Post # 1
Hey guys, I hope that someone can provide some advice!
We bought a diamond off Bluenile with the following specs: triple excellent, F colour, SI1, medium fluorescence, 0.71
We were both absolutely thrilled with the diamond, and thought it was gorgeous. I have only worn the ring for about 2 weeks, and noticed it had kind of a dark shadow in the middle which moved when you moved the diamond. I was concerned so I took it to a local jeweller who at first thought the diamond must have been cut bad, until he looked a bit closer and then told me 100% it was the setting causing this dark shadow. He also looked at the diamond under the loupe and told us it was chipped.
At this point I was freaking out! He told me it looks completely like the chip was caused by the setter, but Bluenile assured me they have stringent quality control for diamonds that are chipped during the setting process. They also told me to send the stone back to be assessed, but pretty much made it quite clear that the blame will be with me. I have only had the ring a couple of weeks and have been suppppperrr careful- never have I knocked it! However, I know I can’t prove that. The chip is located on the girdle, and the customer service person on the phone told me this is a common location for chips to occur, and that surface reaching twinning wisps can lead to this happening (going to have to determine whether there are surface reaching twinning wisps!). She also told me that the dark shadow can in no way be caused by the setting, yet he was adament (so confusing!).
I am absolutely devastated and don’t know what to do. We’re still within the exchange period, but a chip will probably massively drop the amount we can exchange with. We’re going to get a second opinion (the jeweller was very rude and in some cases didn’t seem to know what he was talking about, despite claiming to have 25 years experience with diamonds!).
Any advice would be greatly appreciated!
P.S. I looked at the chip under my microscope and it looks quite small, but I’m worried it could get worse and end up resulting in more damage. The girdle is also faceted and ‘thin to slightly thick’ – the chip is located on the ‘thick’ section of the girdle, making it less likely it was caused by knocking!
Post # 2
They sold you a bad diamond return it
Post # 3
Ugh, this sucks. Sorry you’re having to go through this. Regardless of what the second jeweler says (well, unless (s)he says there’s no chip at all and for some reason what you saw under the microscope wasn’t a chip), I would keep pushing BN to take it back. It is chipped and even if you could have somehow caused it yourself (which I doubt), BN should acknowledge the fact that it’s far more likely the problem was on their end and should give you (the customer) the benefit of that doubt. Especially if you are well within the return/exchange period and aren’t coming back at them years later.
If they have good customer service, they should do it no questions asked. And if they ask questions, like I said before, I wouldn’t take no for an answer and would keep pushing it.
Good luck, hope you can work things out!
Post # 4
Wow I’m really sorry! Did you get it insured? If bluenile will not place the chipped diamond with a new one, you could talk to your jeweler about finding someone to re-cut your it. You may loose a tiny bit of carat weight but at least your stone won’t be more vulnerable to shatter. I don’t think it cost that much either. Just a suggestion! Goodluck
Post # 5
They sold you a bunk diamond, definitely return it with in the period.
Post # 6
Push the issue with Blue Nile. They do not want bad press. It’s not fun having to challenge a company, but I have done it on many issues. Speak to them with authority in a firm, yet “customer-service” tone. It works.
Question: Worse case scenario – Do you have insurance on the ring? I ask because the same thing happened to me and the insurance company replaced my stone.
Post # 7
I too would send the ring back to Blue Nile. Also…..did you pay with a credit card? Some of them will stand behind you if you have a problem with a product. Good luck.
Post # 8
Definitely send it back and challenge them. this isn’t a $10 ring, it’s a luxury item and an expensive one. You deserve a diamond in a condition that matches the specs you were told it has. If those specs didn’t include a chip then back it goes! Good luck!
Post # 9
Of course they will suggest the problem is on your end. Be firm, polite, and persistent, but do not back down or go away. Go up the chain of command if you have to, and document everything.