Complaining about DJ

posted 3 years ago in Music
Post # 2
Member
20 posts
Newbee
  • Wedding: April 2018

I’m sorry to hear that your experience was bad. Why has it taken you 9 months to realize how upset you were about the service? Surely you felt this way months ago?

You can email the company before you write a review to see if they offer you anything. I’d begin by acknowledging the long time frame and then telling them your experience and see where they go from there. 

Post # 3
Member
5476 posts
Bee Keeper
  • Wedding: July 2018

That’s disappointing, but I agree, why are you only now thinking about this?  You should have contacted the company shortly after your wedding or honeymoon.  

I also wonder why at no point you/your husband or anyone else close to you didn’t ask them what the hold up was with starting the music?  I get you are busy on your wedding day but it seems odd to be so annoyed about the lack of music and cutting the cake without it when you could have just said ‘hey we want the music for the cake cutting, is there a problem with setting up or something?’

What sort of music or set list had you discussed prior to your wedding? Usually you have a good idea of that will be played, did they ignore the plan? 

You could email the company if it makes you feel better but personally I think 9 months is too long to try and get money back. 

Post # 4
Member
1700 posts
Bumble bee
  • Wedding: May 2018

I’d go ahead and write reviews,  even after 9 months because I’d want to warn other brides about their services.  Wouldn’t you have wanted to know about experiences with the company before you booked them? 

Post # 5
Member
305 posts
Helper bee
  • Wedding: June 2018

Dĺid you have a contract with them and an agreed plan/timetable including start time, preferred songs/genres and how long you were paying for? Did anyone go and talk to them on arrival and confirm what they were to do, or were they hanging around waiting to be told?  Did they fail to play what & when they were asked (eg. Can you play xxx for our cake cutting in 5 mins please?).  If you answered no to any of that, I don’t think you really have much to complain about.

If however you can show that they failed to follow an agreed plan and deliver the service you paid for, then by all means contact the company and/or write an honest review.  I agree with PPs this all seems a bit late to be raising issues now though

Post # 6
Member
8779 posts
Buzzing Beekeeper
  • Wedding: Dorset, UK

Whilst it would be good to let other couples know, I think the fact you have left it 9 months removes the validity of your review somewhat. You should have mentioned it / reviewed it ASAP. 

Post # 7
Member
601 posts
Busy bee

If it would make you feel better about the situation and if you feel compelled to warn other couples, leave a review. I don’t think the amount of time that’s passed makes a difference.

Post # 8
Member
1458 posts
Bumble bee
  • Wedding: October 2019

I would write them a ‘facts only/I’m disappointed’ email with zero expectations and hope you end up getting a small refund. 

Then, you can just let bygones be bygones. 

You can also use their response as fire to fuel your review. 

But keeping in mind that it really is something that should have been addressed when it happened BUT it could still be useful for future brides so I would still write about your experience. 

 

Post # 9
Member
4250 posts
Honey bee
  • Wedding: April 2016 - Manhattan, NY

View original reply
sensiblesusie :  All of this! My husband owns an entertainment company and has DJ’ed hundreds upon hundreds of weddings.

To the OP: Your DJ just doesn’t walk in, set up wherever they want, and then play whatever they want. You should have discussed timing/logistics, the playlist and genres or do-not-play-this songs/genres, allowing requests or not, etc.. And addressing their slacking should have happened immediately while the wedding was still going on. I see nothing wrong with leaving a review now, but if you’re contacting them then the assumption would be that you want something from them to correct the wrong that occurred, and I’m not sure what they’d be willing to do for you (if anything) so much later after the fact. Because I also would be wondering why you took so long to follow up about it if everything went as horribly as you said. So the timing is not really on your side in that respect. The guys who messed up on your wedding day may no longer even be employed by the company anymore. 

Post # 10
Member
841 posts
Busy bee
  • Wedding: September 2013

I think it’s reasonable to write an honest review, even after some time has passed.  In fact I think you should.  You could send the company an email first, and if their response sheds any light on the situation or could also be helpful to any potential customers I’d include that as well in your review. 

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