(Closed) Coach Bag Heatbreak–WWYD?

posted 7 years ago in The Lounge
Post # 3
588 posts
Busy bee
  • Wedding: July 2013

@sassy411:  try washing with soap and water? What material is the bag?

not sure what to do if it’s grease though…hmmm

Post # 4
1849 posts
Buzzing bee
  • Wedding: May 2014

Try bringing it in to Coach and don’t tell them the eBay story. Just say something spilled on your favorite bag and you’re hoping they have a suggestion for cleaning it. They may be able to ship it out for cleaning, or at least they may even offer you a discount on another bag. My mom is a Coach manager and their customer service policy is really above and beyond.

Post # 6
3176 posts
Sugar bee

@Taeyers:  Great idea! So jealous that your mom is a manager at Coach. I bet her purses are amazing!

Post # 7
8439 posts
Bumble Beekeeper
  • Wedding: April 2013

@Taeyers:  +1 for Coach customer service, they really are amazing.

Post # 8
1548 posts
Bumble bee
  • Wedding: November 1999

Did you pay throught PayPal? They are usually very good with reimbursing for damaged items. 

Post # 9
955 posts
Busy bee
  • Wedding: November 1999

Coach doesn’t clean bags.  Coach has a repair service, but they do not clean or condition bags.



You CAN wash a leather bag.  Have you ever been out to The Purse Forum?  There are some women out there (and threads) showing step by step how to rehab a bag.  A lot of those women are also (ahem) major eBay purse purchasers.  They may even let you know if you do have any type of eBay/Paypal recourse.  But seriously, check out The Purse Forum- Coach section.  There’s a few ladies out there who buy old skool Coach bags and wash them and condition them to look like new.  I’m sure they would be able to point you in the right direction  as to whether the purse CAN be cleaned.  

Post # 10
170 posts
Blushing bee
  • Wedding: October 2009

Since the box was uninsured, isn’t the seller responsible (unless you turned down insurance)?  They should refund you!  

Post # 14
3885 posts
Honey bee
  • Wedding: September 2011

As the buyer, you should always specifically ask for shipping that includes insurance. Many ebay sellers don’t offer it as the default option because it costs the buyer more, making their price look higher and steerng potential customers to other sellers, or because they are overseas and the regular USPS won’t insure an overseas package.

It’s not the seller’s responsibilty to make sure you have insurance; it’s yours, as a buyer. 

Post # 15
2616 posts
Sugar bee
  • Wedding: June 2012

not to high jack



if i go back to coach with my purse would they fix the straps on my bag???

Post # 16
525 posts
Busy bee
  • Wedding: April 2014

Coach will send bags out for cleaning, but it will cost you to do so.  I have a friend who has sent her Coach bags out for cleaning through them quite a few times and I think it cost her $80 or so. But if you just go into Coach and ask if there is anyway to clean it yourself, they will tell you.

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