- 9 years ago
- Wedding: November 1999
I cannot write this in the review section as he is not based in the US, but I need to share.
My review of Chris Nelson, which I feel I owe to people as a customer:
We decided to hire Chris Nelson to shoot our wedding on September 3rd 2011, since we saw numerous galleries of his work and loved them. All our e-mails, prior to booking, were answered promptly and professionally. We even met with Chris on two separate occasions before our wedding once on location and once at his place. The communication did suffer after we had paid Chris, and we did feel as if there was something off about this, but we had already paid so we went ahead with him (biggest regret ever). We met with him on location 2 days before the wedding to which he was an hour late. At this point, I was terrified that he’d miss half the wedding.
During this meeting we asked how long it would take to get our photos and Chris told us, “two weeks.” The rest of the meeting went fine, and he seemed genuinely interested in taking all the photos we wanted.
During the day itself, Chris Nelson, was on time and seemed to be actively taking photos and stayed for the promised duration.
The main trouble came after our wedding. We were patient and didn’t really expect the photos after 2 weeks, but when the three month period came around we sent an e-mail in early January inquiring about them. We received a reply that he was working though weddings he had shoot before, but our’s and I quote was “rapidly approaching,” and that they would be done by the end of the month (January).
We never did get our pictures in January and also the communication stopped and my subsequent e-mails went unanswered. We have also called him too many times to count, but reaching Chris Nelson by phone is harder than sending a man to mars. If you don’t believe us go ahead and call. I can guarantee that you’ll only reach his voice mail.
Again in April he promised delivery so when May rolled around without seeing any pictures we sent another e-mail which returned an automated reply that Chris is currently filming in Africa. This naturally angered us, since under the pretense of having “too many weddings to edit” he has time to go to Africa. After he returned he said he would give us the photos “very shortly.”
By the end of June we sent a formal letter of complaint to him though certified mail. Receiving no reply we lodged a complaint with the European Consumer Center.
At this point we became curious to know what this Chris Nelson character is all about and a quick Google search brought me to a film forum where he advertised himself as a filmmaker and promoted his other website where presumably the film he recorded in Africa can be found. (For the sake of not wanting to advertise it I’ll not post it here. This was the equivalent of throwing sawdust into a flame. This meant that instead of doing his job which he was paid for he goes to pursue his interests and hobbies and not only that, but also thinks it is acceptable to use this as an excuse as to why our pictures were not delivered. As you can see, the customer service he brings is top notch.
Furthermore, his twitter often mentions him meeting people for drinks and lines like “I’m free all day Tuesday…” My thoughts: Really you’re free all day Tuesday, I know A LOT of things you can do on Tuesday, you pieces of useless brown goo. This obviously, is enraging when you know that someone takes your money but then does not care at all to deliver your good and furthermore rubs it in your face pretty much flaunting that they have better things to do. This twitter account is: @Storyhows, he also has @chrisnelsonpto, which flaunts his free time less.
Though the reason is not known as to why Chris Nelson does not deliver photos, my hunch is that he simply does not care. He has better things to do with his time than to deliver your wedding photos. Before he gets your money, he tries hard and that’s when he works, after he has made bank, you’re screwed. He couldn’t care less about you or your pictures.
Receiving no reply still, we began spamming him every day with e-mails in August. During this time, through the help of forums I got in contact with someone who received their photos before me but yet was married after me. This exposes yet another lie. We finally heard from him again with another promise to deliver by the end of August. Having zero trust in this promise, we hired a lawyer to help us get our wedding photos. Well what do you know, Chris Nelson is intimidated by lawyers. He dropboxed our photos even a day before the lawyer’s deadline. Honestly, we were not impressed; they lacked both lack quality and quantity. The vast majority of the photos were not edited nor did 249 picture come close to the 300-350 we were promised.
We expected this as when you hire Chris Nelson you are in a catch 22. See, the only way to get any photos out of him whatsoever is by pure harassment – constant non-stop harassment. If you annoy him enough he’ll deliver you something. If you do not he will never deliver anything. We tried very hard to be kind and civil with Chris Nelson at first for about 9 months, but got nowhere. We truly believed that he was taking his time editing people’s photos and was going to come to ours eventually. When we finally learned that this is not the case, we realized it was either we take action and get something or just sit around waiting forever. We are still supposed to get a proof book which we have paid for. I don’t think it’ll ever come. Probably after going through this most people just say screw it, let’s be done with him.
In conclusion, Chris Nelson is a compulsive liar who could care less about customer satisfaction or making your day memorable. He lies about anything and everything and is essentially a con artist and crook and his “business” of ruining wedding photographs should be shut down. This whole situation has been a complete nightmare. Don’t let Chris Nelson be your wedding regret.