Post # 1
We stayed at a Marriott Hotel recently while on vacation, and I just noticed we were charged $250 extra. I called and its for “smoking in the room.” Ummm….NOBODY SMOKED INSIDE THE ROOM?!?!?! What do I do about this??? Its Saturday night so theres no one available at the hotel we stayed at. How can they charge us for this??? My fiance is a smoker but he NEVER ONCE smoked inside!!! He even went out in the pouring rain to smoke!!! This is SO infuriating!!! We never burned candles and we were sunburt so I never even took a hot shower!!! I want to scream! WHAT A SCAM!!! Any Advice Bees???
Post # 3
@ForeverAndEverAfter: Thats nuts! If you put it on a credit card I would dispute the charge.
Post # 4
I used to be a concierge and had to charge these rooms. Believe me, it is tough to properly fumigate a room and the charge is because they cannot sell the room that night due to cigarette smoke smell and have to block it off and air it out. If they do try to sell the room for the night, the next guest could complain. So they lose the room for 24 hours. Even if your Fiance went out in the rain to smoke…if it was on a balcony it could have wafted back into the room. Usually you are not supposed to smoke on balconies, if this is what happened.
Did you speak with the hotel manager? It is your word against housekeeping and I would state your case to the front desk manager. The only other explanation is a maid smoking in the room and then reporting the room as smoked in, which would be highly unlikely as they would notice a pattern fairly quick. These kinds of charges are rare and usually they are pretty certain before it is billed.
I would personally inspect any room that was reported as smoked in, prior to billing, and we told the guest at check out, as nasty as that may be.
Im not sure what else t otell you, other than the advice above. Good luck!
Post # 5
I just talked to my Fiance, who works for a hotel, what their policy is regarding smoking in a room. He said that when that happens, they normally call the guest who is suspected of smoking and inform them they are going to be charged for the smoking. I find it odd they didn’t call you – I would contact the hotel and speak to someone about it.
Post # 6
He probably smelt of Smoke and made the room smell.
Post # 7
Thank you ladies! No one ever called us, nor told us at checkout…We did not have a balcony, just a view. =/. He went down the hall, got in the elevator, and smoked outside the front lobby. All his clothes smelled of smoke, as always…but I’m so used to it I don’t know if the room already smelled of smoke when we arrived. The only other thing I could think of is that they charged us by mistake and meant to charge someone else. I can’t wait til monday!!! Thanks again ladies!
Post # 8
Call your credit card company they will reverse the charge immediately
To charge someone just because they are a smoker and their clothes smell of smoke is ridiculous. What’s next? A BO charge?
@fivemonthsnotice: sorry but if someone smoked outside it is unreasonable to charge them $250 to fumigate the room–that kind of behavior can ensure that an establishment will not have repeat business—any $ that they make with such a charge will surely be negated by lost business when the customer lambasts them in reviews, and the charge will usually be reversed by the cc company anyway
Post # 9
My guess is maybe the smell from his clothes lingered, and the maid smelled it after you left? I can’t imagine it would be strong enough for them to have to charge you to fumigate. I would definitely call them & discuss the charge.
Post # 10
I agree with PP about maybe his clothes smelled like it and made the room smell…it could have left the smell behind on the sheets, or in the air in general. Usually smokers or people around smoking don’t notice the smell as much…I’m hoping in your case they reverse the charge though because that’s crazy considering he didn’t actually smoke IN the room. Good luck!
Post # 11
Keep us posted as to what happened! I think you may be on to something that it could have been intended for another room.
I mean, when you charge for smoking, we would basically only charge it if we could practically see the smoke curls still in the air. It had to be smacking you in th face–something that couldnt be fixed with a change of sheets and some air freshener.
Post # 12
If he didn’t smoke in the room, that’s a it insane. But you wold be amazes how much it can permeate from clothing. I’m super allergic tocigarette smoke and we have stayed at hotels where we’ve had to get our room moved because we had to walk through the smoking wing. I couldn’t!5 care less (my parents used to smoke) but when I can’t breathe because someone brings their jacket in after a smoke…it’s pretty bad.
I would call and ask, say Fiance is a smoker but ALWAYS smoked outside (my someone on desk remembers him even walking out???). If he did not smoke in the room,I can’t imagine his clothes build be bad enough unless he smokes like a half a pack or more a day. Good luck!
Post # 14
Dolldancer8 Were you able to reverse the charges?
Post # 15
I work for a hotel and the instances I’ve heard of involved housekeeping finding physical evidence of smoking (i.e. butts + ashes) as well as other guests complaining of the smell. Usually there has to be some sort of tangible evidence/damage/extreme smell to charge a guest.
Post # 15
I was looking up information about smoking fees and I found this thread.. i’m in Washington state at a holiday and I was just charge $500 for smoking in my room! I did have a 1 cigarette in my room I do admit… most hotels charge $250 they charge $500! someone must’ve apparently smelled it and told the hotel director they came up to my room and said it smelled of smoke and I would be charged $500! I don’t mind paying a fee but $500 seems excessive.. The funny thing is in Washington state smoking pot is legal yet smoking a cigarette is not? regardless I am guilty but I can’t afford to pay $500 I’m wondering what the maximun dollar amount is that a hotel can charge?ugh does anyone know how to go about reducing this possibly??