Post # 1
Member
209 posts
Helper bee
Warning: Long/silly rant. Wedding/Complaint question. We got married in September last year. I picked the DJ on reviews, awards and having got quite a few quotes from different companies and went with the mid-range one. They were to set up before we got there and play background music from arrival until the party started after first dance. When we got there they didn’t have music playing but most people were outside anyway so it wasn’t too bar. We cut the cake etc and still none, and they were both on their phones. They finally came over to introduce themselves and I asked for the music which they put on. An hour later they went to my husband and said about doing the cake cutting, he was like we did that an hour ago. They were constantly on their phones, they played a terrible choice of songs, a good one then terrible so the dance floor cleared. And barely played anything that you can actually dance to or paid attention to the ages of the people there. still on their phones. Both of them. But what’s annoyed me more is that multiple people asked for requests. My husband asked for songs, my maid of honour asked multiple times and my brother had asked for a song for my nephew so he would get up and dance. But not one was played.
Is it too late to write a review? It’s the one bad thing about our wedding when I think back and I can’t stop feeling annoyed whenever I think about them.
Do I email or just review on facebook? How do I even start the email?
Post # 2
Member
20 posts
Newbee
I’m sorry to hear that your experience was bad. Why has it taken you 9 months to realize how upset you were about the service? Surely you felt this way months ago?
You can email the company before you write a review to see if they offer you anything. I’d begin by acknowledging the long time frame and then telling them your experience and see where they go from there.
Post # 3
Member
5476 posts
Bee Keeper
That’s disappointing, but I agree, why are you only now thinking about this? You should have contacted the company shortly after your wedding or honeymoon.
I also wonder why at no point you/your husband or anyone else close to you didn’t ask them what the hold up was with starting the music? I get you are busy on your wedding day but it seems odd to be so annoyed about the lack of music and cutting the cake without it when you could have just said ‘hey we want the music for the cake cutting, is there a problem with setting up or something?’
What sort of music or set list had you discussed prior to your wedding? Usually you have a good idea of that will be played, did they ignore the plan?
You could email the company if it makes you feel better but personally I think 9 months is too long to try and get money back.
Post # 4
Member
1700 posts
Bumble bee
I’d go ahead and write reviews, even after 9 months because I’d want to warn other brides about their services. Wouldn’t you have wanted to know about experiences with the company before you booked them?
Post # 5
Member
305 posts
Helper bee
Dĺid you have a contract with them and an agreed plan/timetable including start time, preferred songs/genres and how long you were paying for? Did anyone go and talk to them on arrival and confirm what they were to do, or were they hanging around waiting to be told? Did they fail to play what & when they were asked (eg. Can you play xxx for our cake cutting in 5 mins please?). If you answered no to any of that, I don’t think you really have much to complain about.
If however you can show that they failed to follow an agreed plan and deliver the service you paid for, then by all means contact the company and/or write an honest review. I agree with PPs this all seems a bit late to be raising issues now though
Post # 6
Member
8779 posts
Buzzing Beekeeper
Whilst it would be good to let other couples know, I think the fact you have left it 9 months removes the validity of your review somewhat. You should have mentioned it / reviewed it ASAP.
Post # 7
Member
601 posts
Busy bee
If it would make you feel better about the situation and if you feel compelled to warn other couples, leave a review. I don’t think the amount of time that’s passed makes a difference.
Post # 8
Member
1458 posts
Bumble bee
I would write them a ‘facts only/I’m disappointed’ email with zero expectations and hope you end up getting a small refund.
Then, you can just let bygones be bygones.
You can also use their response as fire to fuel your review.
But keeping in mind that it really is something that should have been addressed when it happened BUT it could still be useful for future brides so I would still write about your experience.
Post # 9
Member
4250 posts
Honey bee
- Wedding: April 2016 - Manhattan, NY
sensiblesusie : All of this! My husband owns an entertainment company and has DJ’ed hundreds upon hundreds of weddings.
To the OP: Your DJ just doesn’t walk in, set up wherever they want, and then play whatever they want. You should have discussed timing/logistics, the playlist and genres or do-not-play-this songs/genres, allowing requests or not, etc.. And addressing their slacking should have happened immediately while the wedding was still going on. I see nothing wrong with leaving a review now, but if you’re contacting them then the assumption would be that you want something from them to correct the wrong that occurred, and I’m not sure what they’d be willing to do for you (if anything) so much later after the fact. Because I also would be wondering why you took so long to follow up about it if everything went as horribly as you said. So the timing is not really on your side in that respect. The guys who messed up on your wedding day may no longer even be employed by the company anymore.
Post # 10
Member
841 posts
Busy bee
I think it’s reasonable to write an honest review, even after some time has passed. In fact I think you should. You could send the company an email first, and if their response sheds any light on the situation or could also be helpful to any potential customers I’d include that as well in your review.
Post # 11
Member
209 posts
Helper bee
wheelbee1517 : I was annoyed with it right after the wedding, but I’ve been so busy since being on a 3 week honeymoon then starting straight away at a new job I let it go, but every so often a guest mentions them when we talk about the wedding, yesterday just got me again because I was talking to my now engaged Maid/Matron of Honor about having DJs and she mentioned how she repeatedly asked the DJ for our favourite band to be played and was ignored that got me angry about it again. Finding a DJ was the hardest of all the suppliers used because it’s going on reviews of something you can’t actually see – like flowers and invites etc, yesterday just brought it all abck again
Post # 12
Member
209 posts
Helper bee
zzar45 : It wasn’t the fact that they didn’t play music during our cake cutting – our contract says start music at 4, we arrived after 4 so it should have at least started when we arrived, I just wanted atmosphere, but the fact that even though the cake cutting had taken place in the same room they were in they hadn’t even noticed it had happened because they were too busy on their phones to even notice what had been going on around them.
They didn’t give me any options of music genres or choices, I was never asked to give them an idea, but I’d always had the idea good DJ can read the room, it’s what they said they were good at and know that we had guests who are older, and don’t want to dance to the latest songs, and when they played a good one that was of their generation – whch I also enjoy too – everyone got up, then they’d play a song you literally couldn’t dance to so the dance floor cleared. The ignoreing of requests was the worst though
I’m not after money back, just more whether to put my experience over to them so they know where they went wrong