Post # 1
I’m not even sure if there’s much I can do at this point. I saw an older Coach bag on ebay, it was so reasonably priced and cute, I went for it.
The seller was great, shipped super fast, good communication. I was really excited about it. When it got here, the box was damaged and looked like it had been left under something either wet or greasy. You can guess the rest.
So about a third of the front of the bag has turned dark from whatever substance it was and there is a small spot on the back.
I filed a claim with the post office which they quickly denied saying the bag wasn’t insured. DH says for about $2 sellers can buy insurance thru ebay, is that right?
So now I’m out the money and to get the bag back I’ll be standing in line for an hour or so.
What can do, if anything, to recoup at least some of my money. I like the purse, could it be fixable?
Post # 3
@sassy411: try washing with soap and water? What material is the bag?
not sure what to do if it’s grease though…hmmm
Post # 4
Try bringing it in to Coach and don’t tell them the eBay story. Just say something spilled on your favorite bag and you’re hoping they have a suggestion for cleaning it. They may be able to ship it out for cleaning, or at least they may even offer you a discount on another bag. My mom is a Coach manager and their customer service policy is really above and beyond.
Post # 5
It’s leather, so I’m reluctant to use water on it.
Post # 6
@Taeyers: Great idea! So jealous that your mom is a manager at Coach. I bet her purses are amazing!
Post # 7
@Taeyers: +1 for Coach customer service, they really are amazing.
Post # 8
Did you pay throught PayPal? They are usually very good with reimbursing for damaged items.
Post # 9
Coach doesn’t clean bags. Coach has a repair service, but they do not clean or condition bags.
You CAN wash a leather bag. Have you ever been out to The Purse Forum? There are some women out there (and threads) showing step by step how to rehab a bag. A lot of those women are also (ahem) major eBay purse purchasers. They may even let you know if you do have any type of eBay/Paypal recourse. But seriously, check out The Purse Forum- Coach section. There’s a few ladies out there who buy old skool Coach bags and wash them and condition them to look like new. I’m sure they would be able to point you in the right direction as to whether the purse CAN be cleaned.
Post # 10
Since the box was uninsured, isn’t the seller responsible (unless you turned down insurance)? They should refund you!
Post # 11
I never would have thought of that. Thanks!
Post # 13
Evidently, the seller turned down the insurance. I have an em out to her.
Unfortunately, I did a really stupid thing. I was so sure the post office would accept responsibility for their obvious abuse of the package, I went ahead and gave the seller good feedback. So I don’t really have leverage, but I’m trying that avenue.
Post # 14
As the buyer, you should always specifically ask for shipping that includes insurance. Many ebay sellers don’t offer it as the default option because it costs the buyer more, making their price look higher and steerng potential customers to other sellers, or because they are overseas and the regular USPS won’t insure an overseas package.
It’s not the seller’s responsibilty to make sure you have insurance; it’s yours, as a buyer.
Post # 15
not to high jack
if i go back to coach with my purse would they fix the straps on my bag???
Post # 16
Coach will send bags out for cleaning, but it will cost you to do so. I have a friend who has sent her Coach bags out for cleaning through them quite a few times and I think it cost her $80 or so. But if you just go into Coach and ask if there is anyway to clean it yourself, they will tell you.