(Closed) Changing setting + ring store

posted 5 years ago in Rings
Post # 2
1384 posts
Bumble bee
  • Wedding: July 2014

Ryry426:  Hmm, I didn’t have the same issue in regards to switching settings, but I did have to wait 8 weeks until I received my ring. I wear a size 3.5 and the manufacturer had to custom make my size since it couldn’t be sized down from the standard size (I think size 6 or 7?) without the ring becoming dysmorphed. Perhaps this is what is happening in your case.

Post # 5
8444 posts
Bumble Beekeeper
  • Wedding: April 2013

Ryry426:  When you say “switch” do you mean exchange?  I think most people purchase a second setting, then the jeweler resets the stones.

Post # 6
3465 posts
Sugar bee
  • Wedding: July 2015

Ryry426:  usually, if its custom made you cant exchange it. you have to buy a new one and take a loss on the other one, or try to sell it yourself

Post # 7
3394 posts
Sugar bee
  • Wedding: April 2006

Ryry426:  If you are looking to just get the other setting, they should be able to order it for you. It just may takes a few weeks like PP said.. But, to not be able to is odd. Maybe he meant the one in store couldn’t be sized down that much? You should ask about ordering it. 

Also, can we see a pic of your ring??


Post # 10
9114 posts
Buzzing Beekeeper
  • Wedding: December 2012

You do have a custom ring. It needed to be specifically sized to your very small finger. “Custom” does not always mean “I designed this. It is not produced.” Your fingers fall outside the norm in smaller or larger ring sizes — If you were say, a size 5, or a size 7, he could easily resell your ring and he would probably switch out your settings.

However, you’re a size 4 3/4. That is not a standard size, and thus it would be very difficult (Or perhaps impossible) to sell that ring & recoup his losses.

If you want the setting, you’ll need to buy it, have it sized to you (Making it custom again) & switch then. It’s pretty standard for most jewelers I’ve seen, both local and big box.

Post # 11
3394 posts
Sugar bee
  • Wedding: April 2006

Ryry426:  Mine is the same. It is a manufacturer’s ring, but they custom made mine because I wanted 4 prongs, inside of the double prongs… So, they can’t return the settings. Yours is custom because they had to make a mold smaller. So, the jeweler probably won’t let you return or exchange it for that reason. But, if you were buying the new setting, they shouldn’t have an issue because you are paying out of pocket for it. Were you looking to buy the new setting, or you are looking to get full price back for yours in exchange for it? That may be why he won’t do it.

But, if you are just paying for the new one, than he is just giving you a hard time for no reason.


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