(Closed) CHRISTIAN LOUBOUTIN CUSTOMER SERVICE DISASTER

posted 8 years ago in Shoes
Post # 32
Member
12 posts
Newbee

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@Button: Yes, I emailed them everything so they know they are real – it’s just that since it’s 2 years later they are giving me issues.

Post # 33
Member
2081 posts
Buzzing bee
  • Wedding: August 1993

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@peanutleigh:  Hmmm. When I had a problem with mine, I’d worn them countless times and they didn’t give me any problems (The leather on the inside of the toe split – doubtless from me wearing them!). I wish you luck and I do confess, I’m startled that the shoes spolied like that; I expect much better from CL.

Post # 34
Member
412 posts
Helper bee
  • Wedding: November 1999

Retailers usually use an art gum eraser to remove glue marks. Its worth a try if you cant get these arseholes to replace your shoes. This whole situation is ridiculous, and their “customer service” is a joke!

Post # 35
Member
412 posts
Helper bee
  • Wedding: August 2014

wow what terrible customer service!

Post # 36
Member
19 posts
Newbee

Take them to the retail ombudsman!

It has worked for me in the past after i’d spent nearly 4 months trying to get my money back and experiencing unimaginably bad customer service! They take care of the whole thing including all communication with the company and will usually get great results – it costs the company money every time a claim is made against them by the ombudsman so it’s generally cheaper for them to just give you a refund! Usually the mere mention that you’ll take the issue to the ombudsman will get you the result you want.

Good luck! I’d be furious if this happened to me.. It makes them look so unprofessional!

Post # 37
Member
111 posts
Blushing bee

Surprised I would be livid! You have every right to be upset.

Post # 38
Member
1083 posts
Bumble bee
  • Wedding: June 2013

For a company that makes such high-end products, they should really stand behind them. You stored them as suggested. It’s no way in your fault that this happened, and I’m so sorry you’re dealing with this. Hopefully you can get it rectified somehow!

Post # 39
Member
12241 posts
Sugar Beekeeper
  • Wedding: May 2013

That’s horrible! I agree with PP–can you bring them to a physical store?

Post # 40
Member
12 posts
Newbee

Just a little update for you guys.. they replied to my tweet today with a message and said the following –

 

“We are sorry to hear about this and have read through your message in detail. Please let us speak internally and then we will reach out to you once we have reviewed with the team you have been speaking with. Thank you for bringing this to our attention. Best Wishes, The CL Team.”

 

Soooo hopefully they will make this situation right. Thanks for your advice everyone, looks like social media is a good way to get some answers.

 

I’ll let you know what happens once I hear more!

Post # 41
Member
12 posts
Newbee

View original reply
@MayaBean:  I’ll definitely give that a try if they choose not to exchange them – Great idea I would have never thought of that! 

Post # 42
Member
996 posts
Busy bee
  • Wedding: July 2011

Jesus those shoes look horrible. I’d be furious if I spent that amount of money on a shoe to have it turn nasty orange like that. Demand new shoes or that they fix them!

Post # 43
Member
82 posts
Worker bee
  • Wedding: June 2013

that royally sucks, i would never be able to afford such beautiful shoes, but it is apparent by your story all shoes are subject to damage over time! 
I would like suggested exhaust all possibilities before touching them!

Maybe they think if you spend that much on shoes whats the big deal, u could just get another pair? I’m sure their clientel in general buys a new pair every season, and they don’t care about the little battles.

I also think its complete agony that you stored them as directed, brought that point up and they just laughed. I don’t care if they were 50 dollar shoes, they should be helping the situation.

 

Post # 44
Member
3635 posts
Sugar bee
  • Wedding: September 2015

I really hope that they right this very quickly. You’ve got to love Twitter for the ability to get to the ‘top’ right away. 

Post # 45
Member
3051 posts
Sugar bee
  • Wedding: February 2015

I’m quite interested to see how they handle this. I look forward to updates OP

Post # 46
Member
12 posts
Newbee

View original reply
@soontobemrsm11:  I’ll definitely keep you guys posted! The worst part is that Louboutin is my favorite shoe brand & I’m a loyal customer (whenever I save up enough money.) I’ve never had a problem before and I’d hate to have to stop buying them due to a situation that so easily could be fixed if they’d replace them. 

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