posted 9 years ago in Shoes
Post # 47
1049 posts
Bumble bee
  • Wedding: June 2013

Ahh, I would be so angry! Let us know what happens!

Post # 48
55 posts
Worker bee
  • Wedding: July 2013

This is awful, and I’m so sorry this has happened to you.

Post # 49
643 posts
Busy bee

I think this is a situation in which you have to cut your losses. It has been 2 years, it’s not CL fault that you haven’t worn them in 2 years.

It’s your word that you havent worn them. No retailer is going to bother with something purchased 2 years ago.


Post # 50
15 posts
  • Wedding: September 2014

Dying for an update??? Lol x

Post # 51
129 posts
Blushing bee
  • Wedding: May 2014

I know this is old but I just wanted to chime in. First off, the CS agents’ attitude was just horrible, ’nuff said. I hope they learn they can’t treat customers like dirt ESPECIALLY when these customers drop upwards of $700 for a pair of shoes.

That being said, I do think the red color may have been from the red dust bag. I came across this recently from an ebay source (http://www.ebay.com/gds/Christian-Louboutin-Shoe-Sizing-Tips-and-Help/10000000008258653/g.html):

Beware of the red dust bags I have heard stories where there was colour transfer from them to light colour shoes. I would not store or place light colour shoes (especially patent because once it transfer you can not get it out) on top or near the dust bag. Instead use a pillow case if you want to store them in there or take the shoes traveling.


Post # 54
2191 posts
Buzzing bee
  • Wedding: July 2014

Thats so terrible! I can see why you be annoyed about this. I can’t believe that they look like that. 

how were you supposed to store the shoes then? This is making me nervous because I bought a pair of badgley mischka shoes about a year in advance and I don’t want that to happen to me! 

Post # 55
434 posts
Helper bee
  • Wedding: January 2014

That’s why I always buy my luxury shoes at saks or neiman marcus; and not at the designer boutiques (online stores)…these big department stores have much better returning policies and people there are always super nice…

Post # 56
439 posts
Helper bee
  • Wedding: October 2013

@SashaUSARu:  I agree.  I only purchase shoes from Nordstrom.  They guarantee their products and stand by their customers satisfaction.

Post # 57
4231 posts
Honey bee
  • Wedding: August 2013

Wow. Personally, my approach to customer service was always to give the customer the benefit of the doubt. Even if the cutsomer if completely FOS (which for the record, I don’t think you are) it’s worth the cost of replacing, repairing or otherwise making it right to keep your companies reputation clean. 

I am having a similar problem with Tacori right now. Seriously, designer brands are terrible for customer service. 

Post # 58
43 posts
  • Wedding: August 2013

That is horrible. Commenting for updates

Post # 59
1 posts
  • Wedding: December 2013

Just read this whole thread and actually not surprised as CL customer service are a-holes.  i’m based in scotland uk but they don’t have a direct a drect outlet up here so I literally have to buy when i am in london or paris and if i ever need anything in between my visits then i am forced to go through them and they are a nightmare. the staff are always so snooty and have a ‘know it all’ attitude which always makes me giggle because they basically work in a show shop for a living!!!


anyway is there an update on how you got on with these shoes? dying to know. hope they replaced them for you.

Post # 59
415 posts
Helper bee
  • Wedding: Our Church

WhAt?! No update?! Man I was so hooked. And idc if this is 2 years ago!! lol

Post # 60
75 posts
Worker bee
  • Wedding: May 2016

………………………………………..what happened?


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