definitely fishy that these vendors have worked together before. An honest Yelp review is definitely in order. I would also see if they offer shipping and try to get that for free. But, try to look at it this way, your guests could have drank all the booze anyway, and then you wouldn’t even have the extra to cash in. Plus I’ll bet you probably already saved money on the alcohol by buying it yourself. Yes, it’s an unfortunate situation, but take comfort in the fact that you budgeted for this, and that no one can complain that your wedding ran out of alcohol!

Post # 41
Member
567 posts
Busy bee
  • Wedding: June 2012

Go get the cases of alcohol since you paid for them and have a wonderful party.  Make lemonade out of lemons. Don’t let this spoil your first few days as a married couple.  Have fun! Enjoy! Celebrate with friends! Give some nice bottles away as gifts!

The topic ‘Catering Issue. Would you be mad?’ is closed to new replies.

Find Amazing Vendors