(Closed) CHRISTIAN LOUBOUTIN CUSTOMER SERVICE DISASTER

posted 9 years ago in Shoes
Post # 47
Member
1049 posts
Bumble bee
  • Wedding: June 2013

Ahh, I would be so angry! Let us know what happens!

Post # 48
Member
55 posts
Worker bee
  • Wedding: July 2013

This is awful, and I’m so sorry this has happened to you.

Post # 49
Member
643 posts
Busy bee

I think this is a situation in which you have to cut your losses. It has been 2 years, it’s not CL fault that you haven’t worn them in 2 years.

It’s your word that you havent worn them. No retailer is going to bother with something purchased 2 years ago.

 

Post # 50
Member
15 posts
Newbee
  • Wedding: September 2014

Dying for an update??? Lol x

Post # 51
Member
129 posts
Blushing bee
  • Wedding: May 2014

I know this is old but I just wanted to chime in. First off, the CS agents’ attitude was just horrible, ’nuff said. I hope they learn they can’t treat customers like dirt ESPECIALLY when these customers drop upwards of $700 for a pair of shoes.

That being said, I do think the red color may have been from the red dust bag. I came across this recently from an ebay source (http://www.ebay.com/gds/Christian-Louboutin-Shoe-Sizing-Tips-and-Help/10000000008258653/g.html):

Beware of the red dust bags I have heard stories where there was colour transfer from them to light colour shoes. I would not store or place light colour shoes (especially patent because once it transfer you can not get it out) on top or near the dust bag. Instead use a pillow case if you want to store them in there or take the shoes traveling.

 

Post # 54
Member
2191 posts
Buzzing bee
  • Wedding: July 2014

Thats so terrible! I can see why you be annoyed about this. I can’t believe that they look like that. 

how were you supposed to store the shoes then? This is making me nervous because I bought a pair of badgley mischka shoes about a year in advance and I don’t want that to happen to me! 

Post # 55
Member
434 posts
Helper bee
  • Wedding: January 2014

That’s why I always buy my luxury shoes at saks or neiman marcus; and not at the designer boutiques (online stores)…these big department stores have much better returning policies and people there are always super nice…

Post # 56
Member
439 posts
Helper bee
  • Wedding: October 2013

@SashaUSARu:  I agree.  I only purchase shoes from Nordstrom.  They guarantee their products and stand by their customers satisfaction.

Post # 57
Member
4231 posts
Honey bee
  • Wedding: August 2013

Wow. Personally, my approach to customer service was always to give the customer the benefit of the doubt. Even if the cutsomer if completely FOS (which for the record, I don’t think you are) it’s worth the cost of replacing, repairing or otherwise making it right to keep your companies reputation clean. 

I am having a similar problem with Tacori right now. Seriously, designer brands are terrible for customer service. 

Post # 58
Member
43 posts
Newbee
  • Wedding: August 2013

That is horrible. Commenting for updates

Post # 59
Member
1 posts
Wannabee
  • Wedding: December 2013

Just read this whole thread and actually not surprised as CL customer service are a-holes.  i’m based in scotland uk but they don’t have a direct a drect outlet up here so I literally have to buy when i am in london or paris and if i ever need anything in between my visits then i am forced to go through them and they are a nightmare. the staff are always so snooty and have a ‘know it all’ attitude which always makes me giggle because they basically work in a show shop for a living!!!

 

anyway is there an update on how you got on with these shoes? dying to know. hope they replaced them for you.

Post # 59
Member
415 posts
Helper bee
  • Wedding: Our Church

WhAt?! No update?! Man I was so hooked. And idc if this is 2 years ago!! lol

Post # 60
Member
75 posts
Worker bee
  • Wedding: May 2016

………………………………………..what happened?

The topic ‘CHRISTIAN LOUBOUTIN CUSTOMER SERVICE DISASTER’ is closed to new replies.

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